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Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone

4.0 star property
4-star ryokan near Hakone Kowakien Yunessun

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Photo gallery for Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone

Hot springs
Hot springs
Garden
Hot springs
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
1320-653, Gora, Hakone, Kanagawa, 250-0408
  • Place, Hakone Gora Park
    ‪11 min walk‬
  • Place, Hakone Open Air Museum
    ‪20 min walk‬
  • Place, Hakone Kowakien Yunessun
    ‪3 min drive‬

Room options

View all photos for Japanese Style Room

Japanese Style Room

Japanese Style Room

9.8 out of 10
Exceptional
(28 reviews)
  • 20 sq m
  • Sleeps 6
  • 6 Twin Futons

View all photos for Family Studio, Corner

Family Studio, Corner

Family Studio, Corner

10.0 out of 10
Exceptional
(14 reviews)
  • 32 sq m
  • Sleeps 6
  • 4 Twin Futons and 2 Twin Beds

View all photos for Deluxe Family Suite

Deluxe Family Suite

Deluxe Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 12
  • 12 Twin Futons

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About the area

Hakone

Gora stay.Within a 10-minute walk of this Gora ryokan, you'll find Hakone Gora Park and Hakone Museum of Art. Hakone Kowakien Yunessun and Hakone Open Air Museum are also within 2 miles (3 km).

What's nearby

  • Hakone Gora Park - 11 min walk - 0.9 km
  • Hakone Open Air Museum - 20 min walk - 1.7 km
  • Hakone Kowakien Yunessun - 3 min drive - 1.8 km
  • Ōwakudani - 3 min drive - 2.3 km
  • Pola Museum of Art - 4 min drive - 3.0 km

Getting around

  • Kowakidani Station - 3 min drive
  • Hakone Gora Station - 10 min walk
  • Haneda Airport (HND) - 104 min drive

Restaurants

  • ‪リバーサイド・キッチン＆バー - ‬18 min walk
  • ‪Gora Brewery And Grill - ‬11 min walk
  • ‪鮨・天麩羅 風月 - ‬12 min walk
  • ‪Coffee Camp - ‬9 min walk
  • ‪リビングルーム (Living Room) - ‬8 min walk

About this property

Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone

4-star ryokan near Hakone Kowakien Yunessun
Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone offers its guests hot springs. Public spaces have free WiFi. A vending machine, multilingual staff, and a garden are also featured at Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone. Self parking is free.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

  • 6 guestrooms or units
  • Breakfast available (surcharge)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Smoking in designated areas
Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone offers 6 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathrobes, slippers, bidets, and toilets with an electronic bidet. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested. Housekeeping is provided on request.

Private bath/onsen services include an indoor private onsen (in communal space) and an outdoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are 4 hot springs open between 4:00 PM and midnight.

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Hakone Kowakien TEN-YU
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  • Free WiFi
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Property amenities

Family friendly

  • Baby toys
  • Children's books
  • Children's games
  • Children's toys

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 10:00 AM for a fee: JPY 3,300 for adults and JPY 3,300 for children
  • Couples/private dining
  • Private picnics

Things to do

  • 4 hot springs

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Children's robes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Fusuma (room partition)
  • Heating (climate-controlled)
  • Safe
  • Tatami (woven mat) flooring
  • Tokonoma (alcove)

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Sunday (4:00 PM - 11:30 PM) and Monday - Sunday (8:00 AM - 11:00 AM)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: JPY 5000 per pet, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately JPY 3300 for adults and JPY 3300 for children
  • Pet fee: JPY 5000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve access to the public bathing facility. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Hot springs access available from 4:00 PM to midnight.
  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Ajisai Onsen Ryokan

Reviews

Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 224 out of 317 reviews
Rating 8 - Good. 56 out of 317 reviews
Rating 6 - Okay. 25 out of 317 reviews
Rating 4 - Poor. 8 out of 317 reviews
Rating 2 - Terrible. 4 out of 317 reviews

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful Disgusting Ryokan

My family and I had an utterly deplorable experience at this ryokan in Hakone, which was so appalling that we couldn’t bear to stay the night. Despite its exorbitant pricing, comparable to a 5-star hotel, the conditions were shockingly substandard and outright disgusting. The onsens, which should be a highlight, were filthy, with hair, bugs, and debris floating in them. They were not cleaned between uses and emitted a revolting smell of rotting organic matter. The room was equally unacceptable—grimy, with a pervasive mildew odor that made it unbearable. Even the windows were so dirty we couldn’t see out of them, further adding to the sense of neglect. This ryokan’s cleanliness and maintenance are nonexistent, and it’s an outrage that they charge premium rates for such a deplorable experience. We left immediately and spent the same amount to stay at a proper 5-star hotel, which was a night-and-day difference. Even though we couldn’t get a refund, it was worth every penny to escape this place. Avoid this ryokan at all costs—there are far better options in Hakone that actually care about their guests’ experience.
Stayed 3 nights in Jul 2025

10/10 Excellent

Irina

Stayed 1 night in Jul 2025

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Traditional Japanese onsen. The only issue iir is in the middle of nowhere and impossible to get any kind of cab or uber in the morning to go to your next destination. Everything at the hotel was great. Service is great. People are extremely kind and helpful, lovely staff!
Stayed 2 nights in Jun 2025

10/10 Excellent

Merav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must stay in Hakone for a Japanese experience

Beautiful onsen, very hiddrn and quiet. Seems like an authentic Japan experience for foreign travelers. Wonderful private hot spring baths. Choice of western or Japanese slerping arrangements. Ie. Beds or futon mats on real tatami floors. The dinner and breakfast alone are worth the stay. Staff is very friendly and helpful. Especially when navigating cultural differences.
Stayed 1 night in Jun 2025

10/10 Excellent

Truong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a great place to enjoy a private onsen and nice staff. Be ready to to hike from Gora station to the hotel. Its a bit of a steep hill. I would recommend catching a short taxi.
Stayed 2 nights in Jun 2025

10/10 Excellent

Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful place to stay
Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Ryokan. Peaceful and very serene. I enjoyed walking around the town, visiting the Rose Garden, and eating at local eateries. I would highly recommend this Ryokan for people wanting the onsen experience, as you can request it privately. That was the main reason why I chose this onsen. I highly recommend this Ryokan.
Stayed 2 nights in Jun 2025

10/10 Excellent

Chou

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed just one night with family. The traditional dinner and breakfast was excellent.
Stayed 1 night in Jun 2025

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our luxury stay in Japan. We absolutely loved the traditional ryokan and the private onsen was just dreamy. We had the option to book an hour every morning and evening—we just booked in the evening because in the morning we are usually ready to get our day started (and I think the bookings started maybe at 8am?). We loved the little walk down the hill to the train station—it was a pretty walk. While in Halone, Gora Park is a MUST—it is so beautiful and there is so much to see. I’d also recommend the Hakone Free Pass, which covered all of our transportation, the visit to Gora Park, and lots more! We’d definitely stay here again!
The view from our window that overlooked the walkway to the front of the hotel.
Room service—shrimp rice, butter chicken, and vegetable curry. It was all delicious!
Stayed 3 nights in Jun 2025

8/10 Good

Victoria, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Google maps made this place very hard to find. It’s way up a steep hill and not an easy walk so don’t plan on walking there. It’s a very difficult 20 min walk. Call a cab. Breakfast is not that great and is kind of expensive. Hot mineral springs are nice and are booked by the hour for each room so they are private. Staff is very nice.
Stayed 1 night in Jun 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful traditional ryokan. Clean, with private onsens you can use twice per day (or more). Very friendly staff. Highly recommend! Tip: take a taxi from the train station, it is a 15 min walk but very uphill. Also, for fine dining you can walk 10 minutes to the Hyatt that has two nice restaurants incl. sushi.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ralph Francis

Liked: Cleanliness, amenities, property conditions & facilities
Unique experience. Very clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Yanzhong

Travelled with family
I like the hot springs.
Stayed 1 night in Jun 2025

6/10 Okay

Shaina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but not worth the price

We enjoyed our stay at Ajisai. The rooms and futon were comfortable and staff was nice and accommodating, but for the price I have stayed at far better Ryokan. The images online made the rooms seem bigger and as if we would have our own baths attached to our room. Which is my own fault for not reaching out to clarify. But, personally, I would not have paid the ammount we did if I'd known it was only two tattami rooms and a toilet. Also, my companians were dissapointed in the way that the staff handled a large spider entering our room, as it made the room very difficult to be in, but we sincerely hope that the older man who sprayed an entire raid can into our room is okay as we could hear him coughing from upstairs. Speaking of which, the floors are very thin so if you have the downstairs room you can hear everyone walking in the hall and in their rooms upstairs.
Stayed 2 nights in Jun 2025

8/10 Good

Josh

Stayed 1 night in Jun 2025

10/10 Excellent

Suzie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

David, Dubuque

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Super staff
Stayed 2 nights in May 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family vacation

It was a family vacation to Japan and this place was amazing, I can not think a single thing to add that would make it better. The breakfasts were fabulous.
Stayed 2 nights in May 2025

10/10 Excellent

David, Dubuque

Liked: Amenities
Staff was so good. Very friendly and hard working. Food was excellent. Highly recommend to those who want a get-away.
Stayed 1 night in May 2025

8/10 Good

Philip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet, serene l, and authentic ryokan feel. The onsen's are wonderful and the Japanese style room is a truly wonderful experience.
Stayed 1 night in May 2025

10/10 Excellent

Laissa Cassandra

Stayed 1 night in May 2025

4/10 Poor

Tenya

Disliked: Cleanliness, amenities
Stayed 1 night in May 2025