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Residence Inn Houston Northwest/Willowbrook

3.0 star property
3-star hotel in Willowbrook

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Photo gallery for Residence Inn Houston Northwest/Willowbrook

BBQ/picnic area
Exterior
Indoor pool
LCD TV
Free daily continental breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
7311 W Greens Rd, Houston, TX, 77064
  • Place, Willowbrook Mall
    ‪3 min walk‬
  • Place, Mountasia Houston
    ‪3 min walk‬
  • Place, Houston Methodist Willowbrook Hospital
    ‪1 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 Bedroom (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed (Mobility Accessible, Tub)

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed (Mobility Accessible, Tub)

8.8 out of 10
Excellent
(5 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Hearing Accessible)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Studio Suite, 1 King Bed (Hearing Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Fireplace (Hearing Accessible)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 2 Bedrooms, Fireplace (Hearing Accessible)

7.4 out of 10
Good
(3 reviews)
  • 62 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 Bedroom

8.4 out of 10
Very good
(7 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Studio Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Fireplace

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 2 Bedrooms, Fireplace

9.0 out of 10
Wonderful
(12 reviews)
  • 62 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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  • Pool
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About the area

Houston

Willowbrook stay.Within a 10-minute walk of this Willowbrook hotel, you'll find Mountasia Houston and Willowbrook Mall. Stone Moves Indoor Rock Climbing and Houston Methodist Willowbrook Hospital are also within 2 miles (3 km).

What's nearby

  • Willowbrook Mall - 3 min walk - 0.3 km
  • Mountasia Houston - 3 min walk - 0.3 km
  • Houston Methodist Willowbrook Hospital - 1 min drive - 2.6 km
  • Aerodrome - 2 min drive - 3.0 km
  • Stone Moves Indoor Rock Climbing - 4 min drive - 2.6 km

Getting around

  • Houston Station - 26 min drive
  • George Bush Intercontinental Airport (IAH) - 26 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Food Court (Willowbrook Mall) - ‬12 min walk
  • ‪Starbucks - ‬13 min walk
  • ‪Hooters - ‬17 min walk
  • ‪El Refu Tex Mex - ‬5 min walk

About this property

Residence Inn Houston Northwest/Willowbrook

3-star hotel in Willowbrook
Residence Inn Houston Northwest/Willowbrook offers its guests an indoor pool and a 24-hour fitness center. WiFi is free in public spaces. You'll find a business center on site. Free breakfast is served daily. The business-friendly Residence Inn Houston Northwest/Willowbrook also features barbecue grills, a garden, and a picnic area. For a fee, parking is available.

This 3-star Houston hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site
Residence Inn Houston Northwest/Willowbrook offers 96 accommodations with coffee/tea makers and designer toiletries. LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Houston hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 13 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • 24-hour gym
  • Basketball
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay
  • 0.525 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 13 per day
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a deadbolt lock in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marriott Residence Inn Willowbrook
Marriott Willowbrook
Marriott Willowbrook Houston
Residence Inn Marriott Houston Willowbrook
Residence Inn Marriott Willowbrook
Residence Inn Marriott Willowbrook Hotel
Residence Inn Marriott Willowbrook Hotel Houston
Residence Inn Willowbrook
Residence Inn Willowbrook Houston
Willowbrook Residence Inn
Residence Inn Marriott Houston Willowbrook Hotel

Residence Inn Houston Northwest/Willowbrook Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 369 out of 647 reviews
Rating 8 - Good. 158 out of 647 reviews
Rating 6 - Okay. 51 out of 647 reviews
Rating 4 - Poor. 30 out of 647 reviews
Rating 2 - Terrible. 39 out of 647 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service
Heater didn't work in room. Had to change rooms.
Stayed 3 nights in Nov 2025

10/10 Excellent

Deebe

Stayed 2 nights in Nov 2025

2/10 Terrible

Steffen

Business traveller
Liked: Staff & service
Disliked: Cleanliness
A rather run-down accommodation with cockroaches and beetles in the room. The air conditioning was extremely loud, making sleep impossible – and not only for that reason. I cut my stay short and booked a different hotel.
Stayed 4 nights in Nov 2025

10/10 Excellent

Jaini

Stayed 1 night in Nov 2025

8/10 Good

TARKAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 6 nights in Nov 2025

8/10 Good

BriAnna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for my son’s 7th birthday. We really enjoyed our stay, I love hotels like this when you have kids or multiple guests because the suite gives you privacy by separate bedrooms if needed plus a sofa bed was in ours. Has everything you would need such as silverware, plates, cups,, microwave, fridge, tv in every space. The pool was a good size and suitable for kids.
Stayed 1 night in Nov 2025

10/10 Excellent

Teresa

Stayed 4 nights in Oct 2025

8/10 Good

Lee

Stayed 1 night in Nov 2025

10/10 Excellent

Marco

Stayed 11 nights in Oct 2025

10/10 Excellent

nikita

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Oct 2025

8/10 Good

Hamid

Business traveller
Liked: Cleanliness, property conditions & facilities
Spacious room, good layout, clean Good breakfast, nice variety of food Kind and hospitable staff, morning and afternoon shift
Stayed 7 nights in Oct 2025

8/10 Good

Emma

Liked: Staff & service, amenities
had to change room after the first night -- first room I was checked into had ripped screens, apparently a broken AC because there was a floor unit that was taped into one of the windows, all the dishes were dirty as if they had only been rinsed off by the previous occupant, and the knobs on the stovetop were stripped/broken. The staff was lovely, but after four nights, was woken up at 11:30 p.m., and then 6:00 a.m. by a dog barking in one of the other rooms next to mine. asked if I could get comped a night, I was only given points. frustrating.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and super clean. They were super kind and they made sure I had a pleasant stay!
Stayed 11 nights in Oct 2025

10/10 Excellent

Darla

Liked: Amenities
Everything was great
Stayed 1 night in Oct 2025

10/10 Excellent

Rojelio

Stayed 1 night in Oct 2025

4/10 Poor

Clarissa

Stayed 3 nights in Oct 2025

10/10 Excellent

Shellane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, friendly staff. The rooms were clean. The breakfast was great.
Stayed 3 nights in Sep 2025

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Darren

Stayed 1 night in Jul 2025

10/10 Excellent

Albert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Cassandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , family friendly
Stayed 2 nights in Sep 2025

4/10 Poor

joshua

Stayed 2 nights in Aug 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a simple comfortable stay.
Stayed 3 nights in Aug 2025

2/10 Terrible

Juanita

Disliked: Staff & service

Horrible Service

Was denied service. Since I got upset about your front desk clerk charging my credit card 4 times. The credit card company actually called while I was in front of the clerk to ask what was going on. I have stayed at this pkace several times and never had this kind of problem. Was charged one last time and clerk stated everything went through but I was not allowed to stay. Then turned ariund and refunded my card. Why even charge my card in the first place if you are not going to let me stay after I got upset for all of her charges to my card.
Stayed 5 nights in Aug 2025

8/10 Good

Kelly

Stayed 2 nights in Aug 2025