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Hilton Garden Inn Jackson Downtown

3.0 star property
3-star hotel near Jackson State University

Choose dates to view prices

Photo gallery for Hilton Garden Inn Jackson Downtown

Exterior
Lobby
Lobby
Lobby
Meeting facility

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Room service
  • Pool

Explore the area

Map
235 W Capitol St, Jackson, MS, 39201
  • Jackson Convention Complex
    ‪5 min walk‬
  • Jackson State University
    ‪14 min walk‬
  • Mississippi Coliseum
    ‪3 min drive‬
  • Jackson, MS (JAN-Evers Intl.)
    ‪19 min drive‬

Room options

View all photos for 1 King Accessible Room with Bathtub

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

1 King Accessible Room with Bathtub

8.0 out of 10
Very good
(11 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King bed evolution room

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

King bed evolution room

7.4 out of 10
Good
(40 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible

7.4 out of 10
Good
(3 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (With Drinks-Snacks)

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds (With Drinks-Snacks)

8.8 out of 10
Excellent
(3 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two queens evolution room

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Two queens evolution room

7.6 out of 10
Good
(17 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible

32-inch LCD TV with premium channels, TV

Suite, 1 King Bed, Accessible

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible

7.4 out of 10
Good
(3 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (With Drinks-Snacks)

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Room, 1 King Bed (With Drinks-Snacks)

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King bed bedroom suite

32-inch LCD TV with premium channels, TV

King bed bedroom suite

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Jackson

City center stay.With a stay at this Downtown Jackson hotel, you'll be steps from Robert Johnson Blues Foundation and Dr. A. H. McCoy Federal Building. Jackson Convention Complex and Hill-Holly Building are also within half a mile (1 km).

What's nearby

  • Jackson Convention Complex - 5 min walk - 0.5 km
  • Jackson State University - 14 min walk - 1.2 km
  • Mississippi State Capitol - 14 min walk - 1.3 km
  • Mississippi Coliseum - 3 min drive - 2.9 km
  • Mississippi Trade Mart - 3 min drive - 2.9 km

Getting around

  • Jackson Station - 1 min walk
  • Evers Intl. Airport (JAN) - 20 min drive

Restaurants

  • ‪The Iron Horse Grill - ‬4 min walk
  • ‪Martin's Downtown - ‬16 min walk
  • ‪Drip Drop Coffee Shop - ‬2 min walk
  • ‪Mayflower Cafe - ‬1 min walk
  • ‪Big Apple Inn - ‬8 min walk

About this property

Hilton Garden Inn Jackson Downtown

3-star hotel near Jackson State University
Hilton Garden Inn Jackson Downtown offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Hilton Garden Inn Jackson Downtown also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Jackson hotel.

  • 1 building
  • 186 guestrooms or units
  • 6 levels
  • Meeting rooms
  • Built in 1923
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hilton Garden Inn Jackson Downtown offers 186 accommodations with laptop-compatible safes and safes. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Jackson hotel provides complimentary wired and wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (USD 22 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 6:00 AM to noon for a fee: USD 14.95 for adults and USD 9.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch LCD TV with premium channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-serve breakfast: approximately USD 14.95 for adults and USD 9.95 for children
  • Valet parking fee: USD 22.00 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Jackson Downtown
Hilton Garden Inn Jackson Downtown
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garn Inn Jackson Hotel
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hilton Jackson Jackson
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garden Inn Jackson Downtown Jackson
Hilton Garden Inn Jackson Downtown Hotel Jackson

Hilton Garden Inn Jackson Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 359 out of 1002 reviews
Rating 8 - Good. 214 out of 1002 reviews
Rating 6 - Okay. 165 out of 1002 reviews
Rating 4 - Poor. 113 out of 1002 reviews
Rating 2 - Terrible. 151 out of 1002 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Kenosha

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Water wouldn’t get hot. Limited amount of towels. Could’ve done better with cleaning
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

brooklynne

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the room was dirty the coffee machine didn’t work the faucet to the sink was broken no tv remote way overpriced for what you get online doesn’t say before you get there it is valet only or at least I wasn’t informed terrible hotel do not recommend
Stayed 2 nights in Mar 2025

6/10 Okay

Mark

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Lot of construction still underway. Obviously bought out the old hotel and haven’t finished it. A lot of things to be cleaned and organized. Staff could be nicer. Hot tub didn’t work. Bathrooms were interesting.
Stayed 1 night in Mar 2025

10/10 Excellent

Jimmie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Gregory

Stayed 1 night in Mar 2025

4/10 Poor

Corey, TULSA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Ashly

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Southern get away

Enjoyed our stay, hot tub in pool area was not hot
Stayed 1 night in Mar 2025

2/10 Terrible

Terri T

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has construction going on. The water was cold/lukewarm. We had to go down stairs to get towels after requesting them several times. The toilet leaked and the room had an order; dirty carpet. I was there for a conference. They ran out of food twice for the event. The food was not good at all. Will not stay at this hotel again.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay- valet only parking

Overall comfortable. The water temp was hot the first night and only warm by day two. I was disappointed with the valet-only parking option at a steep $30 a night rate.
Stayed 2 nights in Mar 2025

10/10 Excellent

Paulneikia

Stayed 2 nights in Mar 2025

10/10 Excellent

Tennille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great visit at this location. My son attends Jackson State so whenever I'm in town, I stay at this location. Staff, parking, facilities are all great. Maybe get a washing machine and dryer that takes a card, but otherwise always a pleasant time.
Stayed 1 night in Mar 2025

2/10 Terrible

Meghann

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I didn’t like how my card was kept on file; it should’ve allowed us to pay for things as needed. Also being charged $50 more for what they said was their insurance purposes incase we were to mess something up, which we were never told about or asked if it was okay to charge my card before doing so. Still haven’t got it back. Property doesn’t exactly look like the pictures online. Most things were broken or not working. When booking online we were told certain things like breakfast were free which was not, you have to pay for parking which we were not made aware of; it’s like they wanted to find every little reason to charge $ Property and online booking need to be on the same page and pictures and information need to be honest and accurate.
Stayed 1 night in Mar 2025

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
It wasn’t so good. Furniture in the hallway. Closet door off the hinge and had to find someone to put them back in. To pay the amount of money per night needed to have been cut in half. I will not be staying. Plus I didn’t even receive my key cash for this visit.
Stayed 2 nights in Feb 2025

6/10 Okay

Mikyta

Liked: Cleanliness
Stayed 2 nights in Feb 2025

6/10 Okay

Chazarae

Liked: Cleanliness
Disliked: Room comfort
The hotel didn’t specify valet parking which cost an additional 28 plus tip
Stayed 1 night in Mar 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building. Overall was a great place to stay.
Stayed 2 nights in Feb 2025

4/10 Poor

Willie

Disliked: Cleanliness, staff & service, property conditions & facilities
It was quiet. However there was no one to help you with your luggage, no wake-up call. I only stayed one night, but I couldn't get a refund for the second night. I won't be staying there again for sure.
Stayed 2 nights in Feb 2025

8/10 Good

Jacqueline

Everything was easy. I went through Expedia. Valet was great.
Stayed 1 night in Feb 2025

8/10 Good

Koffi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely needs a upgrade and restaurant closed due to staffing concerns per hotel
Stayed 2 nights in Feb 2025

2/10 Terrible

Kaitlynn

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I am extremely dissatisfied with my experience at the Hilton Garden Inn Jackson. Just two hours after checking into our room, my husband and I were appalled to discover stains on the bed linens, including the pillowcases. Additionally, we found pubic hair on the bathroom floor and in the shower, as well as a noticeable ring around the toilet. These issues clearly suggest that the room had not been adequately cleaned and prepared for the next guest. Each guest is charged a cleaning service fee, so there’s no excuse for the room to be in the condition it was. Upon making the decision to gather our belongings and proceed to the reception desk for an early checkout, I voiced my concerns to the employee, Will. He displayed no concern whatsoever, offering neither an apology nor a resolution to the issue at hand. Instead, I was informed that I would need to reach out to the manager on Monday when he returns. Shortly after, I received an email indicating that my reservation had been canceled, and I might incur a late cancellation fee. It is important to note that we had already checked in and subsequently checked out. This situation is entirely unacceptable.
Stayed 1 night in Feb 2025

8/10 Good

Molly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was lovely and were welcoming. The restaurant bartender was great- we arrived near closing and he was very accommodating. Room was clean and comfy!
Stayed 1 night in Feb 2025