Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,5 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 mars 2019 sur Hotels
酒店服务不错，就是周边环境不太好
Commentaires de Gestion de l’hôtel
22 mars 2019 par Crystal , Gestion de l’hôtel
尊敬的客人，您好。感谢您入住哈尔滨香坊永泰喜来登酒店。酒店位于哈尔滨市香坊区，毗邻永泰购物中心，泰莱时代影城以及东北三省屈指可数的室内游乐场 — 永泰世界。酒店交通便利，开车前来入住酒店的客人可以免费停车，住店客人还可以享受餐饮优惠。哈尔滨香坊永泰喜来登酒店致力于不断提高每一个细节来为宾客提供更加周到的入住体验。我们期待您的下次光临。祝好！酒店总经理李晓辉
par un voyageur
Delist this hotel to save Hotels.com 's reputation
Publié le 27 déc. 2018 sur Hotels1. This hotel is "far away" from downtown Harbin. 2. Don't trust the map. When it gets traffic jam, you will need 1 and half hours to get to the airport. 3. I share with others in that the biggest complaint is a lack of the staff's profesisonalism and tardiness. Checkin takes 15 minutes. Checkout takes 20 minutes. 4. Once checked in, the locker was locked. You need a staff (which took another 15 minutes) to open it for you. 5. Some leftover food from the previous night was served in the breakfast. 6. This hotel is mainly for airline staff for group discounts and group tours for cheap discounts. Nothing to see around. It's in the middle of nowhere. And when you have an unprofessional staff, it will sure to ruin your holiday/business. Don't tell me I didn't warn you.
Commentaires de Gestion de l’hôtel
3 janv. 2019 par Crystal, Gestion de l’hôtel
Dear guest
Thank you for sharing your experience at the Sheraton Harbin Xiangfang Hotel .We sincerely apologize for the inconvenience and will definitely rectify the issues that were being brought up.!We will give feedback to relevant departments about the problems you have provided
We hope this would not deter you from choosing our hotel again in the future. We look forward to welcoming you back to our hotel again. Thank you!
Sincerely,
par un voyageur de 화성
하얼빈 외곽의 호텔
Publié le 16 août 2018 sur Expedia
Pour : 모든 면에서 가격대비 훌륭하다.
딤섬뷔페 디너뷔페도 가격이 합리적이며 좋다.
추천한다.
Contre : 영어 통하는 직원을 2명 밖에 보지 못했다.
그외에는 직원들은 매우 친절했다.
영어가 잘 통하지 않는 것이 문제,
딤섬 뷔페는 훌륭했는데 메뉴판에도 영어가 없어서
음식을 고르는데 힘들었다.
Emplacement : 외곽이라 주변에 아무것도 없다고 생각하면 된다.
5성급임을 생각하면 세세한 부분이 미흡한 부분이 있지만,
대체적으로 만족스럽다. 가격대비.
하얼빈 외곽이라 시내와 멀지만,
안 막히는 시간대를 선택하면
하얼빈 역 기준 30분 거리, 택시요금 35위엔 정도
국제공항까지는 50분 거리, 택시요금 150, 통행료를 포함하면 180
Commentaires de Gestion de l’hôtel
18 sept. 2018 par Jonas Sun, Gestion de l’hôtel
Dear guest, thank you for choosing Harbin Sheraton Xiangfang hotel to share your stay experience,I'm sorry I didn't bring you the perfect check-in experience.We will increase staff training, pay attention to service details, avoid such incidents happen again.Please accept our sincere apologies. We look forward to your next visit.
par un voyageur
よいホテルでした
Publié le 3 mai 2018 sur Hotelsお部屋が暑かったです。
Commentaires de Gestion de l’hôtel
10 mai 2018 par Jonas Sun, Gestion de l’hôtel
Dear guest,
Glad to hear you regarding your stay at Sheraton Harbin Xiangfang Hotel! We are delighted to know that our decoration and high-quality service make your stay comfortable and efficient. As well, winter hot pot in Feast is seasonal signature dinner in hotel right now, welcome back to us and feel the passion of Harbin again.
Have a wonderful stay!
Sincerely,
Jonas Sun
Online Sales Executive.
par un voyageur
Publié le 21 janv. 2018 sur Expedia
hotel location is not good, not convenience, poor traffic
Commentaires de Gestion de l’hôtel
27 nov. 2018 par Online Sales Executive , Gestion de l’hôtel
Dear guest：
Thanks for taking your time to share your feedbacks regarding your stay at Sheraton Harbin Xiangfang Hotel.
We are glad to know our high-qualified service and multi-style breakfast make your stay more memorable. It would be always Sheraton!
Thank you again, we look forward to welcome you back in the future. Thank you!
Sincerely.
par un voyageur de 日本、神戸
空港からも町中からも遠い高級ホテル
Publié le 14 janv. 2018 sur Expedia朝食が素晴らしいとても良いホテルでした。しかし町中の中央街路、太陽島そして世界氷大会の会場からもとても遠い。また空港からもとおても遠いので哈爾浜への旅行の際にはおすすめではありません。
Commentaires de Gestion de l’hôtel
17 janv. 2018 par Online Sales Executive, Gestion de l’hôtel
Dear guest：
Thanks for taking your time to share your feedbacks regarding your stay at Sheraton Harbin Xiangfang Hotel.
We are glad to know our high-qualified service and multi-style breakfast make your stay more memorable. It would be always Sheraton!
Thank you again, we look forward to welcome you back in the future. Thank you!
Sincerely.
par un voyageur
Publié le 27 déc. 2017 sur Expedia
Far away from the city.My bf got stomach flu from the breakfast buffet.We had to go to the hospital during night.
The cleaner was very good.Big family room.
Overall it's more like a 3 star hotel
Commentaires de Gestion de l’hôtel
16 janv. 2018 par Online Sales Executive, Gestion de l’hôtel
Thank you for staying with Sheraton Hotel in Harbin . I apologize for all the inconveniences you have experienced during the stay. Thank you for bringing it to our attention. Please be rest assured that we have looked into the matters and actions have been taken to improve on those aspects. We would like to welcome you back in future to see our improvement. Should you need any further assistance with bookings or anything else, please feel free to contact us at any time. We will try very best to accommodate.
par un voyageur
Publié le 21 oct. 2017 sur Hotels
Commentaires de Gestion de l’hôtel
28 nov. 2017
敬的客人您好，首先向您表示诚挚的感谢，感谢您选择哈尔滨香坊永泰喜来登酒店并分享您的入住感受。很开心，我们的服务和产品一直以来都得到了您的认可和肯定，正是您每一次的宝贵评价和持续的鼓励支持，让我们更有动力将我们的工作做得更好更贴心。 我们将继续努力，更加精益求精，力求让每一位客人都拥有最好的入住体验。哈尔滨香坊永泰喜来登酒店全体员工感谢您的支持和鼓励。
par Fan
Publié le 20 mai 2017 sur Hotels
It was for my parents wedding anniversary. Hotel staff put them in a very nice room. Thank you very much for the great experience.
par GERALD
Good and clean, but front desk needs more training
Publié le 1 mai 2017 sur HotelsEven though I had already made full payments for the hotel stay via Hotels.com, the staff at the front desk argued with me and said otherwise. Not wanting any trouble overseas and in a rush for my flight, I let them double charge me. Have written in for a refund but have not gotten any response yet.
