4/10 Poor
Lily
Travelled with group
5 Dec 2023
Disliked: Staff & service, room comfort
Mediocre - felt more like a hostel than hotel
The beds were very old spring mattresses & super uncomfortable. I used all the spare pillows to lay on to bed able to sleep. It was disappointing. I didn't complain as I knew there was nothing they could do & I wasn't sure they'd fully understand me. The front desk staff were lovely. But the staff at breakfast were abrasive. There was confusion from them on our room number on the first morning & instead of politely asking to check our room number I got nearly yelled at for not paying for breakfast & they were going to charge the room (which would have been the wrong room). I had to go over & look at the sheet myself & point to my name before he understood, even though I said the room number to him 5 times. Then I got a half-effort apology.
The breakfast was mediocre. The coffee wasn't pleasant, the restaurant is in the basement & was cold. subsequently the food was cold also. The bread was too sweet for a Brit like me, & the overall choice wasn't great. on 2 out of our 3 breakfasts they didn't have enough food for the amount of people. The staff cleaning up were lovely, & very friendly & they appreciated us clearing up after ourselves.
Our room was warm & the water & underfloor heating is controlled by the same panel so if you want hot water you'll have a hot room too. Opening the window helped a little at times but the outside temp dropped a lot on our second day so we didn't need to sleep with it open all night.
Free shuttle bus to the airport was fantastic though.
Lily
Stayed 4 nights in Nov 2023