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Altstadthotel Weisses Kreuz

4.0 star property
4-star hotel perfect for exploring Innsbruck

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Photo gallery for Altstadthotel Weisses Kreuz

Bar (on property)
Bar (on property)
Studio Suite
Interior detail
Basic Room (Besenkammer) | Courtyard view

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar
  • Room service

Explore the area

View in a map
Herzog-Friedrich-Str. 31, Innsbruck, Tirol, 6020
  • Place, Maria Theresa Street
    ‪1 min walk‬
  • Place, Innsbruck Old Town Christmas Market
    ‪2 min walk‬
  • Place, Hofburg
    ‪2 min walk‬
  • Airport, Innsbruck (INN-Kranebitten)
    ‪10 min drive‬

Room options

View all photos for Large Double Room

40-inch LCD TV with cable channels, TV

Large Double Room

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Medium Double Room (Golden Roof View)

Classic Double Room (Golden Roof View) | Living area

Medium Double Room (Golden Roof View)

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | Living area

Twin Room

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Double Room

Double Room

9.6 out of 10
Exceptional
(17 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room (Patio)

Double Room (Patio)

Double Room (Patio)

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Mozart Suite

Studio Suite (Mozart)

Mozart Suite

7.0 out of 10
Good
(2 reviews)
  • Mountain view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

8.6 out of 10
Excellent
(12 reviews)
  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room (Besenkammer)

Basic Room (Besenkammer) | Bathroom

Basic Room (Besenkammer)

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Golden Roof Suite

Studio Suite (Golden Roof)

Golden Roof Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Medium Double Room

Classic Double Room

Medium Double Room

9.4 out of 10
Exceptional
(32 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Super Patio Suite

Studio Suite (Super Patio)

Super Patio Suite

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room (Doppelzimmer Stube)

Comfort Double Room (Doppelzimmer Stube)

Comfort Double Room (Doppelzimmer Stube)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the area

Innsbruck

Central Innsbruck getaway .With a stay at this Innsbruck City Centre hotel, you'll be steps from City Tower and Innsbruck City Tower. Maria Theresa Street and Innsbruck Old Town Christmas Market are also within half a mile (1 km).

What's nearby

  • Maria Theresa Street - 1 min walk - 0.1 km
  • Innsbruck Old Town Christmas Market - 2 min walk - 0.2 km
  • Golden Roof - 2 min walk - 0.2 km
  • Hofburg - 2 min walk - 0.2 km
  • Court Church - 2 min walk - 0.2 km

Getting around

  • Innsbruck Central Station - 11 min walk
  • Innsbruck Technik Tram Stop - 19 min drive
  • Kranebitten Airport (INN) - 19 min drive

Restaurants

  • ‪Augustiner Stiftskeller - ‬2 min walk
  • ‪Manna Delikatessen Café - ‬2 min walk
  • ‪Franzs - ‬2 min walk
  • ‪Cafe Katzung - ‬1 min walk
  • ‪Swingkitchen - ‬1 min walk

About this property

Altstadthotel Weisses Kreuz

4-star hotel perfect for exploring Innsbruck
As a guest of Altstadthotel Weisses Kreuz, you'll find multilingual staff, ski storage, and tour/ticket assistance. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Altstadthotel Weisses Kreuz also features room service (during limited hours), a front-desk safe, and an elevator.

This 4-star Innsbruck hotel is smoke free.

  • 1 building
  • 48 guestrooms or units
  • 6 levels
  • Built in 1465
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
Altstadthotel Weisses Kreuz offers 48 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 40-inch LCD televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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  • Free WiFi
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Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:00 AM for a fee: EUR 25 for adults and EUR 15 for children
  • A bar/lounge

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Designer stores
  • Hiking/biking trails
  • Mountain biking
  • Shopping mall
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 40-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 60

Special check-in instructions

Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
This property is in a car-free zone and can be reached only by foot.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately EUR 25 for adults and EUR 15 for children
  • Late check-out fee: EUR 60 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses geothermal energy, plus eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 3 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Hotel Weisses Kreuz
Weisses Kreuz
Weisses Kreuz Innsbruck
Altstadthotel Weisses Kreuz Hotel
Altstadthotel Weisses Kreuz Innsbruck
Altstadthotel Weisses Kreuz Hotel Innsbruck
Altstadthotel Weisses Kreuz In der Fußgängerzone
Altstadthotel Weisses Kreuz in the pedestrian zone

Altstadthotel Weisses Kreuz Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 390 out of 500 reviews
Rating 8 - Good. 84 out of 500 reviews
Rating 6 - Okay. 16 out of 500 reviews
Rating 4 - Poor. 8 out of 500 reviews
Rating 2 - Terrible. 2 out of 500 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just returned from a fantastic 2 night stay at this superb stylish hotel in an excellent location in the old town, right by the golden roof. We stayed in the rooms with a balcony, which were situated at the back, felt very peaceful with stunning views of the mountains. The rooms were very clean and well thought through, with comfortable beds. Really enjoyed the variety and high quality breakfast. Would recommend this hotel.
Stayed 2 nights in Jan 2026

6/10 Okay

Pat

Liked: Cleanliness, staff & service
The quality of the mattress and pillows are very poor. The mattress had a massive imprint off the previous thousands of people it was terrible to sleep in and we needed to leave a night early.
Stayed 4 nights in Jan 2026

10/10 Excellent

Vincent

Great location! Friendly and very helpful staff.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kiet, Canton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel, in n amazing and central location right on the main street. Lots to do/see/eat near by. Close to the Nordkette to get to the top of Innsbruck. Check in was easy. The bar/breakfast area is beautiful! Great options!
Stayed 1 night in Dec 2025

10/10 Excellent

Zane

Liked: Cleanliness, amenities, property conditions & facilities
The staff are excellent. We experienced a warm welcome and friendly and helpful assistance diring our entire stay of 5 nights.The room was tastefully contemporary and spotlessly clean. The breakfast was exceptional with a good variety on both the menu and the buffet.
Stayed 5 nights in Dec 2025

10/10 Excellent

Marat

Stayed 1 night in Dec 2025

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely lovely stay at Altstadthotel in Innsbruck. Probably one of the best hotels I've stayed at for customer service, the staff were absolutely fantastic and made the stay a joy. There was some street noise in night so I'd probably recommend a room towards the back of the hotel if you can but otherwise, I'm struggling to find fault with the rest of the hotel. Can't wait to visit again for longer.
Stayed 1 night in Dec 2025

10/10 Excellent

sayoko

Liked: Cleanliness, amenities, property conditions & facilities
A wonderful hotel located in the heart of the old city, close to everything. We had a very spacious clean room with lots of character on the top floor. A sofa made it extra cozy. The bed was super comfortable. We would hear church bell and see the mountains from the window which was priceless. The staff is very helpful and friendly, made us feel welcomed from the beginning to the end. One of the most memorable hotels we have ever stayed anywhere. Can't wait to go back!!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Joshua

Stayed 3 nights in Dec 2025

10/10 Excellent

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was absolutely top notch. So friendly and helpful. Rooms are clean, spacious and comfortable. Would stay here again!!!!
Stayed 5 nights in Dec 2025

8/10 Good

rodney

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a cute hotel. Great location. Unfortunately upon entering hotel there were two housekeepers swearing in Russian. While I live in Canada, I understand Russian very well. It’s really not a nice vibe. I haven’t encountered such behaviour in Canada, UK or Russia. So it’s person specific not culture specific. The housekeeping employees need better training. Breakfast seemed overwhelmed. They didn’t have bowls for yogurt, then they didn’t have plates. In the evening bar looked cute but the cocktail we ordered was poured from a 1.5L plastic water bottle that was being reused. I understand they pre-made it, but the presentation needs to be better. Hotel rooms do not have an option of setting desired temperature. They set it at the reception and in the room I was only allowed to adjust 1.5 degree up or down. It was so hot in the room and I had no option of lowering the heat pulling. Wasteful of energy and very difficult for a customer.
Stayed 1 night in Dec 2025

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Friendly and more than competent. Large modern room. Looked like it had been refurbished. Fantastic bar.
Stayed 3 nights in Nov 2025

10/10 Excellent

Wayman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, beautiful room, great view from balcony
Stayed 2 nights in Nov 2025

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stay was good - location was great. Room was only OK.
Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in old town. We received a city discount card and a welcome drink at check-in. The only thing we didn’t like was our room was in line with the kitchen window and they start early and the bright lights lit up our room with no shade.
Stayed 2 nights in Nov 2025

10/10 Excellent

Arda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location to stay in Innsbruck. Nothing beats staying at the heart of the old town. Easy access to plenty of nice restaurants in the area, very walkable. The rooms are clean and the room scent they use is a nice touch. Breakfast at the rooftop bar was really good as well. Decent variety and great quality alongside magnificent views.
Stayed 2 nights in Oct 2025

10/10 Excellent

Christopher William

Stayed 1 night in Nov 2025

6/10 Okay

Fiona

Liked: Staff & service, room comfort
Not quite as on point as we’ve previously experienced. Needs some refurbishing and freshening up and cleaning.
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Very friendly welcome by Ylenia, great breakfast and top notch service. Room issue was addressed by manager. Great location in old town with incredible views.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with the most friendly and helpful staff I have honestly ever encountered. Location is ideal; it's also very accessible to public transit. Breakfast is one of the best hotel breakfasts I've had. Lovely decor. Highly recommend.
Stayed 3 nights in Oct 2025

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay in an ideal location.
Stayed 2 nights in Oct 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Oct 2025

10/10 Excellent

Anne, Wheaton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Atilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at Weisses Kreuz. The staff was wonderful, friendly and efficient. They provide excellent recommendations for restaurants (loved Piano Bar) and were helpful with directions. The only problem, if you have car you should call ahead to get directions to the garage. Cars are not allowed in the old city center.
Stayed 2 nights in Oct 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing- except for our room being directly under the restaurant/kitchen. Late night and early morning constant noise.
Patio
Stayed 2 nights in Oct 2025