Ratings based on 738 Guest Reviews

Hear it directly from our travellers
4.6 out of 5
87% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Nice big rooms

Posted Jan. 21, 2024 on Hotels
The room was huge and we could see the tip of Mt Fuji. The Spa massage service and onsen was relaxing and what we needed
5 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 16, 2024 on Expedia
4 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 10, 2024 on Expedia
5 out of 5
by A traveller

This traveller left a rating score only Posted Dec. 25, 2023 on Expedia
5 out of 5
by A traveller

Beautiful stay in Hakone

Posted Dec. 23, 2023 on Hotels
Beautiful hotel in lovely Hakone. The hotel is impeccable, the staff is amazing. So attentive. The huge fireplace in the center of the lobby is such a treat. Loved it.
5 out of 5
by A traveller

Posted Dec. 10, 2023 on Hotels
Great service, beautiful hotel. Highly recommend
5 out of 5
by A traveller

Posted Dec. 9, 2023 on Expedia
Room is spacious. Recommended to have own transport for accessibility as the location is quite far away from town.
5 out of 5
by A traveller

This traveller left a rating score only Posted Dec. 5, 2023 on Expedia
5 out of 5
by A traveller

This traveller left a rating score only Posted Nov. 26, 2023 on Expedia
4 out of 5
by A traveller

Posted Nov. 25, 2023 on Expedia
Good
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