DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property
4-star hotel near Jacksonville Museum of Modern Art

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Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Lobby sitting area
Front of property - evening/night
Point of interest
2 restaurants, breakfast, dinner served; American cuisine
Outdoor pool, open 6 AM to 10:00 PM, free cabanas, sun loungers

Reviews

6.8 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Place, Baptist Medical Center Jacksonville
    ‪9 min walk‬
  • Place, Florida Theatre
    ‪9 min walk‬
  • Place, Times-Union Center for the Performing Arts
    ‪11 min walk‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪25 min drive‬

Room options

Room, 2 Double Beds

  • City view
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds (Riverfront)

  • River view
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed (Riverfront)

  • River view
  • 21 sq m
  • Sleeps 4
  • 1 King Bed

Studio, 1 King Bed

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, River View

  • River view
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • River view
  • 28 sq m
  • Sleeps 6
  • 1 King Bed

Suite, 1 King Bed, Jetted Tub

  • River view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • River view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Jacksonville

City center retreat .Your stay at this Downtown Jacksonville hotel places you within 2 miles (3 km) of Jacksonville Museum of Modern Art and VyStar Veterans Memorial Arena. Daily's Place and EverBank Stadium are also within 3 miles (5 km).

What's nearby

  • Baptist Medical Center Jacksonville - 9 min walk - 0.8 km
  • Florida Theatre - 9 min walk - 0.8 km
  • Times-Union Center for the Performing Arts - 11 min walk - 0.9 km
  • VyStar Veterans Memorial Arena - 4 min drive - 2.0 km
  • EverBank Stadium - 5 min drive - 3.0 km

Getting around

  • Riverplace Station - 4 min walk
  • Jacksonville Station - 14 min drive
  • Jacksonville International Airport (JAX) - 24 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬1 min walk
  • ‪Shor Seafood Grill & Tavern - ‬15 min walk
  • ‪The Southern Grill - ‬4 min walk
  • ‪Tidbits - ‬10 min walk
  • ‪Chart House - ‬9 min walk

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

4-star hotel near Jacksonville Museum of Modern Art
DoubleTree by Hilton Hotel Jacksonville Riverfront offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 19 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel Jacksonville Riverfront. For a fee, parking is available.

This 4-star Jacksonville hotel is smoke free.

  • 293 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 2015
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

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Property amenities

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 22 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 30 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar near toilet (36 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 22.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 30.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 6 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

Frequently asked questions

How close is DoubleTree by Hilton Hotel Jacksonville Riverfront to the airport?

DoubleTree by Hilton Hotel Jacksonville Riverfront is 17.9 mi (25-min drive) away from the Jacksonville, FL (CRG-Jacksonville Executive at Craig) airport, the closest popular airport to the property.

How much does it cost to stay at DoubleTree by Hilton Hotel Jacksonville Riverfront?

As of Apr 5, 2026, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Jacksonville Riverfront on Apr 12, 2026 start from CA $219, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does DoubleTree by Hilton Hotel Jacksonville Riverfront have an airport shuttle?

Airport shuttle services are not available at DoubleTree by Hilton Hotel Jacksonville Riverfront.

How close is DoubleTree by Hilton Hotel Jacksonville Riverfront to the beach?

This hotel is 6.7 mi (20-min drive) from Kurzius Beach.

Does DoubleTree by Hilton Hotel Jacksonville Riverfront offer free breakfast?

Free breakfast isn’t provided at DoubleTree by Hilton Hotel Jacksonville Riverfront, but buffet breakfast is offered for a fee of USD 19.95 for adults and USD 11.00 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at DoubleTree by Hilton Hotel Jacksonville Riverfront?

No, there is no casino at this hotel, but bestbet Orange Park (21-min drive) is nearby.

What time is check-in at DoubleTree by Hilton Hotel Jacksonville Riverfront?

Check-in start time: 4 PM; Check-in end time: 2 AM.

Is there free parking at DoubleTree by Hilton Hotel Jacksonville Riverfront?

Free parking is not available at this hotel. Self parking is available for USD 22.00 per day, and valet parking for USD 30.00 per day.

Does DoubleTree by Hilton Hotel Jacksonville Riverfront have a pool?

DoubleTree by Hilton Hotel Jacksonville Riverfront features an outdoor pool. Guests can enjoy pool access from 6 AM to 10:00 PM.

Does DoubleTree by Hilton Hotel Jacksonville Riverfront have a restaurant?

There are 2 onsite restaurants, offering options like American cuisine, pool views, and happy hour.

Does DoubleTree by Hilton Hotel Jacksonville Riverfront have a spa?

There are no spa services available at this hotel.

How close is DoubleTree by Hilton Hotel Jacksonville Riverfront to downtown Jacksonville?

DoubleTree by Hilton Hotel Jacksonville Riverfront is 0.9 mi away from Jacksonville.

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.8
Rating 10 - Excellent. 523 out of 1642 reviews
Rating 8 - Good. 276 out of 1642 reviews
Rating 6 - Okay. 356 out of 1642 reviews
Rating 4 - Poor. 229 out of 1642 reviews
Rating 2 - Terrible. 258 out of 1642 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Tony

Stayed 1 night in Feb 2026

6/10 Okay

MARC, OCOEE

Stayed 3 nights in Feb 2026

6/10 Okay

Donna

Travelled with family
Disliked: Property conditions & facilities
The staff is EXCELLENT. Everyone was courteous and efficient. The hotel however is very dated and in need of some repairs (rusty legs on room furniture, peeling wallpaper).
Stayed 1 night in Dec 2025

8/10 Good

William

Stayed 2 nights in Dec 2025

4/10 Poor

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff! Returned with food only to find fridge not working- food wasted - placed ice around elderly relative’s medication. Staff promised replacement next morning - didn’t happen ! not near walkable grocery options - lack of the aforementioned increased food costs significantly. Stayed elsewhere due to medication needing fridge - returned the next day and it was there by the afternoon - no other major issues. Breakfast selection and staff were all remarkable and made the issues stated above , tolerable ! Parking seemed pricey, limited free and lower cost options nearby .
Stayed 4 nights in Dec 2025

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was very accommodating and friendly, they made my birthday feel very special it was nothing like the bad reviews. It was one of my favorite stays due to it being comfortable and close to many attractions and views. I’d definitely stay here again. Thank you so much for all you did.
Stayed 2 nights in Dec 2025

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare Hotel Due to Poor Management My trip was ruined due to we had to move to three different rooms within 24hrs after arriving. First room assigned bed was slept in and appeared to be occupied. Instead of the manager offering to have housekeeping reclean the room, I was offered another room even worse. The carpet was so bad and disgusting which later I found was a work room by previous construction men who had dropped tar all over the floor and this room should never have been assigned to anyone. I was told there weren't any other rooms and was not given any option to wait on another room even though the hotel was empty and we were there two hours before check in. Due to lack of resolve from the manager who didn't tell me she was the manager at the time of my complaint, I wasn't given a choice. I did not sleep comfortable because of the condition of the room. Another attempt from another associate was made to resolve my situation for my last day there for the next day only to be given a room with no hot water and we were the only one on that side of the hotel. I later found out by the associate from maintenance that this side usually have hot water issues and they were working on that so why were we assigned this room when management knew this and why were we the only one on this side of the hotel. There were other guests on this floor but on the other side where there were no issues with hot water. This caused me an emotional meltdown and my trip was ruined.
Stayed 2 nights in Dec 2025

10/10 Excellent

Maranyelis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exente servicio ❤️
Stayed 1 night in Dec 2025

6/10 Okay

Rey

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bathroom was disgusting with mold everywhere
Stayed 1 night in Jan 2026

8/10 Good

Tiffany

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities
Room was clean but there was no ice available on 4th floor. Had to go to another fl for ice. Room does not have fridge available. Heater had smells so didn't use. Had to request additional towels twice. Staff was friendly. Also downside no cookie on new years eve and most of new years day. Had to wait until 5PM.
Stayed 2 nights in Dec 2025

8/10 Good

Karlie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect and our view of the fireworks on the river, from our room, was amazing. Be prepared to spend almost $27 ($22 + "convenience fee, which cannot be avoided, taxes) a night to self park, I did not see that mentioned in the listing, however was not entirely surprised as it seems to be a standard. Valet parking was available, but we did not utilize it. The hotel room had asthetic issues whitch affected our stay, not even a little bit, just worth mentioning for those that have that concern. The room had some dings and dents, the sink and the shower were not a quick drain. The pillows were quite squishy. No, I did not complain or mention these things to the hotel staff, as for our purposes, the hotel was fantastic and will look at staying there again.
Stayed 2 nights in Dec 2025

2/10 Terrible

Sharon

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet service was understaffed and disorganized. On check out, they tried giving me the wrong car. On entering our room, there was a large pile of toilet paper in the toilet. Cloth chair had multiple stains on it. No chairs on balcony. Ate dinner in bar area. There was an extension cord which was buzzing and making noise plugged into a wall outlet with a broken cover plate. Understaffed. Waited over an hour for food and huge delay between bringing out meals. I finished mine before some in my party even received their food, and I am a slow eater. One elevator broken and delays for using elevators was ridiculous. No refrigerator in room. Bathroom sink drains very slow. Staff was pleasant but clearly overwhelmed in all areas.
Stayed 1 night in Dec 2025

6/10 Okay

Michael

The room was very musty. The issue was not resolved upon letting them know. I’ve been going back-and-forth trying to get this issue resolved, and nothing was done. I was also told and confirmed by a manager, but they were not there. However, it should’ve been taken care of right away and it was not and why they did apologize for it. It does not indicate the issue and that will not resolved.
Stayed 5 nights in Dec 2025

6/10 Okay

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Would probably stay at this hotel again next time I visit Jacksonville. Every one of the staff was really nice and helpful and the hotel was convenient distance wise. I do agree that the rooms could use a bit of an upgrade and my only complaint is the bathrooms not having enough complementary cleansing amenities
Stayed 2 nights in Dec 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities
Very nice, firework view for new years, live music in the bar area. Older hotel and shows its age in some areas but overall an amazing experience.
Stayed 1 night in Dec 2025

2/10 Terrible

Devin

Disliked: Cleanliness, staff & service
My stay at The DoubleTree was horrible. Me and my wife were there to celebrate New Years but there was nothing new to see. The hotel rooms are outdated, we were welcomed to a used hand rag in our room, we were also welcomed to a used soap bar in our sink. On top of these things, our bed was not properly made to our liking and there was also a hole in our ceiling. The hole comes from the moisture/water that was in our ceiling with multiple bubbles and this bubble decided to pop. Lastly, be prepared to have a freezing cold room, because the thermostat does not work, whatsoever. This DoubleTree needs to be named the “Singletree” an maybe they can work on these oblivious problems.
Stayed 1 night in Dec 2025

4/10 Poor

Tracy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet was dirty and had plastic tags on floor so it wasn’t vacuumed , bathroom sink had someone else’s whiskers from shaving. Saw a live cockroach on sink. Room smelled like fish when we walked in. Was very disappointed in the smell and room cleanliness. No refrigerator in room so if you eat at restaurant and have leftovers you are out of luck. This is supposed to be a Hilton and it wasn’t up to the standards expected.
Stayed 1 night in Dec 2025

10/10 Excellent

Ronell

Stayed 1 night in Dec 2025

6/10 Okay

andrew

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The location is great and the view is perfect! But…The rooms are seriously outdated and in need of repair. Management has really let this place go downhill. I can’t imagine it ever being nice. Peeling wallpaper , cracked tiles, discolored grout, frayed towels and a stained couch. Maybe I just got the worst suite in the place. I hope so. It’s possible they have avoided maintenance and are planning a renovation, but it is long overdue. You might not want to take someone here if you are trying to impress them.
Balcony view
Hollow core door with hole
Poor tile repair, frayed towell
Dirty discolored grout
Stayed 2 nights in Dec 2025

4/10 Poor

anilkumar

Travelled with family
the room is in pretty rough shape—the carpet is torn, and neither the TV nor the intercom works.only location is good
Stayed 1 night in Dec 2025

10/10 Excellent

Fatisa, Jacksonville

Stayed 2 nights in Dec 2025

10/10 Excellent

George Truett

Stayed 3 nights in Dec 2025

6/10 Okay

Maria

The hotel room was dirty. It was cold. I am very dissatisfied. Absolutely not satisfied.
Stayed 1 night in Dec 2025

10/10 Excellent

César

Stayed 1 night in Dec 2025

6/10 Okay

Jane

Travelled with family
Liked: Cleanliness, staff & service
Good location and value, beautiful view from the balcony of our junior suite (king bed + sofa bed), but there were some issues. Altho we registered 3 guests, so someone obviously was going to use the sofa bed, there was no blanket or pillow for it. When I asked at the desk, they were "out," both nights of our stay. Sofa bed was not comfortable. We were only given 1 bar of soap so we had to move it back and forth from sink to shower. There was no plug near the coffee set-up so it had to be moved across the room. Coffee was not re-filled by housekeeping. Carpet is very worn. Breakfast was understaffed. They had a menu but we were only given the option of the buffet (so I paid $19.95 for my son to have a bagel). Staff was very pleasant, however.
Stayed 2 nights in Dec 2025