Note fondée sur 500 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2023 sur Expedia
Correct, mais plutôt vieillot, lit confortable emplacement propre
Commentaires de Gestion de l’hôtel
2 août 2023 par Hyannis Plaza Hotel, Gestion de l’hôtel
Dear Louise,Thank you for taking the time to share your feedback about your recent stay at Hyannis Plaza Hotel. We appreciate your review and your honest observations.We're glad to hear that you found our location convenient and the bed comfortable during your stay. We take your comments about the property's appearance into account and understand your perspective. Our team is committed to providing comfortable and well-maintained accommodations, and we continuously work to improve our facilities.Your input is valuable to us, and we hope that despite any concerns, you had an overall pleasant experience. If you have any further suggestions or if there's anything specific you'd like to share, please feel free to reach out.We hope to have the opportunity to welcome you back for another visit in the future.
par un voyageur
Publié le 1 juill. 2022 sur Expedia
Tout était bien
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hyannis Plaza Hotel, Gestion de l’hôtel
Dear Alana,Thank you for taking the time to leave us a 4 out of 5 rating on Expedia. We're glad to see that your experience with us was largely positive. Your satisfaction is our top priority, and we're always striving to provide an exceptional stay for all our guests.We would love to hear more about your stay, including any highlights or areas where you think we could improve. Your feedback is invaluable to us as it helps us to enhance our services and better meet our guests' needs.We hope to have the opportunity to welcome you back in the future, aiming to make your next stay worthy of a 5-star rating.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Hyannis Plaza Hotel Management, Gestion de l’hôtel
Thank you for staying with us Jozielly and for taking the time to leave an awesome rating. We are delighted that you enjoyed your stay. Please come again.
par un voyageur
Id come back if there were renovations
Publié le 12 févr. 2024 sur HotelsRoom wasnt as shown in pictures. Def was not renovated anytime recently. Bed was horrible. Location was perfect! Bars, beach, coffee, shops etc.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hyannis Plaza Hotel, Gestion de l’hôtel
Dear Ryan,Thank you for taking the time to share your feedback with us on Hotels.com. We're sorry to hear that your experience did not fully meet your expectations, particularly regarding the condition of your room and its deviation from the images shown online. We understand how important accurate representations are for our guests, and we apologize for any inconvenience this may have caused.We appreciate your candid feedback, as it highlights areas where we can improve. Please know that we are in the process of planning renovations to enhance our guest rooms and overall experience. Your comments reinforce the importance of these updates, and we are eager to make those improvements to better serve our guests.We're glad to hear that you would consider returning post-renovation, and we would love the opportunity to welcome you back to an updated and more comfortable environment. Please stay in touch for updates on our progress and know that we are committed to making the necessary changes to ensure a better experience for all our guests.
par un voyageur
Publié le 1 févr. 2024 sur Expedia
Great for a couples getaway
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hyannis Plaza Hotel, Gestion de l’hôtel
Dear Rebecca,Thank you for sharing your wonderful experience on Expedia. We're thrilled to hear that you found our place perfect for a couples getaway! It's our aim to create a romantic and comfortable environment for our guests, and knowing we were able to provide that for you is incredibly rewarding.We hope you were able to create lasting memories during your stay and that everything from our accommodations to our services contributed positively to your getaway. If there's anything specific that stood out or any suggestions you have for how we can make our couples' experiences even more special, we'd love to hear from you.We look forward to the opportunity to welcome you back for another romantic retreat in the future.
par un voyageur
Publié le 29 janv. 2024 sur Expedia
Staff was awesome and comforting
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hyannis Plaza Hotel, Gestion de l’hôtel
Dear Michael,Thank you for the fantastic 5 out of 5 rating and for highlighting the efforts of our staff on Expedia. We're so pleased to hear that our team was able to provide you with an awesome and comforting experience. Our staff takes great pride in their work, and knowing they made such a positive impact on your stay is truly rewarding.We strive to create a welcoming and supportive atmosphere for all our guests, and your feedback serves as a wonderful testament to our efforts. It will be shared with the entire team as a reminder of the difference they make for our guests every day.We hope to have the pleasure of welcoming you back soon for another outstanding stay.
par un voyageur
Publié le 24 janv. 2024 sur Expedia
I would say that. the jacuzzi is-the room needs a renovation.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hyannis Plaza Hotel, Gestion de l’hôtel
Dear Sergio,Thank you for sharing your feedback with us on Expedia. We're grateful for your comments about our jacuzzi and take note of your suggestion that the room needs renovation. Providing a comfortable and updated environment for our guests is important to us, and we're continuously looking for ways to enhance our facilities.We appreciate you bringing this to our attention, and please rest assured that we are considering your feedback as part of our ongoing efforts to improve our guest experience.We hope to have the opportunity to welcome you back in the future, offering an even more enjoyable and comfortable stay.
par un voyageur
Publié le 15 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hyannis Plaza Hotel, Gestion de l’hôtel
Dear Jefferson,Thank you for taking the time to rate your stay with us on Expedia. We see that we have received a 3 out of 5 rating from you, and we take this seriously as we aim to provide all our guests with an exceptional experience. We're committed to continuous improvement and would greatly value any specific feedback you could share about your stay. Understanding the areas where we fell short would help us significantly in making the necessary improvements.We strive to ensure every guest feels cared for, valued, and respected, and your insights are crucial in helping us better meet those goals. If there’s anything in particular that didn't meet your expectations, or suggestions for how we can enhance our service, please don't hesitate to let us know.We hope to have another opportunity to host you, with the aim of providing a stay that truly exceeds your expectations.
par un voyageur
Publié le 14 janv. 2024 sur Expedia
Had a great restaurant right at the property and was delicious and all around awsome would stay again in a heart beat
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hyannis Plaza Hotel, Gestion de l’hôtel
Dear Jivan,Thank you for the fantastic 5 out of 5 rating and for sharing your wonderful experience at our property on Expedia! We're thrilled to hear that you enjoyed dining at our restaurant and found the food delicious and the overall experience awesome. Our team takes great pride in offering exceptional service and culinary delights, and your kind words are a true testament to their efforts.We're delighted to know we've earned your enthusiasm to return, and we can't wait to welcome you back. Expect another heartwarming stay filled with more memorable dining experiences the next time you're here.
