Ratings based on 277 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 31, 2024 on Expedia
The property is very new and nice. The mall is next door. The rooms are spacious and very clean. Staffs are very friendly and helpful! Will stay here again in the future.
Comment from Hotel Management
Feb. 1, 2024 by VM , Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, V Mani
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by VM, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, V Mani
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by VM, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, V Mani
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by VM, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, V Mani
by A traveller
Posted Jan. 8, 2024 on Hotels
Comment from Hotel Management
Jan. 12, 2024 by VM , Hotel Management
Dear Guest ,We are sorry to hear about your experience at Oakwood Residence Saigon. We value your feedback as it helps us make improvements to enhance our guests’ overall stay experience at the property. We will share your feedback anonymously, as you have requested, with the team to take specific actions for improvements.Meanwhile, should you require further assistance, please email us at this address. We will be glad to assist RegardsVignesh
by A traveller
Posted Dec. 19, 2023 on Expedia
The area feels safe and has many dining options close by. It was spacious and well equipped, with nice city view.
One of the bedrooms smelt like the bedlinen was not changed, thus my two daughters shared one room since there are 3 bedrooms for 4 of us.
Every night, after returning to the hotel, we need to call to request for body wash and shampoo as these were always not replenished, even though the room was tidied.
When I was checking out, front desk staff showed me a photo of 3 mugs on the dish rack and said one is missing, asked if I had taken it. My husband remembered it was on the dining table. This is rather annoying, the housekeeper should have checked carefully before accusing us of taking the mug. I was told to sign on a form to declare that I didn’t take the mug.
What was most shocking was the taxi ride to airport which was booked by the hotel’s front desk. The night before we left, I spoke to the front desk staff to request for late check out as our flight was at 6.15pm, and the staff obliged to give us an extension to 1pm. At the same time, she asked if I’d like her to book a taxi for us. I asked and was told it will be charged by meter and the estimated charge would be 200,000 to 300,000. Even though it was higher than Grab, I accepted it as I thought it’d be more reliable. To my shock, we had to pay 3,990,000!!! The hotel must warn guests of potential rip off and recommend only reliable taxi drivers to guests, this is service I expect as your guest.
Comment from Hotel Management
Dec. 21, 2023 by VM, Hotel Management
Dear Ms Lim Thank you for your feedback dated 20 December 2023.We are sorry to hear about your experience at Oakwood Residence Saigon. We value your feedback as it helps us make improvements to enhance our guests’ overall stay experience at the property. We will share your feedback with the taxi company . We have been able to get your money back . Meanwhile, should you require further assistance, please email us at this address. We will be glad to assist you. Yours sincerely,Vignesh Mani
by A traveller
Posted Dec. 14, 2023 on Hotels
Comment from Hotel Management
Dec. 21, 2023 by VM, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, V Mani
by A traveller
Holiday
Posted Dec. 9, 2023 on HotelsRoom was clean and comfortable. Upgrade was fantastic. Only issue was quite a distance from district 1 where all the shopping and good restaurants are. Otherwise everything was fine though the traffic was crazy
Comment from Hotel Management
Dec. 11, 2023 by VM, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, V Mani
by A traveller
Posted Dec. 6, 2023 on Hotels
Comment from Hotel Management
Dec. 7, 2023 by VM, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, V Mani
by A traveller
Posted Nov. 27, 2023 on Expedia
Comment from Hotel Management
Dec. 21, 2023 by VM, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, V Mani
