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Conrad Hangzhou

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Photo gallery for Conrad Hangzhou

Restaurant
King Presidential Suite | Bathroom
Restaurant
Meeting facility
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Restaurant
  • Air conditioning

Explore the area

View in a map
228 Xinye Road, Jianggan District, Hangzhou, 310016
  • Place, Hangzhou City Planning Exhibition Hall
    ‪1 min walk‬
  • Place, Hangzhou Grand Theatre
    ‪6 min walk‬
  • Place, MIXC Mall
    ‪10 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪21 min drive‬

Room options

View all photos for King Deluxe Room

King Deluxe Room | View from room

King Deluxe Room

  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Deluxe Suite

King Deluxe Suite | View from room

King Deluxe Suite

  • City view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for King Deluxe River View Room

King Deluxe River View Room | View from room

King Deluxe River View Room

8.0 out of 10
Very good
(1 review)
  • River view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Executive Room

King Executive Room | View from room

King Executive Room

  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Accessible Room

King Accessible Room | Bathroom

King Accessible Room

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Conrad Suite

King Conrad Suite

King Conrad Suite

  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for King Presidential Suite

King Presidential Suite | Living area

King Presidential Suite

  • City view
  • 281 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Queen Double Deluxe Room

View from room

Queen Double Deluxe Room

  • City view
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Queen Double Deluxe River View Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Queen Double Deluxe River View Room

  • River view
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Queen Double Executive Room

Queen Double Executive Room

Queen Double Executive Room

  • City view
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Twin Deluxe Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Twin Deluxe Room

  • City view
  • 50 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Deluxe River View Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Twin Deluxe River View Room

  • River view
  • 50 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive King River View Room

Executive King River View Room

Executive King River View Room

  • River view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Queen River View Room

Executive Queen River View Room

Executive Queen River View Room

  • River view
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Premium Room

King Premium Room

King Premium Room

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family-friendly Queen Double Room

55-inch TV with cable channels, MP3 dock

Family-friendly Queen Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Twin Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Twin Room

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

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About the area

Hangzhou

Shangcheng stay.Your stay at this Shangcheng hotel places you within 6 miles (10 km) of Wushan Night Market and West Lake. Hangzhou China Silk Town and Broken Bridge are also within 6 miles (10 km).

What's nearby

  • Hangzhou City Planning Exhibition Hall - 1 min walk - 0.2 km
  • Raffles City Hangzhou - 3 min walk - 0.3 km
  • Hangzhou Grand Theatre - 6 min walk - 0.5 km
  • MIXC Mall - 10 min walk - 0.9 km
  • Chongyi Church - 2 min drive - 2.3 km

Getting around

  • Hangzhou Railway Station (HZD) - 9 min drive
  • Jiangjin Road Station - 19 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive

Restaurants

  • ‪老头儿油爆虾 - ‬2 min drive
  • ‪Executive Lounge - ‬2 min walk
  • ‪蔡澜港式点心 - ‬16 min walk
  • ‪KFC 肯德基 - ‬2 min drive
  • ‪量子咖啡 - ‬17 min walk

About this property

Conrad Hangzhou

5-star luxury hotel near Wushan Night Market, connected to a shopping center
Conrad Hangzhou offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 3 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center and 8 meeting rooms are available. Event space at this hotel measures 17287 square feet (1606 square meters) and includes a conference center. A hot tub, spa services, and a terrace are also featured at the luxury Conrad Hangzhou. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Hangzhou hotel.

  • 306 guestrooms or units
  • 3 dining venues
  • 17287 sq ft of conference space
  • 1606 sq m of conference space
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Conrad Hangzhou offers 306 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Cable television is provided. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, bidets, and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

Conrad Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Similar properties

Exterior
Grand Hyatt Hangzhou
Hangzhou
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 470 reviews
The price is CA $290
CA $338 total
includes taxes & fees
Jun 21 - Jun 22
Grand Hyatt Hangzhou

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (CNY 40); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 193.20 for adults and CNY 96.60 for children
  • 3 restaurants
  • A bar/lounge
  • Free manager's reception (select days)

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot tub
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 55-inch TV with cable channels
  • MP3 dock

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Partially-open bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Conrad Hangzhou

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 419.76 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 193.2 for adults and CNY 96.6 for children
  • Fee for in-room wireless internet: CNY 40 (rates may vary)
  • Rollaway bed fee: CNY 419.76 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Conrad Hangzhou Hotel
Conrad Hangzhou Hotel
Conrad Hangzhou Hangzhou
Conrad Hangzhou Hotel Hangzhou

Frequently asked questions

How close is Conrad Hangzhou to the airport?

Conrad Hangzhou is 16.1 mi (26-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Conrad Hangzhou?

As of Jun 15, 2026, prices found for a 1-night stay for 2 adults at Conrad Hangzhou on Jul 7, 2026 start from CA $239, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Conrad Hangzhou have an airport shuttle?

Airport shuttle services are not available at Conrad Hangzhou.

Does Conrad Hangzhou offer free breakfast?

Free breakfast isn’t provided at Conrad Hangzhou, but buffet breakfast is offered for a fee of CNY 193.2 for adults and CNY 96.6 for children. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 11:00 AM.

Is there a casino at Conrad Hangzhou?

No, there is no casino at this hotel.

What time is check-in at Conrad Hangzhou?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.

Is there free parking at Conrad Hangzhou?

This hotel offers free self parking.

Does Conrad Hangzhou have a pool?

Conrad Hangzhou features an indoor pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.

Does Conrad Hangzhou have a restaurant?

Yes, there are 3 restaurants on site.

Does Conrad Hangzhou have a spa?

Pamper yourself with a day at Conrad Spa, where you can enjoy Swedish massages, facials, and aromatherapy.

How close is Conrad Hangzhou to downtown Hangzhou?

Conrad Hangzhou is 4.9 mi away from Hangzhou.

Conrad Hangzhou Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 73 out of 90 reviews
Rating 8 - Good. 12 out of 90 reviews
Rating 6 - Okay. 2 out of 90 reviews
Rating 4 - Poor. 2 out of 90 reviews
Rating 2 - Terrible. 1 out of 90 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

canson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really a very good hotel in this area
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, dont miss the mall , you literally have everything there, shopping food and so much more I felt home and the staff so welcoming and amazing ppl
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new modern hotel with amazing staff! Clean, great options for breakfast Room very comfortable I love it!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel to my friends and I myself would definitely choose this hotel whenever I visit Hangzhou again.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

susan valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Great views and best lobby bar for quiet quality time
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Chuen Lai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful, high standard hospitality, Nice room, ample space, comfortable beddings Nice view from room with its good location
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel with good breakfast. 10/10 would recommend.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Jialan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service

excellent room service, clean and warm welcome
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Stoyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super luxury, got a room on the 43rd floor with an amazing view. Very clean, quiet and comfortable. It's right next to an upscale shopping mall with good dining options. Overall, super happy, would stay there again!
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Everything just exceeded our expectations. Great room, amazing service from every staff in the hotel, good facilities, great placement, great view, good restaurants insiden the hotel. No complaints at all - it was even reasonable price compared with nearby hotels.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Dawei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
All just fine!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Dewi Mimie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great. Except the ciggarete smoke comes to our toilet.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

wentao

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It’s not Conrad service we knew.
Stayed 1 night in May 2019
Verified

2/10 Terrible

Man Kwong

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Heavy cigarette smell in the room. Someone smoke in next room and the smell go into my room. Have complained to Hotel. They do nothing but try to comfort me to offer room change. They are unwilling to find out root cause to stop it. The way they handling complaint is not deserved 5 star rating. The ventilation system is extremely poor. The smoke detector cannot detect smoking inside the room. Extremely disappointed.
Stayed 5 nights in May 2025
Verified

6/10 Okay

Wai Ming

Liked: Cleanliness, staff & service, amenities
好
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Wan Ting

員工友善
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

nifur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깔끔 출장숙소로 다녀왔어요

깔끔하고 야경이좋은곳
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Shih Chih

Liked: Cleanliness, property conditions & facilities, room comfort

溫馨

客房乾淨，服務人員觀查細微，以客為尊
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Verified traveller

非常好的一家，下次会再来

整个服务，硬件都是很好，行政套房的调酒更是好喝！
Stayed 1 night in Aug 2023
Verified

8/10 Good

choy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

服務非常好

有些工作人員會說粵語，他們提供的服務非常好。 所有員工見到您時保持微笑。
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Byung Je

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

항주 최고의 호펠

view가 좋고 친절하며 아침도 맛있게 했습니다. 다음에 다시 오고 싶네요.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
各方面都很棒！
Stayed 2 nights in Jun 2021