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Redstar Culture Hotel

4.0 star property
4-star Art Deco hotel near West Lake

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Photo gallery for Redstar Culture Hotel

Lobby
Desk, blackout drapes, soundproofing, free wired internet
Living area
Exterior
Lunch and dinner served

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
280 Jianguo Road South Shangch, Hangzhou, Zhejiang, 310009
  • Place, Qinghefang Old Street
    ‪13 min walk‬
  • Place, West Lake
    ‪3 min drive‬
  • Place, Wushan Night Market
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪26 min drive‬

Room options

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

Business Twin Room

  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Business Room

Desk, blackout drapes, soundproofing, free wired internet

Business Room

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

Single Room | Living area

Single Room

  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Joy Family Room

Desk, blackout drapes, soundproofing, free wired internet

Joy Family Room

  • Sleeps 3

View all photos for Care King Room

Desk, blackout drapes, soundproofing, free wired internet

Care King Room

  • Sleeps 2

View all photos for Parent-child Room

Desk, blackout drapes, soundproofing, free wired internet

Parent-child Room

  • Sleeps 2

View all photos for Single Room

Desk, blackout drapes, soundproofing, free wired internet

Single Room

  • Sleeps 1

View all photos for Superior Standard Room

Desk, blackout drapes, soundproofing, free wired internet

Superior Standard Room

  • Sleeps 2

View all photos for Superior Queen Room

Desk, blackout drapes, soundproofing, free wired internet

Superior Queen Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Superior Suite

Desk, blackout drapes, soundproofing, free wired internet

Superior Suite

  • Sleeps 2

View all photos for Business Standard Room

Desk, blackout drapes, soundproofing, free wired internet

Business Standard Room

  • Sleeps 2

View all photos for Business Queen Room

Desk, blackout drapes, soundproofing, free wired internet

Business Queen Room

  • Sleeps 2

View all photos for Executive Suite

Lobby

Executive Suite

  • Sleeps 2

View all photos for Enjoy Standard Room

Desk, blackout drapes, soundproofing, free wired internet

Enjoy Standard Room

  • Sleeps 2

View all photos for Enjoy Queen Room

Desk, blackout drapes, soundproofing, free wired internet

Enjoy Queen Room

  • Sleeps 2

View all photos for Special Promotion Queen Room

Desk, blackout drapes, soundproofing, free wired internet

Special Promotion Queen Room

  • Sleeps 2

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About the area

Hangzhou

Downtown Hangzhou stay.Your stay at this Downtown Hangzhou hotel places you within 2 miles (3 km) of Museum of Traditional Chinese Medicine and Qinghefang Old Street. Hu Xueyan Former Residence and Zhu Bingren Bronze Art Museum are also within 2 miles (3 km).

What's nearby

  • Qinghefang Old Street - 13 min walk - 1.2 km
  • West Lake - 3 min drive - 2.2 km
  • Wushan Night Market - 3 min drive - 2.2 km
  • Zhejiang University First Affiliated Hospital - 3 min drive - 2.2 km
  • Westlake Yintai Commercial Center - 3 min drive - 1.6 km

Getting around

  • Hangzhou Railway Station (HZD) - 9 min walk
  • Moyetang Station - 11 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 29 min drive

Restaurants

  • ‪咖啡与理想 - ‬4 min drive
  • ‪McDonald's 麦当劳 - ‬4 min drive
  • ‪甘其食·手工大包子·粥(清泰街二店) - ‬3 min drive
  • ‪红门茶膳 - ‬4 min drive
  • ‪张生记 - ‬3 min drive

About this property

Redstar Culture Hotel

4-star Art Deco hotel near West Lake
Redstar Culture Hotel offers its guests a health club and a sauna. There's a restaurant on site. You'll find a business center on site.

Public spaces have free WiFi. Event space at this hotel measures 646 square feet (60 square meters) and includes a conference center. The business-friendly Redstar Culture Hotel also features a terrace, concierge services, and complimentary newspapers in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Hangzhou hotel.

  • 1 building
  • 222 guestrooms or units
  • 23 levels
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Built in 2001
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front-desk safe
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Dining venue
Redstar Culture Hotel offers 222 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, complimentary toiletries, and hair dryers.

This Hangzhou hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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  • Free WiFi
  • Laundry
  • Outdoor Space
  • 24/7 front desk
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includes taxes & fees
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Property amenities

Family friendly

  • Babysitting
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee: CNY 50 per person
  • A restaurant

Things to do

  • Health club
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Cable/satellite channels

Bedroom

  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 50 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa and Mastercard.

We should mention

  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Redstar Culture
Redstar Culture Hangzhou
Redstar Culture Hotel
Redstar Culture Hotel Hangzhou
Redstar Hotel
Redstar Culture Hotel Hotel
Redstar Culture Hotel Hangzhou
Redstar Culture Hotel Hotel Hangzhou

Redstar Culture Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 34 reviews
Rating 8 - Good. 14 out of 34 reviews
Rating 6 - Okay. 13 out of 34 reviews
Rating 4 - Poor. 2 out of 34 reviews
Rating 2 - Terrible. 1 out of 34 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Johnny

Liked: Staff & service, room comfort

old hotel, great value

great location & staff, but the hotel is a bit old, we know that they have new floors they've renovated but did not get put into those floors so the rooms were dated/older. still great value.
Stayed 1 night in Jul 2025

6/10 Okay

Johnny

Liked: Staff & service, property conditions & facilities, room comfort
great location for us locals.
Stayed 1 night in May 2025

8/10 Good

SzuYing, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad at all

This hotel is fairly clean and has a whole lot of subsidiary services, the staff are friendly and helpful. Other than that, they have a theater right next door and it offers great performances from orchestral concerts to animation showcases, not bad at all.

6/10 Okay

Roebuck, London

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable, great location but limited wifi

This hotel is fine - nothing amazing but certainly satisfactory. Some of the reviews have mentioned smoking. Smoking is ubiquitous in China and certainly present in the lobby but we must've been lucky with our room as I didn't detect a hint of smoke on our floor nor any smell in the room. Location is superb as it's a 3-4 minute walk from the train station and also the bus terminus. The staff were very helpful in telling us how to get around and which bus to catch (the 7 or 2 serve the main tourist attractions - sometimes they have a letter prefixed but the route is the same - with the 7 running from the bus station to the Lingyu Temple, past the north shore of the lake). The rooms were absolutely fine with a clean bathroom but only one English TV channel. English language skills vary with the staff but we encountered no problems. Note, however, that wifi is only available in the lobby.

6/10 Okay

Alex, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent for the price but no Wifi is a big minus

I had a single room for one night. The room was on the small side, but with a nice view and very tastefully appointed for the price range. The appearance and quality of the room was closer to hotels in a higher price bracket. Hotel is located within a 5 minute walk of the train station, which makes it perfect for sightseeing Hangzhou if you are there for only a short while, as I was. The biggest strike for this hotel was the lack of Wifi service, as this is the only hotel I have ever stayed at that did not offer Wifi, in any price range, and it was sorely missed. Staff's English was minimal.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and convenient

I've traveled a good bit in China and elsewhere so I've seen a wide range of accommodations. If you're staying here, it's not because the rooms are so spectacular as it's not. The place was perhaps at one time very nice, but now is a bit dated, but well maintained. I chose it because it's located within 5 minutes walk from the train station, was reasonably priced and from reading prior reviews, the rooms were clean. Indeed, it was all of those things. The hotel staff have provided everything you could possibly need which is really nice, including wired LAN internet and wireless in the rooms, a couple of apples and a fruit peeler in a bowl awaiting your arrival, bathrobes, toothbrushes, complimentary water (in addition to a fully stocked mini bar/fridge), tea, water heater, etc. The bathroom had a slight odor, like a gym locker, but it wasn't terrible. You get what you pay for so as long as you don't expect greatness, you'll be perfectly content with it. Being near the train station is convenient if you come by train and are staying for a short period, which was the case with me. I was able to check in and drop my things off immediately. In addition, the next day, they held onto my bags after I checked out so I could go around without having to drag around my luggage.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to railway station

We got there early and they accommodated us with an early check in at no extra charge. Close to train station and cheap taxi fare to west lake

6/10 Okay

Rafahats, Medellin-Colombia-S.A.

Liked: Staff & service

This hotel is well located, near to the main rail road station. Staff does not speak much english, hard to communicate with them.

Hotel is fine for two or three days stay. Price is O.K. But carpets on the rooms need to be replaced because they are old and kind of smely. Staff with very poor English, hard to communicate with them all. But friendly and helpful!

6/10 Okay

yang

very dark room

In general, everything is fine for me. However, I found the decoration and light along the corridor and inside the room is *very dark* and make the atmosphere not so right.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

did not like the service

when i reached the hotel, they gave a room for changing next day. In three days, we stayed in 3 different room because of smtg with a big excuse. never stay again in that hotel.

2/10 Terrible

Frequent China traveler, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Total Fraud Hotel

Redstar will not honor your requests you make on Expedia. Avoid at all costs! I booked a queen size bed room, but once I arrived, I was given a room with a small single bed, not nearly enough for two people. Must avoid at all costs!!!

10/10 Excellent

Captainturk, Antalya; Turkey

Liked: Cleanliness, staff & service, room comfort

Good quality for low price in hangzhou

The rooms are clean and little small maybe but the hotel is directly in city center. Is important because between 11 00 o clock and 16 00 o clock you can't find taxi. Is olso near railway station.

6/10 Okay

David, SIN

Location was very near to the train & bus station , about 5-10 mins walk . Public transport are very cheap over there public buses cost only RMB1.00 to most nearby places . Eating place are just around the hotel area . only no street light out hotel maindoor , so not advise to go out an walk alone in the night .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

We are satisfied the service during our stay.

The front desk was friendly. Room is clean and nice, but the bed is slightly to hard.

4/10 Poor

ANTOINE

Stayed 6 nights in Oct 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得入住

地理位置方便，酒店舒适安静，还会再来。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

性价比很高的酒店

房间整洁安静，无烟味，另赠水果很贴心。空调温度和浴室热水满意。无线网络OK，但无直播英文电视。地理位置方便，毗邻火车站，地铁巴士交通方便。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
รร. ใกล้สถานีรถไฟในเมือง เดินไปถึงกันได้ และใกล้แหล่งชอปปิ้ง สะอาด คุ้มราคา

10/10 Excellent

Pei yun, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得一住的高CP值飯店

飯店地理位置佳，離地鐵很近！房間有點太潮濕，Wi-Fi很穩定！以後曲杭州首選此飯店入住～

6/10 Okay

TOSHIYUKI, 日本

杭州駅にも地下鉄の城站(駅)にも近い

他の方も言われているように地図が違っています。 駅前の道路を進んで、最初の交差点の手前にあります。 杭州駅出口直上の杭州鉄道ビルの３階に上がればホテルが見えるので場所を確認してからホテルに向かえばよいでしょう。地下鉄の出口からも近いです。 杭州鉄道ビルにはKFC他飲食店や売店がありますがホテル周辺には店はありません。 部屋は普通です。

6/10 Okay

Celia W., HK

Liked: Room comfort

近杭州高鐵/動車站，南宋御街&河清街，西湖

好處:酒店大堂亮丽清潔，房間大而乾淨，十分舒適，價格相宜，四星級酒店水平 壞處:煙味太重，酒店內的餐廳一般 整體:地理位置好，住宿都是一個不错的選擇

4/10 Poor

まさこ　, JAPAN SIZUOKA

Disliked: Cleanliness, property conditions & facilities, room comfort

目的地（訪問先）に近いホテルという立地条件で予約したため、その条件は満たされた。

エクスペディアの写真は、新築当時のもので、実際にはかなりの老朽化でした。 スーペリアシングルでしたが、壁、床、汚れ目立ち、虫が飛び、慣れるのに時間がかかった。 シャワーしかなく、温度も低いためこれからの季節は寒いかもしれません（2014/10.28～11.1利用） 朝食バイキングは、１階にあり清潔感あって美味しかった。朝食付きプランではなかったため、毎朝、フロントでミールクーポンを購入した。３７元でした。フロントの対応は、普通。英語が出来るスタッフがいたため助かった。

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

muito conveniente... próximo ao metro e trem

estive hospedado por duas noites, durante o feriado da independência... boa experiência...

8/10 Good

Miranda Lin, Taipei

Liked: Room comfort
服務人員訓練有待加強，check in 花了需多時間。客房景觀很不錯，房間舒適度好。飯店大門花了一些時間才找到，飯店位置緊臨城站火車站及地鐵站，交通非常便利。