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Los Suenos Marriott Ocean & Golf Resort

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Photo gallery for Los Suenos Marriott Ocean & Golf Resort

Resort view
Creator video
4 restaurants; breakfast, lunch, and dinner served
Banquet hall
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
800 Meters West, From Herredura Bay Entrance, Jacó, Puntarenas
  • Place, Herradura Bay
    ‪2 min walk‬
  • Place, Herradura Beach
    ‪3 min walk‬
  • Place, Marina Los Sueños
    ‪10 min walk‬

Room options

View all photos for Room, 1 King Bed (Ocean View)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 1 King Bed (Ocean View)

9.4 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Balcony (Ocean View)

Resort view

Room, 1 King Bed, Balcony (Ocean View)

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Balcony

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Ocean View)

Suite, 1 Bedroom (Ocean View)

Suite, 1 Bedroom (Ocean View)

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 2 Double Beds (Ocean View)

Room, 2 Double Beds (Ocean View)

Room, 2 Double Beds (Ocean View)

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

9.4 out of 10
Exceptional
(13 reviews)
  • Resort view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Presidential Suite, 1 Bedroom (Ocean View)

Presidential Suite, 1 Bedroom (Ocean View) | Living area

Presidential Suite, 1 Bedroom (Ocean View)

  • Ocean view
  • 165 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Terrace (Garden View)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 2 Double Beds, Terrace (Garden View)

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Balcony

View from room

Room, 2 Double Beds, Balcony

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Balcony (Ocean View)

Resort view

Room, 2 Double Beds, Balcony (Ocean View)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Family Room, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 1 King Bed, Non Smoking

Family Room, 1 King Bed, Non Smoking

Family Room, 1 King Bed, Non Smoking

  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Family Room, 1 King Bed, Non Smoking

  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Family Room, 2 Double Beds, Non Smoking

  • Garden view
  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Terrace (Garden View)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Terrace (Garden View)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(27 reviews)
  • Resort view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the area

Herradura

Beachfront retreat .A stay at this hotel places you within half a mile (1 km) of Herradura Beach and 6 miles (10 km) of Canopy Vista Los Suenos Adventure Park. Also within 9 miles (15 km) are Rainforest Adventures Jaco and Jacó Beach.

What's nearby

  • Herradura Bay - 2 min walk - 0.2 km
  • Herradura Beach - 3 min walk - 0.3 km
  • Marina Los Sueños - 10 min walk - 0.8 km
  • Jacó Beach - 24 min drive - 15.0 km
  • Rainforest Adventures Jaco - 25 min drive - 13.4 km

Getting around

  • Juan Santamaria Intl. Airport (SJO) - 103 min drive

Restaurants

  • ‪The Hook Up - ‬12 min walk
  • ‪Starbucks - ‬7 min drive
  • ‪Clarita's Beach Bar & Grill - ‬15 min drive
  • ‪El Manglar - ‬15 min drive
  • ‪Bar y Restaurante del Best Western Jacó - ‬15 min drive

About this property

Los Suenos Marriott Ocean & Golf Resort

4.5-star beachfront hotel near Herradura Beach
Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Los Suenos Marriott Ocean & Golf Resort, where you can play a round of golf at the golf course, cool off in one of the 4 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Colonial hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts.

This 4.5-star Jacó hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 1999
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Los Suenos Marriott Ocean & Golf Resort offers 201 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Jacó hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Sibo Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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CA $286 total
includes taxes & fees
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Property amenities

Family friendly

  • 4 outdoor pools
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Mini golf
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 20 to 35 for adults and USD 20 to 35 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle rentals
  • Bicycle tours
  • Children's pool
  • Ecotours
  • Free children's club
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Kayaking
  • Mini golf
  • Mountain biking
  • Paddleboard
  • Piano
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 14 accessible parking spaces
  • Elevator (41 inch wide door)
  • Hand-held showerhead
  • Handrails in stairways (35 inches high)
  • Hardwood flooring in public areas
  • Lever door handles
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 21

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 34 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Phone calls
  • Sporting facilities or equipment
  • Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 35 for adults, and USD 20 to 35 for children
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Los Suenos Marriott Ocean

Los Suenos Marriott Ocean Herradura

Los Suenos Marriott Ocean Resort

Los Suenos Marriott Ocean Resort Herradura

Marriott Los Suenos

Marriott Los Suenos Resort

Los Suenos Marriott Ocean & Golf Hotel Herradura

Los Suenos Marriott Ocean & Golf Resort Costa Rica/Herradura

Los Suenos Marriott Ocean And Golf Resort

Marriott Los Suenos Ocean Hotel

Los Suenos Marriott Ocean Resort Jaco

Los Suenos Marriott Ocean Resort

Los Suenos Marriott Ocean Jaco

Resort Los Suenos Marriott Ocean & Golf Resort Jaco

Jaco Los Suenos Marriott Ocean & Golf Resort Resort

Los Suenos Marriott Ocean & Golf Resort Jaco

Los Suenos Marriott Ocean Golf Resort

Los Suenos Marriott Ocean

Resort Los Suenos Marriott Ocean & Golf Resort

Los Suenos Marriott Ocean Jaco

Frequently asked questions

How close is Los Suenos Marriott Ocean & Golf Resort to the airport?

Los Suenos Marriott Ocean & Golf Resort is 69 mi (199-min drive) away from the Tambor (TMU) airport, the closest popular airport to the property.

How much does it cost to stay at Los Suenos Marriott Ocean & Golf Resort?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at Los Suenos Marriott Ocean & Golf Resort on Jun 10, 2026 start from CA $286, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Los Suenos Marriott Ocean & Golf Resort have an airport shuttle?

Airport shuttle services are not available at Los Suenos Marriott Ocean & Golf Resort.

How close is Los Suenos Marriott Ocean & Golf Resort to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Los Suenos Marriott Ocean & Golf Resort offer free breakfast?

Free breakfast isn’t offered at Los Suenos Marriott Ocean & Golf Resort, but full breakfast is offered for a fee of between USD 20 and 35 for adults, USD 20 and 35 for children. It's available every day from 6:30 AM to 11:00 AM.

Is there a casino at Los Suenos Marriott Ocean & Golf Resort?

No, there is no casino at this hotel.

What time is check-in at Los Suenos Marriott Ocean & Golf Resort?

Check-in start time: 4 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Los Suenos Marriott Ocean & Golf Resort?

Free parking is not available at this hotel.

Does Los Suenos Marriott Ocean & Golf Resort have a pool?

Los Suenos Marriott Ocean & Golf Resort features 4 outdoor pools and a children's pool.

Does Los Suenos Marriott Ocean & Golf Resort have a restaurant?

There are 4 onsite restaurants, offering options like international cuisine, a poolside location, and pool views.

Does Los Suenos Marriott Ocean & Golf Resort have a spa?

Pamper yourself with a day at Sibo Spa, where you can enjoy reflexology, mani/pedis, and aromatherapy.

How close is Los Suenos Marriott Ocean & Golf Resort to downtown Jacó?

Los Suenos Marriott Ocean & Golf Resort is 0.3 mi away from Herradura.

Los Suenos Marriott Ocean & Golf Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 629 out of 977 reviews
Rating 8 - Good. 215 out of 977 reviews
Rating 6 - Okay. 69 out of 977 reviews
Rating 4 - Poor. 43 out of 977 reviews
Rating 2 - Terrible. 21 out of 977 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jorge, Sunny Isles Beach

Stayed 1 night in Jan 2026

10/10 Excellent

abel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Initially we had an issue . The staff was great (Isaac) is the man! Beautiful location and great place ! Even if you don’t play golf . Gotta take their golf course tour . Plenty to see and the guide was fantastic . The excursions we set up were awesome and better than expected . Everyone we encountered was top notch!
Stayed 5 nights in Feb 2026

8/10 Good

Juelia, Atco

Staff was very nice Didn’t have a hammock in our room, even though that was a big selling point
Stayed 5 nights in Dec 2025

8/10 Good

brian g

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, large, friendly staff. Food and drink is good but priced as great. 4 out of 5 stars
Stayed 10 nights in Jan 2026

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Beyond five star.**** Staff professional, kind, competent Grounds- spotless Pool- a dream Our room 102- great for mobility issues and exceeded our expectations
Stayed 3 nights in Jan 2026

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Dec 2025

6/10 Okay

Elise

Liked: Cleanliness, property conditions & facilities
Service was slow and front desk not accommodating
Stayed 6 nights in Dec 2025

10/10 Excellent

Reinaldo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Dec 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great pool, good restaurants, clean room and overall excellent facilities
Stayed 7 nights in Dec 2025

10/10 Excellent

Brandon Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Resort!
Stayed 4 nights in Dec 2025

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great atmosphere and food!
Stayed 4 nights in Dec 2025

10/10 Excellent

oren

Stayed 4 nights in Dec 2025

10/10 Excellent

Jason

Stayed 1 night in Dec 2025

10/10 Excellent

Thomas

Stayed 1 night in Dec 2025

10/10 Excellent

leomar

Liked: Cleanliness, staff & service, property conditions & facilities
A little expensive to eat at but thats typical. Beautiful open space, mix modern w old. Loved it
Stayed 2 nights in Nov 2025

8/10 Good

Helmut

Stayed 1 night in Nov 2025

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Nov 2025

10/10 Excellent

Carolynn

Stayed 3 nights in Nov 2025

10/10 Excellent

andrew

Stayed 1 night in Nov 2025

10/10 Excellent

Ernesto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything went well and the room was more than expected. The staff was on point. Had an amazing time.
Stayed 6 nights in Nov 2025

10/10 Excellent

Rosa

Stayed 3 nights in Oct 2025

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding all around
Stayed 4 nights in Sep 2025

6/10 Okay

KAREN

Travelled with family, Travelled with group
Liked: Cleanliness
We were given a room with extremely moldy & musty smell. Then exchanged with a disabilities room rather than same type. No shower enclosure, water goes everywhere when showering. There are no hooks in bathrooms for towels, bathing suits for drying. Shower water temp. was not hot, but minimally lukewarm. Had 2 blackout power outages in the evening, then AC broke. Maint. came and tried to repair although was not fixed, had to call again 5 hours later. 2nd Maint. man repaired but also had to come back 1 1/2 hours later for 3rd repair. Prices were expected to be higher than normal, although the restaurants are over-priced for portion size and quality even for a resort of this size. The resort has signs posted that water is drinkable and staff advises there is no need to purchase bottle water. The Restaurant 18 & Greene was extremely pricey, we asked for water and charged for bottled water that was not requested. My husband endured food poisoning for 5 hrs. from the Sea Bass that was consumed at this Restaurant. Management was minimally concerned when reported. The Resort is gorgeous, very well landscaped & maintained. Hundreds of parrots, pairs of Toucan's and Macaws. The pool is exceptionally clean & maintained. Electronic info. in lobby is Spanish & English but rotates too quickly. The Free Ecotour is exceptional with guide Chris. Staff is friendly, but stiff & structured to template responses. Lack of ability for easy, less costly, off-site options influenced rating.
Stayed 5 nights in Oct 2025

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a gorgeous resort with amazing staff. Beware booking through expedia, it doesn’t include the resort fee!! Views are incredible!!
Stayed 6 nights in Sep 2025