The lobby was closed off. There was only a window to check-in and out from. The room was dirty. Trash was on the floor in the living space as well as the bathroom. Several of the lamps did not work and/or were missing light bulbs. The towels had brown stains on them.
After inspecting the room, linens were soiled, cigarette burn holes in the bedspread and room smelled very musty. Turned in key to manager and requested a refund which he adamantly refused to do, then he began hurling verbal insults at me while clenching a bully stick in his hand. At that point I left the office and drove off the premises and found another hotel.
Toilet was leaking door to bathroom did not close, latch missing screw, cockroachesâŠ.. donât know if that room is an overall representation of the hotel. Swimming pool looked okay.
The air conditioner worked great, especially appreciated in Texas heat. Room was clean just a little odor at first. Convenient to coffee shops although the first one I tried wasn't able to provide regular coffee for awhile. Ad in internet says continental breakfast but Expedia site was correct no breakfast. Had place to hang up your clothes but no hangers. Never turned on tv but the little refrigerator was cold and froze my broccoli salad but great for beer.
Didnât like that the ac was leaking, and the first room we had smelled, but overall had a great time. And they handle any and every concern or situation I informed them of
The only reason I didnât give this hotel one star is because the a/c was cold. Everything else was substandard. The bathroom door wouldnât close, the pool wasnât useable (no circulation, debris floating in water, sort of green). We had to call the manager to come change the sheets because when we turned the bed down, the sheets were obviously dirty. Bedspread probably hasnât been washed in years. Our nonsmoking room had a cigarette burn on top of the plastic coffee pot. Water came from both the faucet and showerhead at the same time and it drained slow enough that 3 inches of water was in the tub by the time we finished taking a shower. No continental breakfast as advertised.