Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon hôtel
Publié le 14 janv. 2022 sur HotelsBon hôtel, le personnel est adorable et très serviable
par un voyageur
Publié le 7 mars 2024 sur Expedia
Staff was very helpful and accommodating.
par un voyageur
Publié le 7 mars 2024 sur Expedia
Ladybugs in my room, I have to call housekeeping to vaccumm all the room including the curtains as soon as I got my room, because the manager told me they dont have any other double occupancy room available and I dont find a reasonable rated room in the area at that point. I book the hotel with 3-4 month in advanced.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Flo Vega, Gestion de l’hôtel
Our sincere apologies, but I have never encountered lady bugs in any of my rooms at any of my hotels. However, I did see them in your room. Since we did not have any additional rooms to move you; you were given the option to checkout without a fee. You requested a housekeeper to use her vacuum and I was able to honor that request. I explained that if you were still uncomfortable to please let us know ; so that first thing in the morning I can get you another suitable room accommodation. Since we did not receive a call; we thought all was well. I am truly sorry for the inconvenience this may have caused.
par un voyageur de BEAVERCREEK
Publié le 6 mars 2024
We liked the location. It was easy to find. Even though it was next to the road, it was quiet inside. Clean and modern looking inside. Good breakfast. Disappointed that the pool wasn't heated, as this was the reason why I booked this hotel. Very disappointed.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Flo Vega GM , Gestion de l’hôtel
Our sincere apologies that not all information was taken from our website by our third party vendor. Some websites only have certain questions that are able to be answered by the property to be listed and leave no room for any comments to be left.
par un voyageur
Cost more upfront than expected
Publié le 4 mars 2024 sur HotelsThe rooms were fine. The part I did not like was that they charged my card $115 before I got there and when I got there they charged another $115 plus a $100 deposit. So they wanted to hold up $315 of my money. I got the $100 back on check out because my aunt gave me the cash so they didn’t hit my card up for $100. I’m still waiting on getting my $115 back from the first initial charge which I was told was going to be released on check out and it was not.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Flo Vega GM, Gestion de l’hôtel
Dear guest,The first is a hold that you used to guarantee your room. This usually falls off 3-5 business days depending on our banks. This allowed us to guarantee you a room at our hotel no matter at what time you were arriving. I see you just checked out recently and the first business day was yesterday. We release it at checkout to our bank that guest processed overnight. Then they send it over to your bank. I am sorry that you don't agree with our hotel policy ; but would definitely would understand if you came in and not have a room because your card was not valid and we cancelled it.
par un voyageur
Publié le 4 mars 2024 sur Expedia
Everything was solid. No complaints.
par un voyageur
Publié le 4 mars 2024 sur Expedia
Thanks
par un voyageur
Publié le 4 mars 2024 sur Expedia
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Flo Vega GM, Gestion de l’hôtel
Our sincere apologies that we were unable to meet your expectations since we were not made aware of your concerns with your accommodations.
par un voyageur
Publié le 27 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Flo GM , Gestion de l’hôtel
Mr. Johnson, We would like to sincerely apologize for not exceeding your expectations during your stay. Unfortunately we are unable to address any specific concerns as there was not much information in your review. With further inspection we did not have any notes regarding complaints communicated to the front desk during your stay - meaning we could not rectify any issues. We hope you stay with us again giving us another chance and have a great day!
