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The Dragon Hotel Hangzhou

5.0 star property
5-star luxury hotel near West Lake, connected to a shopping center

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Photo gallery for The Dragon Hotel Hangzhou

Exterior
Lobby lounge
3 restaurants; lunch and dinner served
Indoor pool, outdoor pool
Daily buffet breakfast for a fee

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
120 Shuguang Road, Xihu Area, Hangzhou, Zhejiang, 310007
  • Place, West Lake
    ‪17 min walk‬
  • Place, Zhejiang University Yuquan Campus
    ‪2 min drive‬
  • Place, Hangzhou Tower Shopping Mall
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪30 min drive‬

Room options

View all photos for Executive Deluxe Room

Executive Deluxe Room

Executive Deluxe Room

  • 51 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 87 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room

Premier Room

Premier Room

  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Room

Superior Room

Superior Room

  • 36 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 51 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

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  • Pool
  • Free WiFi
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4.9 out of 5, Exceptional, 11 reviews
The price is CA $600
CA $700 total
includes taxes & fees
Jun 21 - Jun 22
The Silk Lakehouse, Shangri-La Hangzhou

About the area

Hangzhou

City center retreat .With a stay at this Xihu hotel, you'll be within half a mile (1 km) of Yellow Dragon Sports Center and 2 miles (3 km) of West Lake. Huanglong Stadium and Baopu Taoist Temple are also within 2 miles (3 km).

What's nearby

  • Precious Stone Hill - 15 min walk - 1.3 km
  • West Lake - 17 min walk - 1.5 km
  • Zhejiang University Yuquan Campus - 2 min drive - 1.6 km
  • Wulin Square - 3 min drive - 2.5 km
  • Hangzhou Tower Shopping Mall - 3 min drive - 2.8 km

Getting around

  • Huanglong Cave Station - 11 min walk
  • Hangzhou Station - 17 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 42 min drive

Restaurants

  • ‪Grandma's Home - ‬16 min walk
  • ‪D'cafe - ‬11 min walk
  • ‪忠儿面馆 - ‬7 min walk
  • ‪Starbucks 星巴克 - ‬16 min walk
  • ‪克洛餐吧 - ‬12 min walk

About this property

The Dragon Hotel Hangzhou

5-star luxury hotel near West Lake, connected to a shopping center
The Dragon Hotel Hangzhou offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 12917 square feet (1200 square meters) and includes a conference center. A health club, a nightclub, and a sauna are also featured at the luxury The Dragon Hotel Hangzhou. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Hangzhou hotel.

  • 566 guestrooms or units
  • 16 levels
  • 5 buildings
  • 3 dining venues
  • Meeting rooms
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 1988
  • Nightclub
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
The Dragon Hotel Hangzhou offers 566 accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 37-inch plasma televisions come with premium satellite channels and video-game consoles. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Similar properties

Exterior
Sofitel Hangzhou Westlake
Shangcheng
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, 524 reviews
The price is CA $139
CA $162 total
includes taxes & fees
Jun 14 - Jun 15
Sofitel Hangzhou Westlake

Property amenities

Family friendly

  • Babysitting
  • DVD player
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 117 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 37-inch HDTV with premium satellite channels
  • DVD player
  • iPod dock
  • Video game console

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Dragon Hotel Hangzhou

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 460.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 117 per person
  • Airport shuttle fee: CNY 650 per person (one way)
  • Rollaway bed fee: CNY 460.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Dragon Hangzhou

Dragon Hotel

Dragon Hotel Hangzhou

The Dragon Hotel

The Dragon Hangzhou Hangzhou

The Dragon Hotel Hangzhou Hotel

The Dragon Hotel Hangzhou Hangzhou

The Dragon Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

How close is The Dragon Hotel Hangzhou to the airport?

The Dragon Hotel Hangzhou is 19.7 mi (42-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

Does The Dragon Hotel Hangzhou have an airport shuttle?

The Dragon Hotel Hangzhou offers an airport shuttle 24 hours a day, on request, for a charge of CNY 650 per person, one way.

Does The Dragon Hotel Hangzhou offer free breakfast?

Free breakfast isn’t provided at The Dragon Hotel Hangzhou, but buffet breakfast is offered for a fee of CNY 117 per person. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 10:30 AM.

Is there a casino at The Dragon Hotel Hangzhou?

No, there is no casino at this hotel.

What time is check-in at The Dragon Hotel Hangzhou?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at The Dragon Hotel Hangzhou?

Free parking is not available at this hotel. Self parking is available for a fee.

Does The Dragon Hotel Hangzhou have a pool?

The Dragon Hotel Hangzhou features an indoor pool and an outdoor pool.

Does The Dragon Hotel Hangzhou have a restaurant?

There are 3 onsite restaurants, offering options like a poolside location, pool views, and al fresco dining.

Does The Dragon Hotel Hangzhou have a spa?

This hotel has a spa, which features body treatments, body wraps, and aromatherapy.

How close is The Dragon Hotel Hangzhou to downtown Hangzhou?

The Dragon Hotel Hangzhou is 0.6 mi away from Hangzhou.

The Dragon Hotel Hangzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 91 out of 157 reviews
Rating 8 - Good. 50 out of 157 reviews
Rating 6 - Okay. 9 out of 157 reviews
Rating 4 - Poor. 5 out of 157 reviews
Rating 2 - Terrible. 2 out of 157 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

広く素晴らしい庭園と眺望の良い部屋と良質な朝食のホテル

ジェットバス付き部屋というように明記されていた部屋をHOTELS. COM で予約したが、このホテルで通された部屋にはジェットバス付ではなかったため、ホテルに掛け合うとともに、HOTELS.COMにも電話した。3時間以上も時間がかかったが、HOTELS.COMでは結局ジェットバス付の部屋を用意してくれそうもなかった。ところが、日本語を話せる非常に親身になってくれたマネージャーが対応してくれ、ジェットバス付の部屋ではなかったが、眺望の非常に良いワンランク上のスイートルームに通してくれた。 ところで、このホテルの庭園は広く、よく整備されていて、素晴らしかった。また、朝食レストランはゆったりして作りで、非常に広く、中華・和食・洋食と多種多様な料理が並んでいた。料理の質も非常によかった。 ホテル周辺には、歩いても行ける有名な観光地である西湖に行くことができ、またタクシーで15元ほどのところに有名な清河街もある。 ジェットバス付の部屋ではなかったが、このホテルをえらんで大変良かったと思っている。
Stayed 1 night in May 2019
Verified

6/10 Okay

Barbara

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Helles Hotel am Berg, für Raucher geeignet

Wir haben 4 Nächte in diesem Hotel verbracht und waren leider nicht so zufrieden. Die erste Nacht mussten wir in einem Raucherzimmer verbringen und obwohl wir sofort zur Rezeption gingen, um zu tauschen, wurde uns das erst am nächsten Tag zugebilligt. Für uns eine starke Einschränkung, da wir die Nacht nicht schlafen konnten wegen des üblen Geruchs, noch dazu mit unserem Sohn. Sein Beistellbett war hart wie Stein, da hätte er gleich auf dem Boden schlafen können. Weder der Kühlschrank noch die Kaffeemaschine noch der Abfluss im Bad funktionierte richtig. Schön waren der Hotelgarten und die Einrichtung des Hotels. Das Personal war freundlich, sprach aber kein Englisch. Selbst in Nichtraucherbereichen wurde geraucht, überall Aschenbecher.
Stayed 4 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても広くて綺麗で良かったです
Stayed 2 nights in Mar 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
部屋の電話の使い方が最後までわからなかった。
Stayed 1 night in Mar 2019
Verified

8/10 Good

david

Liked: Staff & service, property conditions & facilities

Bruyant

Hotel bruyant avec des travaux sur le meTro en construction à côté
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience, great staff

Really great experience! Top notch service! Kudos especially to front desk manager Fanny and breakfast buffet host Brett, whom went above and beyond their duties to accommodate our baby! Brett would reserve our table every morning and get our coffees and baby chair ready without us asking. We really appreciate them both. The only downside to the hotel is the lack of restaurants and shops next door, which makes going out a bit harder.
Stayed 4 nights in Sep 2018
Verified

8/10 Good

joshua

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

의사소통이 안됩니다

영어를 할줄 아는 사람이 거의 없어요. 제가 번역기로 중국말을 해야할 정도에요. 외국인들이 이용하기엔 많이 불편하네요
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很舒适很干净
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

KWANGHO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
청결하고 분위기가 좋았습니다 역시 고급 호텔이라서 서비스도 친철하네요 호텔위치는 보통입니다
Stayed 1 night in Jun 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Slow Internet

The environment is excellent but not suitable for business trip. Internet very slow. Front desk cannot exchange cash to Chinese currency.
Stayed 5 nights in Jun 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體不錯
Stayed 1 night in Jun 2018
Verified

4/10 Poor

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities
The room we were given after checking in was moldy, had stains on the carpet and the curtain was not properly attached to the railing. We insisted on having the manager look a the room so he could personally see the conditions of the rooms in his hotel. The manager did not speak any English so had one of his employees act as a translator. After showing them the moldy shower, the translator asked what the problem was!?!? We pointed out the mold in the shower and the other problems with the room (curtains, and stained carpet) and they agreed to move us to a different room in a different tower. There was a small amount of mold in the shower in some difficult-to-reach places new room, but overall the new room was quite clean and pleasant and in good condition. If you book a room here, keep in mind that unless the hotel staff thinks you are someone important, or are willing to complain, you may end up in a very poor condition room. The first room we were given was worse than many rooms I've had in cheap travel motels in the USA.
Stayed 4 nights in May 2018
Verified

10/10 Excellent

KOOKHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5월초 모기조심

5월초에 갔는데 날씨가 습해서 그런지 모기가 많았습니다.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間大 早餐好 附近除了西湖什麼都沒有
Verified

10/10 Excellent

hung wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境整潔、服務人員有禮貌、房間很大，位置距西湖也很近，印象深刻的是當刷卡進電梯到達住房樓層後，牆上標誌會隨你刷卡的房號閃燈引導你快速地到達你的房間，非常便利
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay in hangzhou

This is a five sta4 hotel that really is five stars yet it is reasonably priced. The hotel is dry clean, updated, staff really cares and the location is fantastic if you wish to be close to west lake. The gym is also aws9me and the casual local restaurant is wonderful. I can’t say enough good things about this hotel. The only thing to be aware of ( if coming from the us) is that not mainy of the staff speak engliish so communication can be challenging, but also fun, they really try. Great place
Stayed 6 nights in Mar 2018
Verified

8/10 Good

Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店位置很好，位房舒適，安靜。
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Only the problem is that it has no place for light supper, though it has nice restaurants for big dinner.
Stayed 3 nights in Jan 2018
Verified

10/10 Excellent

Scubasylv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel close to West Lake and shopping.

Huge, beautiful hotel with large rooms, great pool and gym. There is also a spa, an amazing bakery and several restaurants. It is very safe and the staff is quite helpful even when language is a barrier. The bakery has items you can pick up and the buffet restaurant is awesome. The Spanish restaurant is very, very good; kind of a foodie place. Did not try out the spa but it looked very nice.
Stayed 3 nights in Oct 2017
Verified

8/10 Good

Wa Wai David

Liked: Cleanliness, property conditions & facilities, room comfort
入住时的速度较慢。 明明我订的是非吸烟房，可前台接待的小姑娘却表示吸烟房可不可以。 找了半天才给了一间，可却是一开始就问她的那一层房间 （她当时回答没有了， 不知为何最后还是有）。 看来前台员工的专业度还是不够。 酒店其他方面还不错，离外资5星有差距，准确地说算4星半。
Stayed 1 night in Oct 2017
Verified

6/10 Okay

Wa Wai David

Liked: Cleanliness, property conditions & facilities, room comfort

前台员工培训不足

港入住登记时， 接待的小姑娘可能是新入职的， 没见过我的港澳同胞回乡证，便说这证不能用， 要我出示身份证。 经旁边资深员工的提点，才接受了回乡证的登记和入住。 这虽然只是一点小插曲，无伤大雅，但反映出酒店对新入职员工，特别是前台员工的培训不足。
Stayed 1 night in Oct 2017
Verified

8/10 Good

jinho

하드웨어 5성급 소프트웨어는 3성급

처음 도착했을때 로비의 피아노 소리가 고급스러웠으나, 역시 관리상태가 미흡함이 있었음 퇴근하려고 손님을 외면하려는 바 직원 및 아무 생각없는 조식부페의 서빙 등등
Stayed 1 night in Aug 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

くつろげるホテル

西湖は少し離れていますが、散歩ならちょうどいい距離でした。建物はゆったりとしたつくりでくつろげました。スタッフは皆親切なのですが、英語があまり通じない点残念でした。
Stayed 1 night in May 2017
Verified

10/10 Excellent

Fee Man Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and value for money. Within working distance to the West lake.