Ratings based on 864 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 1, 2024
will visit again
Comment from Hotel Management
Jun. 2, 2024 by Customer Service, Hotel Management
Michael, thank you for your kind words! The team at Hilton Houston Plaza/Medical Center is thrilled you enjoyed your stay and we look forward to welcoming you back soon.
by A traveller
Posted Mar. 5, 2024 on Hotels
Comment from Hotel Management
Mar. 7, 2024 by Customer Service, Hotel Management
Brandon, it's great to read that you had an enjoyable experience at the Hilton Houston Plaza/Medical Center. We're eager to have another opportunity to serve you in the future. Thanks for choosing us.
by A traveller
Posted Mar. 4, 2024 on Expedia
My room refrigerator was not working. We did not like that the balcony closed at 9pm.
Comment from Hotel Management
Mar. 6, 2024 by Customer Service, Hotel Management
Mylasia, we appreciate you sharing your experience with us. It seems there were concerns with the room amenities and the timings of our balcony area. These are important factors for guest satisfaction and we always strive to meet guest expectations. We have conveyed your feedback to the relevant parties for potential changes to these areas. Thank you for your review.
by A traveller
Posted Mar. 2, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by Customer Service, Hotel Management
Bradley, thank you for choosing to stay at Hilton Houston Plaza/Medical Center and for the rating. We're delighted to see you enjoyed your stay overall. We hope to welcome you back when your travels bring you back to Houston.
by A traveller
Nice Place
Posted Mar. 2, 2024 on HotelsNice clean place, Everybody was nice. Only thing was parking was super expensive.
Comment from Hotel Management
Mar. 3, 2024 by Customer Service, Hotel Management
We're thrilled to know that you enjoyed the cleanliness of Hilton Houston Plaza/Medical Center, and found our team members to be pleasant. Regarding the parking, we understand the pricing might not be to everyone's liking, and we continuously strive to offer a balance between convenience and cost-effectiveness. We hope to welcome you back in the future.
by A traveller
Posted Mar. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 4, 2024 by Customer Service, Hotel Management
Korina, we noticed you left a rating and we're sorry to see it was lower than we both would have liked. Every guest experience is important to us and we sincerely want each stay to meet guest expectations. If you'd like to share any specifics about areas needing improvement, our team is eager to listen and work towards making future visits better. Your feedback is invaluable.
by A traveller
Posted Mar. 1, 2024
Comment from Hotel Management
Mar. 2, 2024 by Management, Hotel Management
Valued guest, Thank you greatly for positive feedback.
by A traveller
Posted Feb. 23, 2024 on Expedia
Excellent except for fire alarm going off at 1:30 am due to cleaning of elevators.
Comment from Hotel Management
Feb. 24, 2024 by Customer Service, Hotel Management
Jackie, it's wonderful to hear that you had a positive experience at Hilton Houston Plaza/Medical Center. We regret that there was an unexpected alarm during your stay, as we understand it may have been an inconvenience. Your feedback concerning this is appreciated and it aids in refining our services. We admire your understanding, and hope you will join us again for a seamless and delightful stay.
by A traveller
Great stay !!!
Posted Feb. 20, 2024 on HotelsAmazing location, right next to rice, the medical center, and all the museums. Staff was amazing , very clean, great beds and showers . Excellent value !
Comment from Hotel Management
Feb. 21, 2024 by Customer Service, Hotel Management
Nancy, it's fantastic to hear that your stay at the Hilton Houston Plaza/Medical Center exceeded your expectations. We're delighted you found our location to be convenient for your needs. Your kind words about our team members' service, the cleanliness, and the comfort of our beds and showers are much appreciated. We value your feedback and look forward to welcoming you back on your next visit to the area.
by A traveller
Posted Feb. 20, 2024 on Expedia
Comment from Hotel Management
Feb. 22, 2024 by Customer Service, Hotel Management
Waylon, thank you for your high rating of Hilton Houston Plaza/Medical Center. We're ecstatic to know we made your stay an enjoyable experience and we look forward to having the opportunity to host you again in the future.
