Ratings based on 730 Guest Reviews

Hear it directly from our travellers
3.6 out of 5
95% of guests recommend
3.5 Room cleanliness
3.2 Service & staff
3.5 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
3 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 25, 2023 on Hotels
5 out of 5
by A traveller from Burnaby

Posted Sep. 12, 2022 on Expedia
Great location - close to everything. We just had a bit of trouble with check-in because I didn't have wi-fi. Otherwise, it's a good deal for the price.
3 out of 5
by A traveller

Good location, pity self check in didn't work

Posted Sep. 11, 2022 on Hotels
Self check in number did not work and only managed to get through front door because a staff member let us in but the code didn't work for room. Had to add credit to my phone to call hotel for a new code. Room was OK and location was good
4 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 31, 2022 on Hotels
2 out of 5
by A traveller

Posted Jun. 16, 2022 on Hotels
Comment from Hotel Management
Jun. 22, 2022 by Ebba, Hotel Management
Vi beklagar att ni inte var helt nöjda med er vistelse hos oss. Ni får gärna mejla till oss så vi för att få kompensation, önskar er en trevlig dag! Med vänliga hälsningar H5 Hotel
2 out of 5
by A traveller

Basic and not great

Posted Jun. 10, 2022 on Hotels
The hotel is very basic. There is no concierge and so anyone can walk in and out of the building if they follow someone in. The work/dining area and the kitchen was not cleaned regularly and felt dirty. The rooms are cold and heating is not efficient. Limited services so if you run out of toilet tissue or towels or dirty sheets it takes a while to get them.
Comment from Hotel Management
Jun. 22, 2022 by Ebba, Hotel Management
We're really sorry that you weren't happy with your stay. We've 24/7 service by phone and people that can come down to the hotel if needed but sometimes it takes awhile for them to get there. The kitchen and dining room should be cleaned everyday so I'll talk with the staff about it. We want to offer you compensation and if you're interested in this please email us! With best regards H5 Hotel
5 out of 5
by A traveller

Posted May 29, 2022 on Hotels
Comment from Hotel Management
Jun. 7, 2022 by Ebba, H5 Hotel, Hotel Management
Tack för er feedback vi uppskattar det! Vi strävar efter att bli bättre så ni får gärna maila till oss vad vi kan förbättra, vi önskar er en trevlig dag! Med vänliga hälsningar H5 Hotel
4 out of 5
by A traveller

Good place to sleep

Posted Feb. 4, 2022 on Hotels
Was a decent hotel with nice rooms... but it felt more like a hostel. The house felt a bit run down... and there is a nightclub quite close... but we didn't notice it on our stay. So in general, it was a good stay if you only want to sleep.
Comment from Hotel Management
Feb. 4, 2022 by sam, Hotel Management
Hello, Thank you for your feedback. Glad to know that you liked it. Wish you a great night!
5 out of 5
by A traveller

Posted Dec. 5, 2021 on Hotels
Comment from Hotel Management
Dec. 6, 2021 by Sam, Hotel Management
Tack så mycket. Ni är så välkomna igen. Önskar er en trevlig dag!
4 out of 5
by A traveller

Posted Oct. 1, 2021 on Hotels
Comment from Hotel Management
Oct. 2, 2021 by Sam, Hotel Management
Hej, Tack så mycket för er feedback.
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