2/10 Terrible
Angel
Aug 19, 2025
Disliked: Staff & service, amenities, property conditions & facilities
Booked this place using my Expedia account for my elderly father who was driving alone from Toronto to Florida and stopped to rest after 12 hours of driving. The policy is a to charge a credit card 100 which is refunded at a later date. My father did not want to do this and I offered to use my card which was refused stating the card had to be in the name of the person in the room. After a back and forth dispute, my father offered cash which he had to leave and get from an ATM. When giving the cash he took a short video of the transaction as proof and the staff member called the police for being filmed. The cops came and informed the staff that it was not against the law. The staff then "upgraded" my father's room supposedly in good faith to a king bed room. The next morning the lights did not work and the water was cold. They sent a maintenance person to the room and told me father to run the water for 10 minutes to get hot water. When my father attempted to sit the water off the valve did not work and he could not stop the faucet. Needless to say he could not shower and left. I requested a refund which was refused. Thankfully, my father took several videos which I will be sharing in social media letting others know about this experience.
Angel
Stayed 1 night in Aug 2025