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Crystal Hotel Hangzhou Xihu

Property class: 4.5
4.5-star luxury hotel near West Lake

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Photo gallery for Crystal Hotel Hangzhou Xihu

A spacious lobby with a large seating area, a bar, and large windows.
Property video
A modern kitchen with wooden paneling, a central island with plates, bowls, and food items, and coffee machines.
A modern hotel room with a large bed, bedside table, and a small seating area with a table and chairs.
Exterior

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
No. 122 Qingbo Street, Shangcheng District, Hangzhou, Zhejiang, China, Hangzhou, 310007
  • Place, West Lake
    ‪3 min walk‬
  • Place, Qinghefang Old Street
    ‪4 min walk‬
  • Place, Wushan Square
    ‪6 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪31 min drive‬

Room options

View all photos for Superior Double Room, City View

Hypo-allergenic bedding available, down comforters, pillowtop beds

Superior Double Room, City View

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Double Room, City View

A modern hotel room with a large bed, a desk with a kettle, a small table with a vase, and a large mirror.

Luxury Double Room, City View

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Basic Twin Room

A hotel room with two beds, a desk, a chair, a lamp, and a wall with a floral design.

Basic Twin Room

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

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About the area

Hangzhou

Heart of Hangzhou.A stay at this Shangcheng hotel places you within half a mile (1 km) of West Lake and 3 miles (5 km) of Broken Bridge. Wulin Square and Hangzhou Tower Shopping Mall are also within 3 miles (5 km).

What's nearby

  • West Lake - 3 min walk - 0.3 km
  • Qinghefang Old Street - 4 min walk - 0.4 km
  • Wushan Square - 6 min walk - 0.5 km
  • Westlake Yintai Commercial Center - 2 min drive - 0.9 km
  • Leifeng Pagoda - 3 min drive - 2.5 km

Getting around

  • Wushan Square Station - 12 min walk
  • East Railway Station (East Square) Station - 13 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 47 min drive

Restaurants

  • ‪皇饭儿 | Huang Fan Er - ‬20 min walk
  • ‪Yonghe King 永和大王 - ‬15 min walk
  • ‪BERNINI ART SPACE - ‬16 min walk
  • ‪Yonghe King - ‬17 min walk
  • ‪酒隐 Joy Bar - ‬15 min walk

About this property

Crystal Hotel Hangzhou Xihu

4.5-star luxury hotel near West Lake
Crystal Hotel Hangzhou Xihu offers its guests a full-service spa and in-room fitness. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Spa services, tour/ticket assistance, and concierge services are also featured at the luxury Crystal Hotel Hangzhou Xihu. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Hangzhou hotel is smoke free.

  • 108 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Crystal Hotel Hangzhou Xihu offers 108 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and complimentary newspapers. These individually decorated accommodations include dining tables. Pillowtop beds feature down comforters. A pillow menu is available. 65-inch LCD televisions come with cable channels, pay movies, and smart speakers. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Hangzhou hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and printers. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA店外. Services include massages. The spa is open select days.

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Property amenities

Family friendly

  • Art supplies
  • Baby bath
  • Children's dinnerware
  • Children's toys
  • Dining table
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Limited onsite self parking (max 10 spaces per unit)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 58 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Afternoon tea
  • Snack bar/deli

Things to do

  • 9-hole adjacent golf course
  • Bicycle cleaning area
  • Bicycle tours
  • Full-service spa
  • Golf carts
  • Golf clubs/equipment
  • Pro golf lessons

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 65-inch LCD TV with cable channels
  • Pay movies
  • Smart speaker

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Wet bar

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Printer
  • Recycling
  • Soundproofed rooms
  • Window screens
  • Workout equipment

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 200.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 58 per person
  • Airport shuttle fee: CNY 120 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: CNY 200.0 per night
  • Laundry fee: CNY 1 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

How close is Crystal Hotel Hangzhou Xihu to the airport?

Crystal Hotel Hangzhou Xihu is 20.5 mi (47-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Crystal Hotel Hangzhou Xihu?

As of Aug 16, 2026, prices found for a 1-night stay for 2 adults at Crystal Hotel Hangzhou Xihu on Sept 16, 2026 start from CA $109, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crystal Hotel Hangzhou Xihu have an airport shuttle?

Crystal Hotel Hangzhou Xihu offers an airport shuttle 24 hours a day, at scheduled times, for a charge of CNY 120 per vehicle, one-way.

Does Crystal Hotel Hangzhou Xihu offer free breakfast?

Free breakfast isn’t provided at Crystal Hotel Hangzhou Xihu, but buffet breakfast is offered for a fee of CNY 58 per person. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Crystal Hotel Hangzhou Xihu?

No, there is no casino at this hotel.

What time is check-in at Crystal Hotel Hangzhou Xihu?

Check-in start time: 7:00 AM; Check-in end time: anytime.

Is there free parking at Crystal Hotel Hangzhou Xihu?

This hotel offers free self parking.

Does Crystal Hotel Hangzhou Xihu have a pool?

Crystal Hotel Hangzhou Xihu does not have a pool.

Does Crystal Hotel Hangzhou Xihu have a restaurant?

Yes, there is a restaurant on site.

Does Crystal Hotel Hangzhou Xihu have a spa?

Pamper yourself with a day at SPA店外, where you can enjoy massages.

How close is Crystal Hotel Hangzhou Xihu to downtown Hangzhou?

Crystal Hotel Hangzhou Xihu is 2.7 mi away from Hangzhou.

Crystal Hotel Hangzhou Xihu Reviews