Note fondée sur 4 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,8 sur 5
5,0 Propreté de la chambre
5,0 Service et personnel
4,5 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

State Suite Hue

Publié le 30 janv. 2020 sur Hotels
Les activités assez limitées... Concernant le spa la brochure annonce que tout est inclus dans le prix de la chambre mais ce n’est pas le cas... Seules 15 minutes sont incluses donc pour un massage d’une heure il faut payer 45 minutes soit $45. En ce qui concerne notre réservation pour une State Suite de 50 mètres carrés avec avec un balcon circulaire et 4 baies vitrées 180 degrés nous avons eu une suite différente et inférieure à la prestation achetée! Nous avons demandé à changer cela nous a été refusé bien que la chambre soit disponible! Le lit était très dur qui grinçait...Bref la prestation ne valait pas le prix élevé! Concernant le retour à notre hôtel nous avons été pris en charge d’office par une autre compagnie qui a déposé en priorité tous ses clients dans les différents hôtels à Hanoï et nous étions donc les derniers ce qui a rallongé notre temps de transport d’une heure et demi !!!
5 sur 5
par un voyageur

Publié le 1 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Emperor Cruises Legacy Halong Team, Gestion de l’hôtel
Dear Ms/Mr. Maris!Thank you for sharing your review of your Emperor Cruises Experience in Halong Bay. We are thrilled to hear that your adventure with us was a star-studded one and unlike any other cruise you've been on. As fellow stargazers, we understand the excitement that comes with night cruises specifically designed for stargazing. We're delighted that the clear sky over Halong Bay provided the perfect backdrop for millions of stars, creating a truly magical atmosphere during your journey. It's wonderful to know that the experience lived up to your expectations and left a lasting impression. We're glad you enjoyed the complimentary drinks and snacks on board, as we believe in spoiling our guests with small touches of luxury. Sipping refreshing cocktails and indulging in delicious local snacks while admiring the breathtaking views is indeed a delightful way to enhance your overall experience. Our staff take great pride in their professionalism and knowledge. We're pleased to hear that they shared fascinating stories and interesting facts about the locations you visited, making your trip even more enriching. We strive to provide informative and engaging experiences that showcase the history and significance of each spot in Halong Bay. Additionally, we're delighted that you took part in our sunrise Vovinam sessions on the deck. Practicing this ancient Vietnamese martial art while surrounded by the serene beauty of Halong Bay is truly an unforgettable experience. We're happy to have added that extra touch to your morning routine. Thank you for choosing Emperor Cruises Legacy Halong, and we appreciate your kind words. It was a pleasure to provide you with a unique and memorable adventure, and we hope to have the opportunity to welcome you back for another exceptional experience in the future.
5 sur 5
par un voyageur

Publié le 24 août 2019 sur Expedia
Barco fantástico, de pocas habitaciones. El staff es encantador.
5 sur 5
par un voyageur de Miami & Paris

Publié le 29 nov. 2018 sur Expedia
Emperor Cruises ensures your privacy as opposed to other cruises in Halong Bay. With just only 6 cabins to choose from, including 2 Royal Suites located at the front of the boat, you feel right at home on a yacht that is not crowded. The staff is attentive and the experience is a memorable one. The crew needs to work on the food in order to meet more international standards. All in all, a great experience to witness one of wonders of the world. We recommend booking one of the Royal Suites for more privacy and space.
Commentaires de Gestion de l’hôtel
5 déc. 2018 par John Pham, Gestion de l’hôtel
Dear Antoine, Good morning from Bai Tu Long Bay! On behalf of the Emperor whole team, I would like to thank you for your kind remarks as above. It’s people like you who make our special effort worthwhile. I will forward your compliments to all the staff on the cruise; they are the greatest asset of the company. Cruising is all about places, experiences and memories, your review is a great motivation for us to continue to deliver and further enhance the personalized services to ensure that our guests will enjoy every single moment with us. We are going to work our best to upgrade Emperor becoming a better cruise. It’s such a pleasure with us when you have really enjoyed your cruise experience. If you have friends or relatives who want to cruise with us, I do appreciate your recommendations. A luxury standard of service is at the heart of the Emperor Experience (1 night) and Hideaway (2 nights), delivered by the most highly awarded staff at sea. Thank you again for your kind words and we look forward to welcoming you and your family aboard again in Ha Long Bay, Nha Trang Bay, Cat Ba Archipelago or Emperor Expeditions. I am proud to know I’ve been of service in Emperor Cruises Bai Tu Long Bay. If you need anything do not hesitate to contact me or our team. All the best