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The Watermill Hotel, Sure Hotel Collection by Best Western

3.0 star property
3-star guestrooms with free WiFi

Choose dates to view prices

Photo gallery for The Watermill Hotel, Sure Hotel Collection by Best Western

Daily buffet breakfast (GBP 12.95 per person)
Reception
Property grounds
Superior Room, 1 King Bed, Non Smoking
Porch

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi
  • Business services

Explore the area

View in a map
London Road, Bourne End, Hemel Hempstead, England, HP1 2RJ
  • Place, Boxmoor Golf Club
    ‪3 min drive‬
  • Place, Delta Force Paintball Hemel Hempstead
    ‪4 min drive‬
  • Place, Warner Bros. Studio Tour London
    ‪10 min drive‬
  • Airport, London (LTN-Luton)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(11 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

About the area

Hemel Hempstead

Near the airport.Within 3 miles (5 km) of this Hemel Hempstead hotel, you'll find Delta Force Paintball Hemel Hempstead and Boxmoor Golf Club. Rex Cinema and Gadebridge Park are also within 3 miles (5 km).

What's nearby

  • Boxmoor Golf Club - 3 min drive - 3.6 km
  • Delta Force Paintball Hemel Hempstead - 4 min drive - 2.4 km
  • The Snow Centre - 6 min drive - 5.6 km
  • Warner Bros. Studio Tour London - 10 min drive - 13.7 km
  • Wembley Stadium - 36 min drive - 42.3 km

Getting around

  • Hemel Hempstead Station - 3 min drive
  • Chesham Underground Station - 10 min drive
  • Luton Airport (LTN) - 33 min drive

Restaurants

  • ‪The Fishery Inn - ‬3 min drive
  • ‪The Bell Inn - ‬6 min drive
  • ‪McDonald's - ‬13 min walk
  • ‪Sunrise Cafe - ‬5 min drive
  • ‪The Mallard (Harvester) - ‬3 min drive

About this property

The Watermill Hotel, Sure Hotel Collection by Best Western

3-star guestrooms with free WiFi
WiFi is free in public spaces. Business amenities include a business center and 7 meeting rooms. A terrace, barbecue grills, and a garden are also featured at the business-friendly The Watermill Hotel, Sure Hotel Collection by Best Western. Free self parking is available.

This 3-star Hemel Hempstead hotel is smoke free.

  • 71 guestrooms or units
  • 2 levels
  • 4 buildings
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • No smoking on site
The Watermill Hotel, Sure Hotel Collection by Best Western offers 71 accommodations with complimentary bottled water and hair dryers. This Hemel Hempstead hotel provides complimentary wireless Internet access.

Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and portable fans. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Exterior
Boxmoor Lodge
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
4.4 out of 5, Excellent, 714 reviews
The price is CA $118
CA $142 total
includes taxes & fees
Dec 28 - Dec 29
Boxmoor Lodge

Property amenities

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Travel crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 12.95 for adults and GBP 6.95 for children

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Assistive listening devices
  • Thin carpet in room
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 12.95 for adults and GBP 6.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Watermill
Best Western Watermill Hemel Hempstead
Best Western Watermill Hotel
Best Western Watermill Hotel Hemel Hempstead
Hotel Watermill
Watermill Best Western
Watermill Best Western Hotel
Watermill Hotel
Best Western Hemel Hempstead
Hemel Hempstead Best Western
Watermill Hotel Hemel Hempstead
Watermill Hemel Hempstead
The Watermill Hotel Sure Hotel Collection by Best Western
The Watermill Hotel, Sure Hotel Collection by Best Western Hotel

The Watermill Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 78 out of 355 reviews
Rating 8 - Good. 114 out of 355 reviews
Rating 6 - Okay. 87 out of 355 reviews
Rating 4 - Poor. 44 out of 355 reviews
Rating 2 - Terrible. 32 out of 355 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scary

We were having a great time until I felt a sharpe pain in the bed and when we investigated it we found a “needle” in the bedding which looked like a drug users needle so all in all we left in the middle of the night and have now had to have tests and wait for any results incase the needle was infected
Stayed 1 night in Sep 2025

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stream outside the room. Friendly welcome . Ground floor room easily accessible but could hear the noise from other rooms. Comfortable bed
Stayed 1 night in Sep 2025

6/10 Okay

Abi

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
plenty of carparking space. reception friendly and helpful. Hotel itself is dated and I said this to them at checkout. Can do with some revamping!
Stayed 1 night in Aug 2025

10/10 Excellent

Avril

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Catherine-Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2025

6/10 Okay

T

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

eliza

Travelled with group
It was ok, check-in was easy. Location is lovely, nice bar, room big and spacious. A bit dated, A bit noisy due to the road.. overall it was good... easy to get around abd a bice pub on the otherside of the road.
Stayed 2 nights in Aug 2025

10/10 Excellent

robert

Stayed 1 night in Aug 2025

8/10 Good

Rachael

Stayed 1 night in Jul 2025

6/10 Okay

Claire

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
A lovely welcome and staff helped with my bag to my room. The bed was so uncomfortable and so soft. Then the shower head had broken so I had to hold the shower head...then....water pressure was so low and then hardly any water! Not great at 6.15am and a day before work. Waiting to hear from the hotel
Stayed 1 night in Aug 2025

8/10 Good

melissa

Liked: Cleanliness, staff & service, room comfort

Good location, good price

Stayed here 1 night and chose due to location and price. Room spacious and clean, bed comfortable. Was able to open windows to allow cool breeze in
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit to berkhamsted

Nice staff clean modern room good breakfast, no problems
Stayed 1 night in Aug 2025

8/10 Good

Julia

Business traveller
My stay at the Wateemill was very pleasant and my room (I booked superior) was really lovely, comfortable and very quiet. Unfortunately, the outside of the building lets it down and my initial thought on arrival was that I’d made a bad mistake however it’s a great place to stay, and felt very safe. The pub over the road (The White Horse) offers a fab menu choice and has a great atmosphere. Plus guests from Watermill get 10% off! Alesha who was on reception was absolutely amazing and so very helpful, she really made every guest feel welcome. My only main complaint would be the pressure of the water in the shower… Would I stay again?? yes definitely.
Stayed 1 night in Jul 2025

6/10 Okay

Kazumi

Travelled with partner
Liked: Staff & service
Even we’ve checked in after 10:30 pm a lady in the reception was very nice and took us to the room. The room was quite old and basic but it was fine for sleep and having a shower.
Stayed 1 night in Jul 2025

4/10 Poor

Fida Hussain

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A disappointment

The hotel os very old and in desperate need of refurbishment and i am not sure if the value was appropriate for the level of service we received.
Stayed 2 nights in Jul 2025

8/10 Good

Paul Thfc

Travelled with partner
Liked: Staff & service, amenities
The water running under the hotel was lovely
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Not really worth the price paid.

The whole motel had a very damp musty smell about it probably due to the fact it was built over a river. The shower head was loose and dropped and we had to jury rig a method to keep it up whilst showering. Many of the power outlets didn't work.
Stayed 1 night in Jul 2025

6/10 Okay

Shilpa

Travelled with partner
Liked: Staff & service
Dated hotel. Needs a decent spruce up.
Stayed 1 night in Jul 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Watermill

Lovely stay, staff friendly and welcoming. Good knowledge of area and gave good advice on local walks. 10% off voucher given for pub across the road, which was excellent, and breakfast was lovely. Nothing too much trouble for staff and even had our case taken to our room (first time in a long time).
Stayed 2 nights in Jul 2025

6/10 Okay

Jonathon

Liked: Cleanliness, staff & service

Dated but does the job

Hotel quite dated , but get what you pay for but they were very friendly and helpful . When we was about to leave we did notice the bed leg was broken
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Very friendly . Arrived earlier than check in time but not a problem. 2 very friendly helpful staff, carried my bag to the room , informed about breakfast. Air conditioned room , perfectly clean
Stayed 1 night in Jun 2025