Ratings based on 71 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 18, 2023 on Expedia
by A traveller
Posted Jun. 30, 2020 on Hotels
Nice clean room in quiet location on lake.
by A traveller
Would definitely stay again
Posted Sep. 20, 2018 on HotelsStayed here for a few days whilst at a tradeshow for work. We were lucky we had nice weather and the hotel ground were beautiful. I sent some items to be delivered to the hotel which were already in my room on arrival! Good service and comfortable rooms. Would definitely stay again
by A traveller
Posted Jun. 12, 2018 on Hotels
by A traveller from UK
Feeling unwelcome bad for buss in service industry
Posted Jun. 28, 2016 on Expedia
Pros: Location, receptionists.
Cons: Change of management or ownership?
NOTE - the negative review on staff does not refer to reception staff, who were lovely.
Lovely place next to a lake, but watch out for aggressive mosquito bites.
The premises and room were nice, both receptionists were nice and friendly, but the German gentleman who appeared to be in charge did not demonstrate suitable understanding of the fact that in the hotel industry, you don't just offer a product (bed and breakfast) but also a layer of service layer on top.
Examples of where he failed on the service front included not helping with information on where to get a coffee after breakfast time, hesitancy of providing a cot for a toddler (sic "it needs to be made" = I will only bother if you insist, which we didnt)), disapproval looks when checking out too close to checkout time "have you forgotten something?" and more interestingly, choosing to use the leave blowing machine next to our car, and in our car's direction, as we were packing up to go with a toddler on board (I had to ask my husband to stop the on boarding process and close the doors to stop the dust blowing into the car. If you want your customers to leave quickly, you just blow them away!)
So, back to product versus service, if you work in the service industry and you don't intrinsically care for your fellow humans, you could at least think of repeated business, word of mouth, or preventing constructive Expedia online reviews, like this one.
by A traveller
Posted Jan. 21, 2024 on Expedia
Das Hotel am Springhorstsee hat einen gemütlichen Charakter, es ist sauber und das Personal ist freundliche und zuvorkommend. In direkter nähe befindet sich ein see mit Terrasse und Steg welcher zum verweilen einlädt.
by A traveller
Bästa i Tyskland hittills!
Posted Jan. 7, 2024 on HotelsBra hotell som tog emot oss och vår schnauzer.En fantastisk restaurang som låg strax bredvid. Ett ställe att rekommendera vid genomresa , eller som vi kan tänka oss , att stanna lite längre sommartid!
by A traveller
Posted Dec. 16, 2023 on Hotels
by A traveller
Posted Dec. 14, 2023 on Hotels
by A traveller
Posted Oct. 2, 2023 on Hotels
