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The Guesthouse by the Hey Hotel

3.0 star property
3-star hotel near Mystery Rooms, connected to a rail/subway station

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Photo gallery for The Guesthouse by the Hey Hotel

Superior Double Room
Family Quadruple Room | Bathroom
Standard Double Room | Bathroom
Daily buffet breakfast (CHF 25 per person)
Standard Double Room

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Höheweg 7, Interlaken, 3800
  • Place, Hoeheweg
    ‪2 min walk‬
  • Place, Mystery Rooms
    ‪8 min walk‬
  • Place, Interlaken Casino
    ‪8 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪45 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

7.0 out of 10
Good
(16 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

8.4 out of 10
Very good
(23 reviews)
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Superior Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

  • Sleeps 2

View all photos for Family Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Family Room

  • Sleeps 2

About the area

Interlaken

Central Interlaken stay.With a stay at this Central Interlaken hotel, you'll be steps from Hoeheweg and Kunsthaus Interlaken. Höhematte Park and Alpine Garden are also within half a mile (1 km).

What's nearby

  • Hoeheweg - 2 min walk - 0.2 km
  • Kunsthaus Interlaken - 2 min walk - 0.2 km
  • Alpine Garden - 5 min walk - 0.5 km
  • Mystery Rooms - 8 min walk - 0.7 km
  • Interlaken Casino - 8 min walk - 0.7 km

Getting around

  • Interlaken West Station - 6 min walk
  • Bern (BRN-Belp) - 42 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Schuh - Grand Restaurant - ‬2 min walk
  • ‪Hüsi Bierhaus - ‬1 min walk
  • ‪Layali Beirut - ‬3 min walk
  • ‪Hotel Metropol - ‬3 min walk

About this property

The Guesthouse by the Hey Hotel

3-star hotel near Mystery Rooms, connected to a rail/subway station
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 3 meeting rooms available. Ski storage, tour/ticket assistance, and a front-desk safe are also featured at The Guesthouse by the Hey Hotel.
  • 60 guestrooms or units
  • Ski lift tickets
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Bar or lounge
  • Dining venue
The Guesthouse by the Hey Hotel offers 60 accommodations with safes and fans. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include bathtubs or showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Similar properties

Exterior
The Hey Hotel
  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 460 reviews
The price is CA $241
CA $262 total
includes taxes & fees
Nov 30 - Dec 1
The Hey Hotel

Property amenities

Family friendly

  • High chair
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Shopping mall
  • Ski passes
  • Ski storage

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

Reviews

The Guesthouse by the Hey Hotel Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 138 out of 360 reviews
Rating 8 - Good. 108 out of 360 reviews
Rating 6 - Okay. 54 out of 360 reviews
Rating 4 - Poor. 36 out of 360 reviews
Rating 2 - Terrible. 24 out of 360 reviews

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Dona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet seemed off and on. No air conditioning but sooo glad there was a fan
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

No AC. Not recommended. Impossible to enjoy.

We stayed at the Hey Hotel in Interlaken in mid-August and booked three quadruple rooms for our family. The location is excellent, right in the heart of town, and the service was very good—staff were friendly and helpful throughout our stay. However, the rooms were extremely hot during the summer. While fans were provided, they weren’t sufficient to make the rooms comfortable, and the lack of a fridge or cooler made it even more challenging, especially for a family. Despite the great service, the heat made our stay difficult. We would not recommend this hotel during the summer months. I do not recommend this place and will not book it unless there is AC in the room.
Stayed 2 nights in Aug 2025

6/10 Okay

Joshua

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
This property is all about their location close to train, stores and places to eat.. Nice facilities overall but the value is kind of poor for the high cost. If we were to do it again we would stay in another smaller town nearby.
Stayed 1 night in Aug 2025

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed here for 2 nights in the height of August - 3 of us in a family room (2 single beds downstairs and 2 on an upstairs mezzanine). There is no air conditioning but there were 2 fans, which were adequate. The room is very clean and very convenient for walking to the bus stop (which is free with a card from the accommodation) and only 10 mins walk from the railway station. Not a cheap place to stay - but nowhere is in Interlaken. Breakfast costs 25 Swiss Francs per person (which we did not try). Beds were very comfortable. Internet access was good (and free). Staff were very helpful, lending us an electric adaptor as our normal European one didnt match Swiss sockets. It would be good if a kettle was provided in the room. Overall we'd recommend this place to stay.
Stayed 2 nights in Aug 2025

8/10 Good

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We understood the main differences between the guest house and the hotel before we went. Guest house doesn’t have hvac and room food get warm and humid without window open. We didn’t get bugs in the room though. The 4 bedroom apartment was adequate for us but being top level with upper beds where there was a slanted ceiling led to bumping heads a few times. Good for small children but not adults. However stairs were very narrow. Ideal a good stay and very conveniently located with lots of options all around.
Stayed 3 nights in Aug 2025

10/10 Excellent

Castulo

Stayed 2 nights in Jul 2025

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location easy access to train station..but needs a bigger fan atleast room a bit warm
Stayed 1 night in Jul 2025

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Poor service, problem with key access - 3x faulty, not so friendly environment, reception service could be improved
Stayed 2 nights in Jul 2025

2/10 Terrible

Himani

Stayed 1 night in Jul 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Trying to get to the hotel to park was awful and quite confusing. Thank goodness for a very gracious front desk employee who helped me.
Stayed 1 night in Jul 2025

4/10 Poor

Aoife

Stayed 1 night in Jul 2025

8/10 Good

David, Durham

Travelled with partner
Liked: Cleanliness, amenities
Received an upgrade. Room was okay. This is a budget hotel but we were only there for one night.
Stayed 1 night in Jul 2025

8/10 Good

Larry Vic

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were upgraded to a higher floor. No view though. No AC. fan provided Breakfast was grossly expensive. 5 stars to the staff. Super welcoming and helpful. Discount on parking
Stayed 1 night in Jul 2025

10/10 Excellent

Bhagwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neatly maintained
Stayed 2 nights in Jul 2025

2/10 Terrible

Sagar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No air conditioning no kettle or even basic water facilities in the room. Was more like bagpacker hostel. Not worth the money spent
Stayed 3 nights in Jul 2025

8/10 Good

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay in this hotel. The room is HOT HOT HOT!!!
Stayed 4 nights in Jun 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room Change

Front Desk was being very accommodating as I needed a room with HVAC in mid June during a heat wave and it was available where they allow me to change from the guest house to the main hotel.
Stayed 2 nights in Jun 2025

8/10 Good

Donna, Green Bay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Parking was not easy; often parked in by other vehicles. No AC and quite hot days we were there; however, location was good for us
Stayed 3 nights in Jul 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near interlaken West, excellent bus system that is free locally. Clean. Will be hot if it’s a warm night! Just has a fan.
Stayed 1 night in Jun 2025

8/10 Good

Maartje

Clean room
Stayed 2 nights in Jun 2025

10/10 Excellent

PALLAB

Stayed 2 nights in Jun 2025

6/10 Okay

Deadra

Travelled with family
Liked: Cleanliness
The property was great. Convenient location. However, it was extremely hot in the room. We had to ask for additional fans which did not do a whole lot to cool it down. If you are staying when it is cool outside, then this is a perfect location.
Stayed 1 night in Jun 2025