This was easily the WORST hotel/suite I've stayed at in a long time, and I've stayed at several TownePlace Suites in various locations across country because of their usual good quality. Not this one! The condition of the hotel is AWFUL, and is in bad need of maintenance and repairs, including damage to walls throughout the hotel, elevators, room doors, etc. Upon check-in/room assignment, I was in need of a luggage cart as I had a large amount of luggage. There were none available (out of 2), and the clerk had no idea where they were or how long they had been goen, so I asked for a ground floor room (none available). After lugging my stuff in multiple trips upstairs which took forever (1 elevator broken), I settled in and realized that the heater was not working; also noticed that the door bolt didn't work. I notified clerk and was reassigned a room two doors down. Heater worked but dead bolt didn't work there either! I settled in, after moving luggage; then started hearing loud commotion from out in hall. Went out to hall and heard banging/scratching and animal whimpering next door! IT went on for over a half hour, and I called clerk who said she was trying to track down the guest but wasn't having any luck. Noise eventually stopped but the next morning I noticed that there was all kinds of debris at the foot of the door. The dog really tore it up! This place had high reviews on hotels.com but I have no idea why! Don't stay here!!!