6/10 Okay
Samuel
Aug 25, 2025
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Very nice hotel and staff, not great experience
This is a pretty nice hotel and staff were very kind. I had an upgraded room on the lounge floor, so that might have shaped my experience. They provided a very thorough orientation to the hotel and welcoming gift (plate of fruit). The views and breakfast were also some of the best I have had at a hotel.
So, why am I giving three stars? Well, the first morning at the hotel, I woke up and noticed a huge yellow stain on the top of the duvet (the part that would be right by or on your face when you sleep). I should have inspected the room more thoroughly but I was dealing with a stomach bug when I arrived, so I had other things on my mind. And, I used to just use the sheet underneath and never use the duvet in hotels, but many hotels in Southeast Asia do not provide a sheet (the duvet is all you have to cover yourself). I immediately notified the staff about the stain and they had the duvet replaced quickly.
But, they did not offer any compensation (which I think should have been given). Aside from a bug infestation, sleeping in what is likely someone else's bodily fluids on your face is undoubtedly one of the worst things that can happen at a hotel--let alone a 5 star.
Everything else was great.
Samuel
Stayed 2 nights in Aug 2025
