Ratings based on 207 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 29, 2024 on Expedia
Room and property was clean the staff was very professional.
Comment from Hotel Management
Feb. 1, 2024 by Manager, Hotel Management
Hello Brian,Thank you for your kind words about our clean rooms, well-maintained property, and professional staff. We take pride in providing a pleasant experience for our guests. We appreciate your feedback and hope to welcome you back in the future for another great stay.
by A traveller
Posted Jan. 8, 2024 on Hotels
The room was not cleaned prior to arrival. Had dirty towels in it and roaches on the floor. Tried to get a different room there wasn't one available had to find a different hotel to stay at. Although not sure I would want to stay there even if there was another room available
Comment from Hotel Management
Jan. 10, 2024 by Manager, Hotel Management
Dear Guest, We apologize for the inconvenience you experienced during your stay. We take cleanliness and pest control very seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure this doesn't happen in the future. We appreciate your feedback and hope you will consider staying with us again in the future.
by A traveller
Posted Jan. 7, 2024 on Expedia
Line was smelling dirty
Comment from Hotel Management
Jan. 10, 2024 by Manager, Hotel Management
Hello Guadalupe, We apologize for any inconvenience you may have experienced during your stay. Our housekeeping team works diligently to ensure a clean and fresh environment for our guests. Your feedback is valuable to us and will be shared with the team to address. Thank you for bringing this to our attention.
by A traveller
Posted Dec. 30, 2023 on Expedia
Comment from Hotel Management
Jan. 2, 2024 by Manager, Hotel Management
Hello Juan, We apologize for any inconvenience you experienced during your stay. We highly value guest satisfaction and would appreciate it if you could reach out to us directly to discuss any issues you encountered. We strive to provide the best service possible and would like the opportunity to make it right.
by A traveller
Posted Nov. 12, 2023 on Hotels
Comment from Hotel Management
Nov. 15, 2023 by Manager, Hotel Management
Hello John,Thank you for sharing your feedback with us. We appreciate your rating and are delighted to hear that you had a pleasant experience during your stay. Should you have any future questions or require further assistance, please do not hesitate to reach out to our management team. We look forward to welcoming you back in the future.
by A traveller
Posted Nov. 10, 2023 on Expedia
Room smells
Comment from Hotel Management
Nov. 11, 2023 by Manager, Hotel Management
Hello Sergio,We apologize for any inconvenience caused by the odor in your room. Our housekeeping team takes utmost care to maintain a clean and fresh environment for all our guests. We appreciate your feedback and will address this matter with our team to ensure it does not happen again. Thank you for bringing this to our attention.
by A traveller
Posted Nov. 3, 2023 on Expedia
Comment from Hotel Management
Nov. 7, 2023 by Manager, Hotel Management
Hello Harold,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad you had a overall pleasant experience. If there is anything we can do to improve for your next visit, please let us know. We hope to welcome you back soon.
by A traveller
Posted Oct. 28, 2023 on Expedia
Floor needs to be cleaned better
Comment from Hotel Management
Oct. 29, 2023 by Manager, Hotel Management
Hello Paul,Thank you for bringing this to our attention. We apologize for any inconvenience caused and will ensure that our housekeeping team pays extra attention to the cleanliness of the floors.
by A traveller
Posted Oct. 20, 2023 on Expedia
The price was great and the room was nice! We stayed for one night, but it was exactly what we needed.
Comment from Hotel Management
Oct. 22, 2023 by Manager, Hotel Management
Hello Ari,Thank you for choosing our hotel! We're glad to hear that you enjoyed your stay and that our affordable prices and comfortable rooms met your needs. We hope to welcome you back soon.
by A traveller
Posted Oct. 1, 2023 on Hotels
Comment from Hotel Management
Oct. 4, 2023 by Manager, Hotel Management
Hello Oscar,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
