NO ELEVATOR! There was freezing rain that caused the road home to be closed. I booked a room using Expedia and when I arrived requested a ground floor room. Was told that even though there were rooms available I had to take an upstairs room at the very end of the hall because that was what I get for not booking directly with the motel. We had several bags and my wife and I are seniors with some physical restrictions. Besides the desk clerk there were two younger male employees that ignored us as we made multiple trips to our room. The desk clerk said that if I hadn’t used Expedia she would be able to work with me but I was just out of luck. I felt like I was scolded and punished for not booking directly with her. The parking lot was less than half full. Definitely will never stay here again and DO NOT RECOMMEND this motel to anyone!