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Best Western Hartford Hotel & Suites

2.5 star property
Hotel near Connecticut Convention Center in Hartford

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Photo gallery for Best Western Hartford Hotel & Suites

Exterior
Reception
Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
Lobby lounge
BBQ/picnic area

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View in a map
185 Brainard Rd, Hartford, CT, 06114
  • Place, Connecticut Convention Center
    ‪3 min drive‬
  • Place, Trinity College
    ‪4 min drive‬
  • Place, XL Center
    ‪4 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(12 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(28 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

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Exterior

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About the area

Hartford

South Meadows stay.Your stay at this South Meadows hotel places you within 3 miles (5 km) of Colt Park and Webster Theater. Wethersfield Cove Park and Trinity College are also within 3 miles (5 km).

What's nearby

  • Connecticut Convention Center - 3 min drive - 3.9 km
  • Trinity College - 4 min drive - 3.2 km
  • Bushnell Center for the Performing Arts - 4 min drive - 4.6 km
  • XL Center - 4 min drive - 4.9 km
  • Xfinity Theatre - 5 min drive - 6.0 km

Getting around

  • Hartford Union Station - 9 min drive
  • Bradley Intl. Airport (BDL) - 19 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Wendy's - ‬14 min walk
  • ‪Dunkin' - ‬4 min walk
  • ‪Adriatic Restaurant - ‬3 min drive
  • ‪Burger King - ‬14 min walk

About this property

Best Western Hartford Hotel & Suites

Hotel near Connecticut Convention Center in Hartford
Best Western Hartford Hotel & Suites offers its guests a fitness center and a seasonal outdoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 920 square feet (85 square meters) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at Best Western Hartford Hotel & Suites. Free self parking is available.

Smoking is allowed in designated areas at this Hartford hotel.

  • 1 building
  • 129 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 920 sq ft of conference space
  • 85 sq m of conference space
  • Built in 2003
  • Buffet breakfast (free)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
Best Western Hartford Hotel & Suites offers 129 accommodations with safes and coffee/tea makers. Accommodations are furnished with king sofa beds and day beds. Pillowtop beds feature premium bedding. 42-inch LED televisions come with premium cable channels and first-run movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Hartford hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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The Capitol Hotel

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Air conditioning
3.8 out of 5, Good, 1,000 reviews
The price is CA $129
CA $148 total
includes taxes & fees
Oct 5 - Oct 6
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (35 inches high)
  • Lever door handles
  • Portable hoist available
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch LED TV with premium cable channels
  • First-run movies

Bedroom

  • Blackout drapes
  • Day bed
  • Free crib
  • Hypo-allergenic bedding
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to May 24:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Holiday Inn Express Convention Center Hotel Hartford Area
Holiday Inn Express Hartford Convention Center Area
Best Western Hartford Hotel
Best Western Hartford
Holiday Inn Hartford
Holiday Inn Express Hotel Hartford
Hartford & Suites Hartford
Best Western Hartford Hotel & Suites Hotel
Best Western Hartford Hotel & Suites Hartford
Best Western Hartford Hotel & Suites Hotel Hartford

Reviews

Best Western Hartford Hotel & Suites Reviews

7.6

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 424 out of 1003 reviews
Rating 8 - Good. 226 out of 1003 reviews
Rating 6 - Okay. 160 out of 1003 reviews
Rating 4 - Poor. 98 out of 1003 reviews
Rating 2 - Terrible. 95 out of 1003 reviews

Reviews

6/10 Okay

Kyle

Liked: Property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Douglas

Stayed 1 night in Jun 2025

8/10 Good

JEREMY

Stayed 1 night in Jun 2025

6/10 Okay

John

Stayed 1 night in Jun 2025

8/10 Good

Shakeya

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for an overnight, slightly dated rooms but nothing noteworthy
Stayed 1 night in Jun 2025

4/10 Poor

Jonathan A

Disliked: Cleanliness, property conditions & facilities
This was an interesting stay for a family of 4, with two kids under 10. The property could use a significant refresh. The rooms were quiet but musty. Several outlets werent working, and the bathroom lights had some sort of eco bulbs in them that flashed every time they turned on. Suite
Stayed 1 night in Jun 2025

10/10 Excellent

Erika

Stayed 1 night in Jun 2025

6/10 Okay

Naima

Liked: Staff & service
Random stay after a flight diversion. It was fine. Surprisingly nice shampoo/lotion
Stayed 1 night in Jun 2025

2/10 Terrible

Christina

Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Stayed 1 night in Jun 2025

10/10 Excellent

PAUL, ROCHESTER

Stayed 7 nights in Jun 2025

2/10 Terrible

Wei, McLean

Travelled with group
In the afternoon of the 2nd day of our stay, we came back from a competition and found out there is no hot water in our room. I called the front desk and was told the boiler just broke and there might not be hot water until the next day or even two days later. I asked how I could take a shower. They told me they didn't know. I asked if the showers by the pool worked and they again they told me they didn't know but didn't offer to find out. They did not offer my any solutions. So I went downstairs to check the shower by the pool and it had not hot water either. So I went to the front desk to ask if other rooms had hot water. They said they didn't know and would not find out. I asked why. They said because if they let me use another room with hot water, it would be considered dirty and they would not allow that. So I asked what the solution would be. The staff member again said they didn't know. One of them said it was beyond his "jurisdiction" to give me a discount. I said I had not got that far yet. I just needed to take a shower. "I am your guest. Is it too much to ask for a shower?" I found the staff member more interested in talking back to me than finding a solution, which is disappointing. Eventually I called a teammate who told me their room had hot water. So there were rooms with hot water and this was not an unsolvable problem. This really made me feel this hotel's staff failed at solving guest problems intentionally. Hence I would give 0 star if I could.
Stayed 2 nights in Jun 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was pretty clean but pool was cloudy.
Stayed 1 night in Jun 2025

2/10 Terrible

Samantha

Stayed 1 night in Jun 2025

8/10 Good

Lezette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jun 2025

6/10 Okay

Jennifer

Travelled with group
Liked: Room comfort
The bathroom could use a make over, no exhaust fan floor was soaked and extremely slippery! Also found dental picks on the floor. Room smelled like mildew
Stayed 1 night in Jun 2025

2/10 Terrible

AnnMarie

Business traveller
Disliked: Cleanliness, property conditions & facilities
It sucks
The floor is tilted by an inch and a half, the toilet tilts and is a hazard for children and elder
Measure the tilt here
Stayed 1 night in Jun 2025

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac in the room and bed was acceptable comfort wise
Stayed 3 nights in Jun 2025

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in May 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accessible and clean.
Stayed 1 night in May 2025

8/10 Good

Elizabeth

Stayed 3 nights in Jun 2025

6/10 Okay

Nelly

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Anthony David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel quiet, clean and nice rooms
Stayed 3 nights in Jun 2025

2/10 Terrible

Makayla

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When I originally checked in the individual that checked me in was super nice and attentive after me and my husband got into her room my husband went to the bathroom and saw hair all up and down the walls that was not mine or his I immediately went to the front desk And requested a new room which was fine but the the hotel elevator sub flooring is clearly damaged and it’s sagging
Stayed 1 night in Jun 2025