Ratings based on 61 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 18, 2023 on Expedia
Good options for dining and great pool. The downside is that the elevators are located in the center of the building, so if you are staying a bit far from them, you have a long walk to your room.
by A traveller
Posted Dec. 9, 2022 on Hotels
Comment from Hotel Management
Dec. 10, 2022 by Public Relation & Media Communication, Hotel Management
Dear Guest,Thanks for taking the time to share your feedback. We really appreciate it.Best Regards, Sindbad Club Team.
by A traveller
Posted Oct. 8, 2022 on Expedia
Unfriendly at frontdesk
Comment from Hotel Management
Oct. 8, 2022 by Marina Bulanova, Hotel Management
Dear Guest, We thank you for taking the time to rate our hotel. All guest feedback is very valuable to us as we constantly look to improve ourselves. In order to do that we would like you to send us more details about the negative points by mail at bmarina@sindbadclub.com.Kind Regards, Public Relation & Media Communication.
by A traveller from Marlton
Posted Sep. 15, 2022 on Expedia
by A traveller
Posted Jan. 15, 2022 on Expedia
Family of four without children.
We really enjoyed our stay at Sindbad Club. Nice green area with great pools, an aqua park, numerous bars and restaurants. The food was very good and plenty. Excellent animation. We particularly enjoyed dance shows from all over the world. The staff was extremely helpful and considerate.
The only little problem had to do with our room that overlooked the dining area and was a bit noisy.
Otherwise, we recommend Sindbad Club for all travellers, especially families, and thank the resort for the great stay.
Comment from Hotel Management
Jan. 23, 2022 by Public Relation & Media Communication, Hotel Management
Dear Guest,
Thank you for your review. We are sorry that we didn't meet all your expectations for this holiday. We try our best to give all our guests the best experience and it seems we fell short this time. We hope you will consider staying with us again in the future, and that we will be able to show you the number of improvements we are trying to put in place.
Best regards, Sindbad Club Team
by A traveller
I will not come back again
Posted Jun. 9, 2021 on HotelsThis was the first time in this hotel and will be the last, I will not come back again.
My room was located in the 4th floor and most of time the elevator was very busy and have to waste alot of time to use it.
The cleaning of room was once time at my stay for 4 nights.
Unfortunately they made very stupid system to use electricity that had to leave any adult person inside the room to keep it running ( you have to lock the room from inside to keep the light system running, so I can't leave my children inside the room alone)
I asked the receiption to make a late check out, but they asked me to pay around 100 usd which equals the price of completely one night.
Comment from Hotel Management
Jun. 11, 2021 by Public Relations & Media communication, Hotel Management
Dear Mohamed,
We thank you for choosing Sindbad Club for your recent vacation. We would also like to thank you for taking the time to write your review.
Feedback for us is important, as it helps us to understand where we are performing to a high standard and the areas where we need to improve.
Please be advised your comments have been passed to the management team and will be reviewed accordingly.
We are sorry that you found the hotel overcrowded these days the elevator could be busy. Kindly be informed, there are 3 elevators near to your room and 1 elevator in the middle of the corridor on your floor.
Cleaning of the rooms at the guest request. One of the protocol requirements for handling to prevent COVID 19.
Our hotel is a member of the Green Star Environmental Program. This type of turning on and off electricity is one of the conditions that save unnecessary waste and emissions into the atmosphere and save power. It's a mandatory element in 5 stars hotels.
The hotel standard check-out time is 12 afternoon. Reception has a fixed time and price for late check-out ( till 15-00 - 15$, till 18-00 - 25$, till 21-00 - 35$). Kindly be informed of this subject upon availability. If the guest needs to extend later than 9 PM, the price equal to 1 night in the house.
Best Regards, Sindbad Club.
by A traveller
I will not come back again
Posted Jun. 7, 2021 on HotelsIt's the first time in this hotel and I will not come back again.
My room was located in the 4th floor and most time the elevator was very busy and waste much time to use it.
the cleaning of room was once time at my stay for 4 nights.
they made stupid system to use electricity that had to leave adult person inside the room to keep it running ( you have to lock the room from inside to keep the light system, so I can't leave my child inside the room alone ). I asked to late check out, but they asked me to pay around 100 usd which equals one night.
Comment from Hotel Management
Jun. 11, 2021 by Public Relations & Media communication, Hotel Management
Dear Mohamed,
We thank you for choosing Sindbad Club for your recent vacation. We would also like to thank you for taking the time to write your review.
Feedback for us is important, as it helps us to understand where we are performing to a high standard and the areas where we need to improve.
Please be advised your comments have been passed to the management team and will be reviewed accordingly.
We are sorry that you found the hotel overcrowded these days the elevator could be busy. Kindly be informed, there are 3 elevators near to your room and 1 elevator in the middle of the corridor on your floor.
Cleaning of the rooms at the guest request. One of the protocol requirements for handling to prevent COVID 19.
Our hotel is a member of the Green Star Environmental Program. This type of turning on and off electricity is one of the conditions that save unnecessary waste and emissions into the atmosphere and save power. It's a mandatory element in 5 stars hotels.
The hotel standard check-out time is 12 afternoon. Reception has a fixed time and price for late check-out ( till 15-00 - 15$, till 18-00 - 25$, till 21-00 - 35$). Kindly be informed of this subject upon availability. If the guest needs to extend later than 9 PM, the price equal to 1 night in the house.
Best Regards, Sindbad Club.
by A traveller
Posted Apr. 5, 2021 on Expedia
Nice hotel, good location, nice staff , good food
Comment from Hotel Management
Apr. 9, 2021 by Public Relations & Media communication, Hotel Management
Dear Guest,
Thanks for taking the time to share your feedback. We really appreciate it.
Best Regards, Sindbad Club Team.
by A traveller
Everything was good
Posted Mar. 22, 2021 on HotelsEverything was good. The food was delicious but little variety. Staff are very friendly and helpful. Animation team is very nice but only 2 animators do all activities.
Comment from Hotel Management
Mar. 24, 2021 by Public Relations & Media communication, Hotel Management
Dear Amr,
Thank you for choosing Sindbad Club to spend your holidays. We are so happy to hear that our team exceeded your expectations, as this shows that we are succeeding in making our guest experiences truly memorable.
We will pass your kind regards to all our team.
Thank you and we hope to see you again!
Best Regards, Sindbad Club Team.
by A traveller
Posted Jan. 15, 2021 on Expedia
Comment from Hotel Management
Jan. 25, 2021 by Public Relations & Media communication, Hotel Management
Dear Karim,
Thanks for taking the time to share your feedback. We really appreciate it.
Best Regards, Sindbad Club Team.
