Ratings based on 859 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 22, 2024 on Expedia
Nice and attentive service. In room onsen tub can be bigger. Kaiseki dinner can be better in terms of seafood culinary cooking methods since some of the seafood is fresh but tastes quite fishy. Would be better if we chose the plan with breakfast. Breakfast selection is great with sparkling wine, red and white wine. Lobby beverage and ice cream are nice for guests. First floor garden is very nice with several waterfalls. Public onsen has nice views.
Comment from Hotel Management
Apr. 13, 2024 by Hakone Kowakien Ten-Yu, Hotel Management
Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your review on your stay. We are glad to hear that you liked the first floor garden and breakfast and you enjoyed lobby beverage and ice cream.However, we apologize that we fell short of your expectations about Kaiseki dinner. Regarding the matter you pointed out to us, we will discuss with the manager of the restaurant and make efforts to improve with this matter. We hope to have another opportunity to welcome you again at TEN-YU and to exceed your expectations.Hakone Kowakien TEN-YU
by A traveller
Posted Mar. 21, 2024 on Expedia
Staffs service was excellent.
Dining (both dinner and breakfast) experience was amazing! They offer beauty and great taste. I wanted to try everything but I was too full to finish.
Onsen bath, sauna were nicely layout and enjoyable. Our room had a bathtub on the balcony, so we tried “ Ashiyu” feeling nice country air.
My son really liked free ice cream after bath.
Comment from Hotel Management
Apr. 13, 2024 by Hakone Kowakien Ten-Yu, Hotel Management
Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us.We are very happy to hear that you liked the dinner and breakfast and you enjoyed onsen bath and sauna. We are highly pleased that you were satisfied with “Ashiyu” on the balcony and your son liked free ice cream after bath.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU
by A traveller
Posted Mar. 21, 2024 on Expedia
Amazing public and private onsen. Rooms are clean and spacious. The staffs are very helpful and nice. The best breakfast buffet I've ever had. Recommend adding the dinner package to your booking, otherwise it'll be hard to make a reservation for
dinner. Recommending this hotel to everyone thats going to Hakone.
Comment from Hotel Management
Apr. 13, 2024 by Hakone Kowakien Ten-Yu, Hotel Management
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are extremely happy to hear that you liked the breakfast buffet and dinner and you enjoyed the public and private onsen. In addition, we are highly pleased that you were satisfied with our staff service. And we will continue to try our best to provide our guests with pleasant stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU
by A traveller
Posted Mar. 21, 2024 on Expedia
Comment from Hotel Management
Apr. 13, 2024 by Hakone Kowakien Ten-Yu, Hotel Management
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU
by A traveller
Posted Mar. 20, 2024 on Expedia
The onsen is really nice, it’s worth trying 5th and of course 6th floor. Shuttle or regular bus stops in front of hotel. 10 mn bus to open air Museum ( you can walk there too). Gura station close and convenient to access cable car / ropeway for Lake Ashi ( and views of Fuji san if you’re lucky). If you don’t have dinner reservations there’s a Family mart nearby.
Comment from Hotel Management
Apr. 13, 2024 by Hakone Kowakien Ten-Yu, Hotel Management
Thank you for staying with us and taking the time to share your feedback.We appreciate your perfect rating to us.We are very pleased to hear that you had a great ONSEN experience during your stay.We are also glad that you enjoyed sightseeing in Hakone.The scenery always changes and you can see the different beautiful nature in every season.Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future.Hakone Kowakien TEN-YU
by A traveller
Posted Mar. 18, 2024 on Expedia
Beautiful hotel with wonderful staff. Delicious dining options and the hot springs are a joy to be in. Highly recommended to everyone!
Comment from Hotel Management
Apr. 13, 2024 by Hakone Kowakien Ten-Yu, Hotel Management
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are extremely happy to hear that you liked the dinner and you enjoyed the hot springs. In addition, we are highly pleased that you were satisfied with our staff service. And we will continue to try our best to provide our guests with pleasant stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU
by A traveller
Posted Mar. 15, 2024 on Expedia
Beautiful Ryokan with private and public onsen with views and garden landscape- along with wonderful breakfast option. We loved our stay.
Comment from Hotel Management
Apr. 13, 2024 by Hakone Kowakien Ten-Yu, Hotel Management
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are extremely happy to hear that you were satisfied with your stay and that we were able to meet both your expectations and needs throughout your stay.In addition, we're delighted to hear that you liked the private and public onsen with views and you enjoyed the breakfast buffet.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.Hakone Kowakien TEN-YU
by A traveller
Posted Mar. 15, 2024 on Expedia
Comment from Hotel Management
Apr. 13, 2024 by Hakone Kowakien Ten-Yu, Hotel Management
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU
by A traveller
Posted Mar. 15, 2024 on Expedia
Amazing stay! We loved the traditional clothes!
Comment from Hotel Management
Apr. 12, 2024 by Hakone Kowakien Ten-Yu, Hotel Management
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are delighted to hear that you liked the traditional clothes.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU
by A traveller
Posted Mar. 15, 2024 on Expedia
Staff is slow at processing request.
Comment from Hotel Management
Apr. 12, 2024 by Hakone Kowakien Ten-Yu, Hotel Management
Thank you for choosing to stay with us on your recent visit to Hakone.We truly appreciate that you have shared your valuable feedback.We apologize for making you feel disappointed by slow at processing request of our staff.Your feedback is very much appreciated and surely helps us to improve our service. We hope to have another opportunity to welcome you again at TEN-YU and to exceed your expectations.Hakone Kowakien TEN-YU
