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Best Western Mangga Dua Hotel and Residence

3.5 star property
Family-friendly 3.5-star hotel near Dunia Fantasi

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Photo gallery for Best Western Mangga Dua Hotel and Residence

Exterior
Outdoor pool
TV
Lobby sitting area
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Jl Mangga Dua Abad No 111, Jakarta, Jakarta, 10730
  • Place, Mangga Dua Square
    ‪5 min walk‬
  • Place, Mangga Dua Square
    ‪6 min walk‬
  • Place, Pasar Baru
    ‪3 min drive‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪32 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

1 bedroom, in-room safe, laptop workspace, iron/ironing board

Superior Room, 1 King Bed, Non Smoking, City View

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View

Deluxe Room, 2 Single Beds, Non Smoking, City View

Deluxe Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 2 Queen Beds, Refrigerator, City View

Executive Room, 2 Queen Beds, Refrigerator, City View

Executive Room, 2 Queen Beds, Refrigerator, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Refrigerator, City View

Executive Room, 1 King Bed, Refrigerator, City View

Executive Room, 1 King Bed, Refrigerator, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Smoking, City View

1 bedroom, in-room safe, laptop workspace, iron/ironing board

Superior Room, 1 King Bed, Smoking, City View

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Bathtub

Junior Suite, 1 King Bed, Non Smoking, Bathtub

Junior Suite, 1 King Bed, Non Smoking, Bathtub

  • City view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior

Pan Pacific Jakarta

Central Jakarta
  • Pool
  • All-inclusive
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 69 reviews
The price is CA $175
CA $211 total
includes taxes & fees
Feb 27 - Feb 28
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About the area

Jakarta

City center stay.Your stay at this Taman Sari hotel places you within 2 miles (3 km) of Mangga Dua Square and Dunia Fantasi. Pasar Baru and Jakarta International Expo are also within 2 miles (3 km).

What's nearby

  • Mangga Dua Square - 5 min walk - 0.5 km
  • Mangga Dua Square - 6 min walk - 0.6 km
  • Lokasari Plaza - 10 min walk - 0.9 km
  • Pasar Baru - 3 min drive - 2.8 km
  • Dunia Fantasi - 3 min drive - 2.2 km

Getting around

  • Jakarta Jayakarta Station - 10 min walk
  • Pulomas LRT Station - 10 min drive
  • Soekarno-Hatta Intl. Airport (CGK) - 38 min drive

Restaurants

  • ‪Bakso Sapi Acin Pontianak: Jl.pangjay - ‬3 min walk
  • ‪Sunda Kelapa Lounge - ‬1 min walk
  • ‪The Mezzo Cafe - ‬5 min walk
  • ‪Batavia Coffee Shop - ‬1 min walk
  • ‪Xhausse Cafe & Resto - ‬3 min walk

About this property

Best Western Mangga Dua Hotel and Residence

Family-friendly 3.5-star hotel near Dunia Fantasi
Best Western Mangga Dua Hotel and Residence offers its guests a children's pool, an outdoor pool, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. The family-friendly Best Western Mangga Dua Hotel and Residence also features spa services, room service (during limited hours), and a front-desk safe. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Jakarta hotel.

  • 168 guestrooms or units
  • 23 levels
  • Meeting rooms
  • Built in 2010
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Best Western Mangga Dua Hotel and Residence offers 168 air-conditioned accommodations with safes and complimentary bottled water. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

This Jakarta hotel provides complimentary wireless Internet access. Cable television is provided. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include massages.

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Exterior
Mercure Jakarta Kota
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, 393 reviews
The price is CA $43
CA $52 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (39 inch wide door)
  • Hand-held showerhead
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Mangga Dua Hotel and Residence

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 450000 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 250000 per vehicle (roundtrip)
  • Rollaway bed fee: IDR 450000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. Parties and events are allowed on site. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property Registration Number 9120204530093

We should mention

  • Please note that clothing is optional at Best Western Mangga Dua Hotel and Residence.
  • Pool access available from 9:00 AM to 7:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Best Western Hotel Mangga Dua
Best Western Mangga
Best Western Mangga Dua
Best Western Mangga Dua Hotel
Best Western Mangga Dua Hotel Jakarta
Best Western Mangga Dua Jakarta
Hotel Best Western Mangga Dua
Hotel Mangga
Hotel Mangga Dua
Mangga Dua Hotel
Best Western Mangga Dua Hotel Residence
Best Mangga Dua Jakarta
Best Western Mangga Dua Hotel and Residence Hotel
Best Western Mangga Dua Hotel and Residence Jakarta
Best Western Mangga Dua Hotel and Residence Hotel Jakarta

Best Western Mangga Dua Hotel and Residence Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 115 reviews
Rating 8 - Good. 53 out of 115 reviews
Rating 6 - Okay. 21 out of 115 reviews
Rating 4 - Poor. 7 out of 115 reviews
Rating 2 - Terrible. 4 out of 115 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

abdullahi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was best hotel i ever been in my live, big and comfortable hotel .
Stayed 14 nights in Oct 2025

6/10 Okay

Kwok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Inconvenient area, need transport and breakfast is subpar. Price is what you pay. Need to request things that are normally there. Staff is great for the most part. Room is clean is not an option so put away valuables.
Stayed 4 nights in Sep 2025

2/10 Terrible

Ryan

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

Joy

Disliked: Cleanliness, property conditions & facilities, room comfort

A run-down hotel, better stay elsewhere

This hotel used to be Best Western franchise many many years ago and now its just Mangga Dua Hotel. Its a very rundown hotel which needs major renovation. There is no minibar in the room nor is there bar in the property. The restaurant food has no healthy choice. Breakfast is so-so except for the egg omelet. There is no eatery nearby and there are many other good hotels for the same price. Hotels.com should not advertise Best Western to this Hotel as it is no longer a Best Western chain anymore. It's just a local hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Gilang

Stayed 2 nights in May 2025

10/10 Excellent

Gilang

Stayed 1 night in Apr 2025

10/10 Excellent

Mervat, upper saddle river

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Home Away from Home – Unforgettable Hospitality at Best Western Mangga Dua, Jakarta After a 28-hour flight, the warmth of Best Western Mangga Dua instantly erased my exhaustion. From the gatekeeper’s welcome to the bellman’s gracious help, every moment felt special. The true highlight was DEDE at the front desk. Recognizing my stay from 10 years ago, he welcomed me like family, upgraded my room to a suite, and sent fresh fruits—an incredibly thoughtful touch. His kindness continued throughout my stay, always ensuring my comfort. Beyond DEDE, every staff member, from housekeeping to the breakfast team, provided one-on-one service with genuine warmth—never expecting tips, only focused on guest satisfaction. I’ve traveled extensively, but I’ve never experienced such heartfelt hospitality. If this is how Best Western Mangga Dua treats its guests, I don’t just want to visit again—I’d love to live here! Thank you, DEDE! Thank you, Best Western! Thank you, Jakarta!
Stayed 5 nights in Feb 2025

10/10 Excellent

Gilang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MANGGA DUA FEBRUARY 2024

Nice hotel in a good location in Mangga Dua. The hotel is looking a little dated but actually there was renovation work going on. The price was good and included an excellent buffet breakfast. The staff were all very helpful and incredibly friendly!
Stayed 2 nights in Feb 2024

8/10 Good

Musa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel ,with friendly staff. Clean and good value of money, cheap compared with other hotels. Only the breakfast needed to improve. Highly recommended
Stayed 5 nights in Feb 2023

6/10 Okay

Chee Seng

Business traveller
Disliked: Cleanliness, room comfort

Room dirty

Come back after couple month , the overall environment is okay , here are some disappointed point need to improve : Too long waiting for elevator , room 3011 bed sheet dirty & smelly , many small cockroach , please improve .
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was wonderful. In room TV had technical issue and was replaced quickly but there shouldn't be an issue to begin with. 110V plug in the bathroom doesn't work so I cannot use my hair straightener. Key card stopped working couple times and had to be renewed. A little bit time consuming especially when you have to go back down to the lobby from 28th floor. Wifi is quite fast and I didn't have to log back in every day which is a plus. However, everyone was friendly and we ended up extending our stay for another 3 days.
Stayed 1 night in Jun 2019

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and great atmosphere
Stayed 3 nights in Dec 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outside not so good. But inside is a lot better.

The service itself was great. Just when my brother checked out, they needed my credit card again which was a bothersome. I never had to use my credit card for checking out. Other then that, they upgrade the rooms so the rooms were huge and breakfast was great.
Stayed 2 nights in Oct 2018

8/10 Good

Tan, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Good service , walking distance to nearby Mangga 2 Square. In dooor swimming is good enough after a long day can relax nearby pool. Spa massage is a good experience that you must try out.
Stayed 7 nights in Jul 2018

8/10 Good

Lokesh

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2017

8/10 Good

Aldo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Room comfort

Aircond not working

the aircond in my room is not cold enough eventhough twice been service by the maintenance. The view from the room is superb...

6/10 Okay

TANG

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

The hotel was good but need improvement

I think best western mangga dua should start to renovate their room and do regulary check on the elevator. They also have to improve their breakfast menu.

10/10 Excellent

Chin Lian

Liked: Cleanliness, staff & service, room comfort
Overall is great. Very convenance to get a taxi to go everywhere.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Khee leng

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Lokesh, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Was a good stay