Ratings based on 922 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Green Cove Springs
Posted Apr. 16, 2024
This is by far the nicest resort in the area for the price, I highly recommend it. The rooms are nice and generally in very good condition. There are numerous pools for kids and adults. The restaurants have very good food and the drinks are good. Service is excellent in all departments.
Comment from Hotel Management
Apr. 19, 2024 by Gerencia General, Hotel Management
Dear John: Thank you for sharing your positive experience at our resort! We are thrilled to hear that you found our accommodations to be comfortable and well-maintained, and that you enjoyed our variety of pools, restaurants, and excellent service. We appreciate your recommendation and hope to welcome you back for another wonderful stay in the future.
by A traveller from Green Cove Springs
Posted Feb. 13, 2024
Comment from Hotel Management
Feb. 15, 2024 by Gerencia General, Hotel Management
Thank you for your visit at Grand Isla Navidad.
by A traveller
Posted Feb. 1, 2024 on Expedia
This hotel is very nice! Going to the room reminded me of staying in a castle with all the old stone walls. Very cool. The pool was nice and warm to swim in and quite big. Lots of chairs around the pools. You can actually start at the highest part of the pool and slide down into another part of the pool. We used the water taxi to take over to Barra which was great! We had our breakfast at the hotel which was included with our room. The breakfast was very good with lots of variety and the service was excellent! Some decor in the rooms could use a little touch up but otherwise the main common rooms were kept up pretty good.
Comment from Hotel Management
Feb. 7, 2024 by Gerencia General, Hotel Management
Thank you for your review, Cindy! We're glad you enjoyed your stay at Grand Isla Navidad Resort. The hotel has a unique castle-like ambiance with old stone walls, creating a cool and memorable experience. The pool was spacious and warm, perfect for swimming, with plenty of chairs for relaxation. The water taxi to Barra was a convenient and enjoyable way to explore the area. The included breakfast offered a wide variety of options and the service was excellent. We appreciate your feedback about the decor in the rooms and will consider your suggestion for improvement. Overall, we're glad you had a pleasant experience at our hotel.
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Gerencia General, Hotel Management
Gracias por su visita a Grand Isla Navidad Resort.
by A traveller
Posted Jan. 25, 2024 on Expedia
Property location is beautiful but the property it self is in need of repairs/renovations .
Food choices not very good just ok.
I will say property is very clean and employees exhibited excellent customer service.
Comment from Hotel Management
Jan. 29, 2024 by Gerencia General, Hotel Management
Thank you for sharing your feedback. We appreciate your positive comments about the cleanliness of the property and the excellent customer service provided by our employees. We always strive to provide a clean and welcoming environment for our guests.Regarding the property needing repairs or renovations, we take your feedback seriously and we will look into addressing any issues that may need attention. We are constantly working to improve our facilities to ensure our guests have a pleasant and comfortable stay.Regarding the food choices, we apologize if they did not meet your expectations. We always aim to offer a diverse menu that caters to different dietary preferences. We appreciate your comments and will take them into consideration when reviewing and updating our food offerings.Once again, thank you for your feedback. We value your opinion and will use it to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay..
by A traveller
A beautiful relaxing stay
Posted Jan. 23, 2024 on HotelsA huge sprawling resort. It was not very occupied while we were there so services were limited although the services we received were great. We received a nice upgrade to a suite with an amazing view. The included breakfast was very tasty. If you're traveling without children don't miss the 'adults only' pool on the roof.
Comment from Hotel Management
Jan. 25, 2024 by Gerencia General, Hotel Management
Thank you so much for your comments. We're glad to hear that you had a beautiful and relaxing stay at our Grand Isla Navidad Resort. We apologize for the limited services due to low occupancy, but we're happy to know that the services you received were great. It's fantastic that you were upgraded to a suite with an amazing view and enjoyed the tasty breakfast. We're also pleased that you enjoyed the 'adults only' pool on the roof. Thank you for choosing Grand Isla Navidad Resort and we hope to welcome you back soon.
by A traveller
Posted Jan. 22, 2024 on Expedia
Comment from Hotel Management
Feb. 12, 2024 by Gerencia General, Hotel Management
Gracias por su visita a Grand Isla Navidad Resort.
by A traveller
Posted Jan. 21, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Gerencia General, Hotel Management
Gracias por su visita a Grand Isla Navidad Resort.
by A traveller
Posted Jan. 19, 2024 on Hotels
Comment from Hotel Management
Jan. 22, 2024 by Gerencia General, Hotel Management
Thank you for your visit at Grand Isla Navidad Resort.
by A traveller
Posted Jan. 17, 2024 on Expedia
The staff were very professional. Our morning breakfast in the hotel was on a beautiful buffet with fresh fruits and eggs to order. The days we ordered from menu were equally lovely. Service staff while dining were just wonderful. Thank you! We will return’
Comment from Hotel Management
Jan. 22, 2024 by Gerencia General, Hotel Management
Thank you so much for taking the time to share your kind review, Janet! We're so glad to hear that the hotel staff was professional and that you enjoyed the breakfast buffet and menu options. It's great to know that the service staff during dining were wonderful as well. We appreciate your feedback and look forward to your return to Grand Isla Navidad Resort.It will be incredible to welcome you back again!
