2/10 Terrible
Donald, Indian Wells
Nov 7, 2025
When I made the reservation, I requested an accessible room. The desk attendant told me that there were only two accessible rooms in the hotel, and both were occupied. I asked for a room close to an entry door. When I got to the room, we found that this room was an accessible room.
In the room, the shutters would not stay open. The sliding glass door to the patio was sealed shut and could not be opened. The TV remote is a challenge to operate. There is no handicap parking close to the hotel guest rooms. There are about 6 handicap spaces located at the furthest northwest parking lot completely away from the guestrooms. Not conducive for guests with special needs. The bathroom doors squeak so loud that it wakes everyone up. Last but not least, they surprise you with a $25.00 per night parking fee for inadequate parking.
Donald
Stayed 3 nights in Oct 2025
























