Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 févr. 2024 sur Hotels
par un voyageur
Publié le 16 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
18 déc. 2023 par Lanura Apart-Hotel, Gestion de l’hôtel
Dear Ms.Svitlana,Thank you for your rating using a relative scale. Lanura always tries to let customers at Lanura experience the best service possible. We hope you have had positive experiences about the facilities, room service, staff and free services such as laundry room, gym, sauna...However, we are sorry about your bad experience at Lanura. Through this review, we cannot know clearly what caused your dissatisfaction. We always look forward to hearing more opinions from you so that our services can always be improved.Once again, thank you for choosing Lanura as your place to stay. We look forward to continuing to welcome you during your next stay.
par un voyageur
Love this place
Publié le 12 nov. 2023 sur HotelsThe place is fantastic, clean, yummy food, good value for money, good location but the beds are hard
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Lanura Apart-Hotel, Gestion de l’hôtel
Dear Dawn,Thank you for having chosen Lanura as your place to stay. We are very grateful that you have had a good impression of the location, room service and the food at the restaurant. For a better experience, we would love to have heard from you if you experienced a discomfort with the mattress during your stay so we could add a pad or a blanket to improve your service experience.Lanura would like to thank you for taking the time to submit a review. We hope to continue to welcome you on your next stay.Best regards,
par un voyageur
Publié le 7 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 nov. 2023 par Lanura Apartments and Hotel, Gestion de l’hôtel
Thank you for your positive feedback!
par un voyageur
Publié le 14 oct. 2023 sur Expedia
Parking was listed as included in the booking but hotel still charged 50K VND every day for parking
Not much, but it shouldn’t be advertised as “Parking Included”
Commentaires de Gestion de l’hôtel
17 oct. 2023 par Lanura Apartment and Hotel, Gestion de l’hôtel
Dear Joseph,Thank you for trusting and choosing Lanura as your stay during your recent vacation. We are very grateful that you enjoyed our free services such as Sauna, Gym, laundry and motorbikes parking. At Lanura's, motorbikes parking is free of charge. However, as the parking slots for cars are limited with only 6 due to fire saftety reasons, therefor there is a charge for cars parking. This kind of information is published at the site for guests to view. The price for cars parking is 50,000đ/4 hours-24 hours, 20,000đ/2 hours-4 hours and free for under 2 hours. For guests who are staying at Lanura's, this fee is only applied once every 24 hours. Guests are not required to pay extra to go in and out during the 24 hours stay. We hope for your understanding of this policy.We hope to see you again soon!Thank you!
par un voyageur
Publié le 30 sept. 2023 sur Expedia
Clean and safe
Commentaires de Gestion de l’hôtel
6 oct. 2023 par Lanura Apartments and Hotel, Gestion de l’hôtel
Thank you for your positive feedback regarding your recent stay. We're delighted you found our hotel clean and safe. We look forward to welcoming you back on your next visit.
par un voyageur
Publié le 12 sept. 2023 sur Expedia
The apartment is very clean and convenient with the nice restaurant in the same building. The staff are very friendly and helpful.
Commentaires de Gestion de l’hôtel
6 oct. 2023 par Lanura Apartments and Hotel, Gestion de l’hôtel
We appreciate your kind words! Our team takes pride in providing a clean and convenient experience for our guests. We're delighted to hear you enjoyed the restaurant and found our staff friendly and helpful. We hope to have the pleasure of hosting you again in the future.
par un voyageur
Publié le 13 juill. 2023 sur Hotels
par un voyageur
Publié le 11 juill. 2023 sur Expedia
Lovely, comfortable and affordable place
par un voyageur
Publié le 25 juin 2023 sur Expedia
I like the place but unlucky for me there was little ones on my floor crying, screaming and laughing for two hours til 11pm. I could not fall asleep til midnight and had to be at the airport for 5am.
Commentaires de Gestion de l’hôtel
5 juill. 2023 par Lanura Apart-Hotel, Gestion de l’hôtel
Dear Phuong, Thank you for choosing Lanura as your accommodation over your past trip. At Lanura we value any and all types of feedback as it helps us improve our operations. If there is a noise from guests in another room that affects you, please notify the front desk immediately so that the front desk can assist you in reminding guests in other rooms. Warm regards, Lanura’s Management Team
