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Grand Cititel Hanoi Hotel & Spa

4.0 star property
4-star spa hotel near Hoan Kiem Lake

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Photo gallery for Grand Cititel Hanoi Hotel & Spa

Luxury Room
Breakfast, lunch and dinner served
Superior Double Room
Reception
Building design

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Air conditioning
  • Business services

Explore the area

View in a map
13B Tong Dan, Hoan Kiem District, Hanoi
  • Place, Hanoi Opera House
    ‪3 min walk‬
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪13 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.4 out of 10
Exceptional
(8 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

7.6 out of 10
Good
(5 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite City View Room

Suite City View Room

Suite City View Room

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Grand Deluxe Room

Grand Deluxe Room | City view

Grand Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Twin Room

Suite Twin Room

Suite Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Grand Deluxe Room

Grand Deluxe Room | Street view

Grand Deluxe Room

  • Sleeps 2
  • 2 Large Twin Beds

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Luxury Room

Luxury Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Bathroom

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite City View Room

Premium bedding, pillowtop beds, in-room safe, desk

Suite City View Room

  • Sleeps 2

View all photos for Suite Twin Room

Premium bedding, pillowtop beds, in-room safe, desk

Suite Twin Room

  • Sleeps 2

View all photos for Grand Deluxe Twin Room

Premium bedding, pillowtop beds, in-room safe, desk

Grand Deluxe Twin Room

  • Sleeps 2

Studio Luxury Suite

  • Sleeps 3

View all photos for Grand Deluxe Double Room

Premium bedding, pillowtop beds, in-room safe, desk

Grand Deluxe Double Room

  • Sleeps 2

View all photos for Superior Double Room

Premium bedding, pillowtop beds, in-room safe, desk

Superior Double Room

  • Sleeps 2

View all photos for Deluxe Double Room

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Double Room

  • Sleeps 2

About the area

Hanoi

Central Hanoi getaway .Within a 10-minute walk of this Old Quarter hotel, you'll find Hanoi Opera House and Hoan Kiem Lake. Ly Thai To Park and Vietnam Revolution Museum are also within half a mile (1 km).

What's nearby

  • Hanoi Opera House - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 5 min walk - 0.5 km
  • Thang Long Water Puppet Theatre - 10 min walk - 0.9 km
  • Hanoi Old Town Night Market - 13 min walk - 1.2 km
  • St. Joseph's Cathedral of Hanoi - 15 min walk - 1.3 km

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪Circle K Trần Quang Khải - ‬1 min walk
  • ‪Nom - 3 Ngô Quyền - ‬3 min walk
  • ‪Backstage - ‬3 min walk
  • ‪The Hudson Rooms - ‬3 min walk
  • ‪Café Yến - ‬3 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

4-star spa hotel near Hoan Kiem Lake
Grand Cititel Hanoi Hotel & Spa offers its guests a full-service spa and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 538 square feet (50 square meters) and includes a conference center. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Grand Cititel Hanoi Hotel & Spa. An area shuttle within 30 kilometers and an airport shuttle (available 24 hours) are available for a fee.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

  • 98 guestrooms or units
  • Meeting rooms
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Dining venue
Grand Cititel Hanoi Hotel & Spa offers 98 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with hydromassage showerheads, slippers, designer toiletries, and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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4.9 out of 5, Exceptional, 1,002 reviews
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Property amenities

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 30 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator (39 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 43-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Cititel Hanoi Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 700000.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 700000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 294 out of 369 reviews
Rating 8 - Good. 51 out of 369 reviews
Rating 6 - Okay. 17 out of 369 reviews
Rating 4 - Poor. 2 out of 369 reviews
Rating 2 - Terrible. 5 out of 369 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

ILYA, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel will outstanding buffet breakfast. Close to all the attractions, yet pretty quiet once you are inside.
Stayed 3 nights in Oct 2025

10/10 Excellent

Satoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the heart of Hanoi! The location is great and makes it easy to get anywhere. The room is nice and comfortable with everything you need, and the young staff are very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Tu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Oct 2025

10/10 Excellent

Sinead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, quiet rooms
Stayed 1 night in Oct 2025

10/10 Excellent

Sinead

Stayed 3 nights in Oct 2025

10/10 Excellent

Daniel Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no words to describe the staff professionalism, attitude and amazing service!! Indeed it exceeded by far our expectations. Special thanks to Lisa at the front desk, Quan Dinh the tour specialist and a friendly hug to Leu which served us amazing Negronis at the rooftop bar!
Stayed 5 nights in Sep 2025

10/10 Excellent

Huan, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value. Room is clean and efficient. Staff are friendly and helpful.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ronald, Baltimore

Stayed 1 night in Aug 2025

10/10 Excellent

geoff

Stayed 1 night in Aug 2025

10/10 Excellent

Nadimul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In New York, this would be 1-2k/night. Beautiful hotel, great rooftop, awesome staff, decent buffet.
Stayed 1 night in Jun 2025

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Sergio

Stayed 2 nights in Aug 2025

10/10 Excellent

Giselle

Stayed 1 night in Aug 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, lovely staff, great location. I was upgraded upon arrival, room was spacious and bathroom very modern. I slept so well! Gym on rooftop was small, but had everything you need. Breakfast was amazing! Large selection of dishes including usual breakfast items as well as more brunchy options like grilled chicken, noodle soups, stir fried veg, salads, and fruit. Staff were all so kind and lovely. Great location, walkable distance to all cool things around Old Quarter. 10/10 would recommend!
Stayed 2 nights in Aug 2025

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay Mr Thomas was excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Stayed 1 night in Jun 2025

10/10 Excellent

Tanner

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice and quaint with an amazing breakfast and great staff!
Stayed 1 night in Jun 2025

10/10 Excellent

Stephen

Stayed 7 nights in Jun 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Because it is away from the street a little, its very quiet. You dont have to worry about traffic outside waking you up.
Stayed 1 night in Jun 2025

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff & comfortable rooms.
Stayed 1 night in Jun 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and walkable to a lot of things within the city! However the walls are pretty thin. Luckily everyone was quiet during sleeping hours but it was early morning that got to us. Our neighbor was a heavy sleepy and wouldn’t turn off their alarm for 15 minutes and we could hear it through the wall. Also could hear the staff in the hallway early mornings as well. Other than that good place to stay.
Stayed 1 night in May 2025

10/10 Excellent

Eric Kiam Cheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel to stay

Please note that you have to walk an alley into the hotel lobby. Great location and not so quiet room as we can learn people talking outside.
Stayed 4 nights in May 2025

8/10 Good

MARIJATI

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location. Satisfiying breakfast. But inflexible checkin and checkout time.
Stayed 1 night in May 2025

6/10 Okay

MARIJATI

It provides good breakfast. It is strict with checkin time.
Stayed 1 night in May 2025