Note fondée sur 36 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Rapport qualité-prix abusif !
Publié le 25 juill. 2023 sur HotelsEn points positifs, on peut reconnaître que le lieu est agréable, il y a une certaine recherche esthétique. Même si la vue sur la cimenterie est difficile à oublier et les finitions restent à améliorer (fils qui pendent, joints bof etc...)
Gros point négatif: alors que nous avions fait une réservation pour 3 personnes en bonne et due forme, on s'est vus facturer 2 suppléments ! Un pour la seule présence de notre fille, et un pour qu'elle ait droit à un matelas balancé par terre (pas de draps en coton du Nil pour elle...il a fallu aller demander aussi une serviette, heureusement non facturée...par contre, on a eu droit à la facturation de bouteilles d'eau jamais commandées...).
Bref, pas très honnête à mon sens, on n'avait pas été prévenus de ces suppléments, cela rendait le prix de la chambre clairement excessif par rapport à la qualité ! On a poursuivi notre séjour dans un autre homestay aussi avec piscine, un peu moins classieux, beaucoup moins prétentieux et surtout moitié prix alors que la chambre comportait deux grands lits !
Bref, pourquoi pas, mais pas à ce tarif !
Accessoirement, éloigné du centre mais du coup calme. Mais là encore, vous trouverez facilement plus près et tout aussi calme...
Commentaires de Gestion de l’hôtel
26 juill. 2023 par Ha, Gestion de l’hôtel
Dear Sonia, First of all, we thank you so much for staying with Nan House in your recent visit in Ninh Binh. We are so sorry for the experience you had with Nan House. We are very much regretful for the big misunderstanding between us. The deluxe double room was designed for 2 adults and kid under 6 years old for free of surcharge. For kid of 9 years old, there were a lifttle surchage for breakfast ... ect, as well as for extra matress.We thought this is a standard for every hotels worldwide. For a family of 3, we would recommend guests to book a family triple room or a deluxe / superior twin room that would be a lot more comforatble with 2 beds. Deluxe double room has only one large king size bed and that was clearly informed to guests. Besides, we are sorry for other misunderstanding about the cost of minibar water included in the bill. Please kindly check again your bill, our receptionist did not charge you at all. However, we very much apologise and sorry for all these. We wish we had known about your concern so that we would be completely happy to waive all the surcharge because for us, your happiness and satisfaction while staying here with Nan House are the most important. Right after writing this response, i will immediately contact you to refund you the surchage.. We thank you for your understanding and we hope to serve you better and earn your better satifaction if next time you choose to stay with us again. Ha
par un voyageur
Publié le 12 mars 2020 sur Hotels
Great stay - room was brand new and super clean, complimentary bikes were great, Lin was very helpful. We had a lovely time and would definitely go back!
Commentaires de Gestion de l’hôtel
13 mars 2020 par Linh, Gestion de l’hôtel
Dear Arthur
Thank you so much for your stay and spending your valuable time to write us a review. We hope you have enjoyed your trip in Vietnam and do hope to see you back.
Linh, Nan House
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Great place to stay in Tam Coc. Jist the right diatance to the shops/restaurants etc. Great staff/hosts and great food too.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Ha, Gestion de l’hôtel
Dear CalumThank you so much for staying with Nan House and for leaving us a positive review. We are so happy that you loved our place and enjjoyed your stay with us. We will try our best to assist guests and improve our services so that you would have wonderful stay when you come to Ninh Binh and stay with Nan HouseDo look forward to meeting you again one day Cheers
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Nan House, Gestion de l’hôtel
Dear VictorThank you so much for staying with Nan House. We look forward to meeting you again one day ! welcome back !
par un voyageur
Nice place close to Tam Coc boating
Publié le 26 sept. 2023 sur HotelsVery nice quiet place, clean and nice staff. Well worth the money.
Commentaires de Gestion de l’hôtel
28 sept. 2023 par Nan House in Ninh Binh, Gestion de l’hôtel
HI AndresThank you for choosing Nan House to stay and for spending your valuable time to write us a review. We hope to have another chance to host you again.
par un voyageur
Publié le 25 sept. 2023 sur Hotels
Lovely quiet scenic homestay. Staff were brilliant and provided excellent food, all freshly cooked by them. Nice pool and a complimentary foot soak.
Commentaires de Gestion de l’hôtel
28 sept. 2023 par Nan House , Gestion de l’hôtel
Thank you so much for staying with Nan House and leaving us a good review. We wish you a wonderful vacation in Vietnam and hope to see you again one day
par un voyageur
Publié le 13 sept. 2023 sur Expedia
Very friendly , helpful staff . Good value for money . Clean, great views
Commentaires de Gestion de l’hôtel
13 sept. 2023 par Ha, Gestion de l’hôtel
Dear Ms. Ngoc WustThank you so much for staying with us. It was our pleasure to meet and stay with your family. We hope that you had a wonderful stay and a memorable experiences at Nan House and in Ninh BinhWe do hope to have a chance to welcome you back one dayEnjoy your vacation. Thank you so muchOn Behalf of Nan House
par un voyageur
Publié le 5 août 2023 sur Expedia
We stayed at Nan House for 3 nights of our honeymoon and it was the highlight of our trip. Ha arranged a private taxi for us from Hanoi which was very reliable and safe, and greeted us when we arrived. Our room had been made decorated for our honeymoon with rose petals and a swan towel and the room was incredibly comfortable with good air conditioning, a large and a comfy bed and powerful hot shower. Moon looked after us for our trip, she cooked delicious home cooked food in the restaurant and was always on hand if we needed anything. Our room was cleaned daily and the whole place was spotless. The area is breathtaking, we spend our time riding around on the free bikes, exploring Tam Coc, its pagodas, bars and restaurants, and beautiful jungle scenery, finding ponds full of lily pads and drinking cocktails with amazing views of the Karsts. We took the famous boat trip down the river in Nim Binh which is a must too. The scenery is magical and cannot be understood from pictures. I couldn't recommend this place and guesthouse enough and I can't wait to visit again, 3 days just wasn't enough!
Commentaires de Gestion de l’hôtel
7 août 2023 par Ha, Gestion de l’hôtel
Good morning Alice. Thank you so much for staying with Nan House in your recent vacation in Vietnam. Once again, happy forever marriage life and we do believe that you enjoyed your honeymooon.We appreciate that you spent your valuable time to leave us a nice review. Thank you for being too kind, polite and friendly to all us at Nan House. We are so pleased that you had stayed with Nan House and you had a wonderful and memorable stay with us and in Ninh Binh. Every members at Nan House are trying our best to provide the best services to guests and your satisfaction, our happiness when staying with us are very encouraging to us all. We look foward to welcoming you back to Nan House as always. All the best to you
par un voyageur
Publié le 4 mai 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 juin 2023 par Ha, Gestion de l’hôtel
Dear Ruth, Thank you so much for your stay with Nan House in your recent visit to Ninh Binh. We are so happy that you had a wonderful time in Ninh Binh with us. Nan House is alway trying out best to support and bring guests nice experience while staying with us. Your positive review is signicant to encourage us to try for better services everyday. Thank you and we wish you all the best.
par un voyageur
Publié le 24 avr. 2023 sur Expedia
The people running this place are amazing, so friendly and super helpful. The location is great as it is out in between the rice fields but only a short walk to Tam Coc. We loved our stay and would love to come back some day.
Commentaires de Gestion de l’hôtel
25 avr. 2023 par Nan House, Gestion de l’hôtel
Dear Lilian, Thank you so much for staying with Nan House. We appreciate your wonderful time you were here with us. We are so happy that youand your partner had a wonderful time and that you enjoyed your stay. We do hope to see you again soon one day. See you again Ha and Nan House' team
