Ratings based on 478 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 26, 2021 on Expedia
by A traveller
Posted Feb. 25, 2020 on Hotels
It was in a great area close to everything we needed but the restaurants advertised as on site weren’t open when we tried to get dinner
by A traveller
Posted Nov. 23, 2019 on Expedia
The room and floor was supposed to be no smoking but stunk of smoke and people where smoking on the floor. Staff not polite or interested and we didn’t feel welcomed not sure they like tourists. Room small and needs update
by A traveller
Convenient hotel
Posted Oct. 5, 2019 on HotelsHotel was ok for a couple of nights. A 7 min walk from the train station, and convenient for the tram lines. Shuttle bus was available for departure. Breakfast was good. Decor needs a bit of upgrading.
by A traveller
Posted Oct. 4, 2019 on Expedia
Hotel was tired and in need of a makeover Room was smokey even though it was meant to be a no smoking one
by A traveller
Recommended Hiroshima Hotel
Posted Sep. 24, 2019 on HotelsThis hotel is within 10 minutes walk from Hiroshima rail station.
Easy walking distance to shops, restaurants and tourist sites.
Generally a very clean hotel, super friendly staff.
Buffet breakfast was more like lunch, enough choice in food and drinks
Left luggage available.
by A traveller
Posted Sep. 16, 2019 on Hotels
We enjoyed our stay. I wished we had a map to get to our hotel. It will be very helpful if there were more English directions on their web site. I recommend this hotel and definitely be our first choice of hotels in Hiroshima. The breakfast buffet was delicious
and had a large selection of entrees.
by A traveller
I wouldn’t stay here again for free
Posted Sep. 9, 2019 on HotelsThis stay was really disappointing. The pictures didn’t line up well and compared to everywhere else we’ve been in Japan, the hotel staff was very rude. We asked to check out late because we got in to the hotel at midnight and they 100% said that was okay. Even though they do mention an extra charge for doing so, they said they would waive it. Then upon check out it was new staff who tried to charge us 50 dollars for checking out an hour late (which by the way their check out time is 10am...never seen that early of a check out before). We had to get somewhat angry because they were being so aggressive to us which was upsetting and eventually they just told us to leave.
I also have to mention if you’re not comfortable with a rock hard bed, so not stay here. It’s a literal brick.
Comment from Hotel Management
Oct. 23, 2019 by フロントより, Hotel Management
この度はアークホテル広島駅南をご利用いただきましてありがとうございました。フロントスタッフとの英語の会話が成立できておらず、延長料金をご請求をしてしまったようです。ご不快な思いをさせてしまい申し訳ございませんでした。
by A traveller
Posted Aug. 12, 2019 on Hotels
by A traveller
Posted Jul. 13, 2019 on Hotels
It was in a great location close to Hiroshima station, the peace memorial, shopping & food.
The main issue we had was with the beds. It was like sleeping on a slab ef concrete. So our sleep was not very good.
The hotel is clean & everything you need is there despite it being quite dated looking.
The prices we paid was good but I would have paid more to have a better mattress.
