Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 mars 2024 sur Hotels
par un voyageur
Beautiful property and stay--but keep politics out
Publié le 18 mars 2024 sur HotelsGorgeous property with genuinely lovely staff. The on-site naturalist Chamu was particularly fantastic.
I wanted to address two things that I believe could genuinely help the property improve.
1. Staff seems mainly hired from local community, which is lovely. We found everyone to have the absolute right attitude and approach to service. However, more training is required. None of the staff knew what an iced latte was or how to make any iced coffee drink without adding a ton of sugar. Several Western requirements for food also not catered to or understood. Also, we heard the head chef greet the kitchen staff with a loud, "Jai Shree Ram". Several staff were not Hindu and also, as guests, this felt incredibly unprofessional and problematic. It made us deeply uncomfortable and was likely uncomfortable (to put it mildly) for any non-Hindu staff. This is the absolute most BASIC requirement for staff to show up as professionals and leave political and religious affiliations to the personal domain. This fact alone would be a reason for us not to come stay again.
2. Eco-friendliness--we loved the glass jugs of water in our room instead of plastic bottles. Many resorts are also doing away with individually-packaged bath products. This would be a great win for Serai. Also, to require guests to carry their own water bottles on safaris, instead of providing plastic bottles.
par un voyageur
Publié le 15 déc. 2023 sur Expedia
Such a wonderful safari resort for families. We stayed two nights and it was wonderful. Very clean and attentive staff. Food options were great and our child with a wheat allergy had plenty of options. My wife enjoyed the spa and the kids enjoyed the play area. We will definitely be back again and only stay at Serai.
par un voyageur
Publié le 15 août 2023 sur Expedia
Staff, ambience, view!!
par un voyageur
Publié le 6 juill. 2023 sur Expedia
This is our 2nd time at Serai Kabini. The service is as good as ever! Special mention to Mr Chamraj, a naturalist who works at Serai! Our main intention of visiting Kabini is to spot the big cats! Although we did not spot the Tiger we did see the leopard on our last day with Mr Chamraj leading us. Pls ask for him always… he is our lucky charm 😃
Such warm hospitality by everyone else too! The bf buffet spread is quite good. Hot dosas n eggs being served. A nice touch was the free cycles provided to ride from reception to the rooms.
The only issue we had was the AC in our room was not working. We buzzed the reception and someone came to service it a couple of times but it was still not working. Hope they fix it soon.
par un voyageur
Publié le 19 févr. 2023 sur Expedia
For a safari lodge it’s ok
par un voyageur
Publié le 7 août 2022 sur Expedia
Terrible Location - I booked the hotel thinking its a wildlife resort, after looking at the pictures and description on hotels website... but this is a hotel located near the river the Jungle is far from the hotel location
Rooms - Hotel rooms are very very small and does not offer amenities or any specific service when compared to the high price they charged for the room, its a very very average budget category property charging rates of a luxury hotel or a 5 star, just exploit the customers as there are not many options in this location. Very very bad product does not deserve the price they charge
Rules at the hotel - BF, Lunch timings are 2 hours each, pre and post these timings as per the staff only Sandwiches or pizza will be served and since the hotel is in a remote location you will not have any other option to eat
Food Quality - They charged price of a 5 star resort approx Rs. 1000 for a pizza and served a Pizza made on Pizza Base bought from a cheap local grocery store, cheap processed cheese and tomato ketchup - even a road side stall will do a better quality product as compared to their food
Staff - The Sales Head of The Serai Group is very very rude and ill mannered person, we made a request and he started shouting on my wife
Book only if you have money to waste
par un voyageur
Publié le 30 janv. 2022 sur Expedia
Amazing property amidst nature. The staff are very helpful and friendly. Special call-out to the Property Manager Salim and also Lohit from the restaurant
Commentaires de Gestion de l’hôtel
9 févr. 2022 par Srikant. K, Gestion de l’hôtel
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.” “We are incredibly grateful that you took the time out to leave us a 5-Star review.” "Thank you so much for this 5-star review.
par un voyageur
Publié le 28 déc. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
9 févr. 2022 par Srikant. K, Gestion de l’hôtel
Dear Ms. Madhuri,
Thank you so much for your 10 out of 10 review! We will share this with the store team to let them know to keep up the amazing work.” “We are incredibly grateful that you took the time out to leave us a 10 out of 10 review.” "Thank you so much for this 10 out of 10" review.
par un voyageur
Publié le 5 avr. 2021 sur Hotels
This was our first break after lockdown and we couldnt have chosen a better place. We felt comforted and safe at the same time. Will go back soon.
Commentaires de Gestion de l’hôtel
5 avr. 2021 par Srikant. K, Gestion de l’hôtel
Thanks you for your most valuable feedback and we welcome you on next vacation.
