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Hotel Kristal

4.0 star property
Family-friendly 4-star hotel near Pondok Indah Mall

Choose dates to view prices

Photo gallery for Hotel Kristal

Outdoor pool
1 bedroom, premium bedding, minibar, in-room safe
Lobby sitting area
2 bars/lounges, sports bar
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jalan Tarogong Raya Cilandak Barat, Jakarta, 12430
  • Place, Cilandak Town Square
    ‪19 min walk‬
  • Place, Fatmawati Hospital
    ‪4 min drive‬
  • Place, Museum Reksa Artha
    ‪5 min drive‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪46 min drive‬

Room options

View all photos for 3 Bedroom Deluxe

1 bedroom, premium bedding, minibar, in-room safe

3 Bedroom Deluxe

  • Sleeps 4
  • Free WiFi

View all photos for Studio Suite

1 bedroom, premium bedding, minibar, in-room safe

Studio Suite

7.4 out of 10
Good
(13 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Two Bedrooms Deluxe

Two Bedrooms Deluxe

Two Bedrooms Deluxe

8.0 out of 10
Very good
(1 review)
  • 92 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed OR 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Three Bedroom Deluxe (1 King Bed, 1 Queen Bed and 1 single bed)

1 bedroom, premium bedding, minibar, in-room safe

Three Bedroom Deluxe (1 King Bed, 1 Queen Bed and 1 single bed)

10.0 out of 10
Exceptional
(1 review)
  • 120 sq m
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Two Bedrooms Superior

1 bedroom, premium bedding, minibar, in-room safe

Two Bedrooms Superior

  • 92 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Three Bedrooms Superior (1 King Bed, 1 Queen Bed and 1 single bed)

1 bedroom, premium bedding, minibar, in-room safe

Three Bedrooms Superior (1 King Bed, 1 Queen Bed and 1 single bed)

  • 120 sq m
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for 3 Bedroom Suite

1 bedroom, premium bedding, minibar, in-room safe

3 Bedroom Suite

  • Sleeps 4
  • Free WiFi

View all photos for 2 Bedroom Deluxe

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Deluxe

  • Sleeps 2
  • Free WiFi

View all photos for Studio Suite, 1 Twin Bed

Studio Suite, 1 Single Bed

Studio Suite, 1 Twin Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Apartment, 3 Bedrooms (1 King Bed, 1 Queen Bed and 1 single bed)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Apartment, 3 Bedrooms (1 King Bed, 1 Queen Bed and 1 single bed)

  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Suite, 3 Bedrooms (1 King Bed, 1 Queen Bed and 1 single bed)

Superior Suite, 3 Bedrooms (1 King Bed, 1 Queen Bed and 1 single bed)

Superior Suite, 3 Bedrooms (1 King Bed, 1 Queen Bed and 1 single bed)

10.0 out of 10
Exceptional
(1 review)
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Suite, 2 Bedrooms (Twin Bed)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 2 Bedrooms (Twin Bed)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

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About the area

Jakarta

Cilandak stay.A stay at this Cilandak hotel places you within 3 miles (5 km) of Pondok Indah Mall and 6 miles (10 km) of Blok M Square. Ragunan Zoo and Kidzania are also within 6 miles (10 km).

What's nearby

  • Cilandak Town Square - 19 min walk - 1.6 km
  • Fatmawati Hospital - 4 min drive - 1.4 km
  • Museum Reksa Artha - 5 min drive - 2.1 km
  • Nusantara Eye Clinic - 6 min drive - 1.5 km
  • Poins Mall - 9 min drive - 2.5 km

Getting around

  • Pondok Betung Station - 6 min drive
  • Cipete Raya MRT Station - 15 min walk
  • Soekarno-Hatta Intl. Airport (CGK) - 48 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Bakmi Berdikari 4 - ‬3 min walk
  • ‪Levant Boulangerie - ‬2 min walk
  • ‪Sliced Pizzeria - ‬2 min walk
  • ‪Soto betawi P.pinang - ‬5 min walk

About this property

Hotel Kristal

Family-friendly 4-star hotel near Pondok Indah Mall
Hotel Kristal offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business center and 21 meeting rooms are available. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Hotel Kristal. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Jakarta hotel.

  • 328 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 bars or lounges
  • Built in 1992
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hotel Kristal offers 328 air-conditioned accommodations with minibars and laptop-compatible safes. Accommodations offer separate dining areas. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Life Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

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Property amenities

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 211,750 for adults and IDR 150,000 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Kristal

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 350000.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 211750 for adults and IDR 150000 for children
  • Airport shuttle fee: IDR 500000 per vehicle (maximum occupancy 4)
  • Rollaway bed fee: IDR 350000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Kristal Jakarta
Hotel Kristal
Kristal Jakarta
Kristal Hotel Jakarta

Frequently asked questions

How close is Hotel Kristal to the airport?

Hotel Kristal is 13.1 mi (41-min drive) away from the Halim Perdanakusuma Intl. Airport (HLP) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Kristal?

As of Jun 3, 2026, prices found for a 1-night stay for 2 adults at Hotel Kristal on Jun 6, 2026 start from CA $41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Kristal have an airport shuttle?

Hotel Kristal offers a shuttle from the airport to the hotel 24 hours a day, on request, for a charge of IDR 500000 per vehicle.

Does Hotel Kristal offer free breakfast?

Free breakfast isn’t provided at Hotel Kristal, but buffet breakfast is offered for a fee of IDR 211750 for adults and IDR 150000 for children. It's available every day from 6 AM to 10 AM.

Is there a casino at Hotel Kristal?

No, there is no casino at this hotel.

What time is check-in at Hotel Kristal?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Kristal?

This hotel offers free self parking.

Does Hotel Kristal have a pool?

Hotel Kristal features an outdoor pool and a children's pool. Guests can enjoy pool access from 6:00 AM to 8:00 PM.

Does Hotel Kristal have a restaurant?

Hotel Kristal is home to The Kafe, which features international cuisine and pool views.

Does Hotel Kristal have a spa?

Pamper yourself with a day at Life Spa, where you can enjoy body treatments, body scrubs, and massages.

How close is Hotel Kristal to downtown Jakarta?

Hotel Kristal is 6.5 mi away from Jakarta.

Hotel Kristal Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 94 out of 258 reviews
Rating 8 - Good. 119 out of 258 reviews
Rating 6 - Okay. 30 out of 258 reviews
Rating 4 - Poor. 7 out of 258 reviews
Rating 2 - Terrible. 8 out of 258 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at this hotel.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Tien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place very nice for ghatering with family , friendly staff and helping and good price for buget , convenient to go anywhere .
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our time at Kristal Hotel. The staff were super friendly and helpful from the start, and the place felt clean and comfortable. Our room was spacious enough for the whole family, and the beds were really comfy. Breakfast was tasty with plenty of options, and the kids loved it. The location was also great — close to shops and restaurants but still nice and quiet at night. Everything was easy and stress-free, which made our trip even better. We’d definitely stay here again next time we visit. Highly recommend for families!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay at Kristal Hotel! We really enjoyed our time at Kristal Hotel. The staff were super friendly and helpful from the start, and the place felt clean and comfortable. Our room was spacious enough for the whole family, and the beds were really comfy. Breakfast was tasty with plenty of options, and the kids loved it. The location was also great — close to shops and restaurants but still nice and quiet at night. Everything was easy and stress-free, which made our trip even better. We’d definitely stay here again next time we visit. Highly recommend for families!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Mohamed Kotharisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service & location, friendly Staff
Stayed 1 night in May 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel with Great Staff

Great hotel with great staff. Wasn’t expecting too much for the price but it was perfect for my stay. Good internet, good pool, great breakfast, as good as most 5 star hotels but just a bit older and worn but not worn out. Loved the Satu Lagi bar for getting a drink and dinner.
Stayed 5 nights in May 2025
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love Kristal Hotel
Stayed 1 night in Aug 2022
Verified

8/10 Good

Mohamed Kotharisa

Liked: Amenities, property conditions & facilities
Close to Town & Shopping & nearby shops & local food.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Orie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like this hotel never disappointed…👍👍👍
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities
Right hotel for business trips
Stayed 1 night in Mar 2023
Verified

4/10 Poor

Nome

Disliked: Cleanliness, staff & service, property conditions & facilities
Pictures do not represent the current state of the hotel. It is an excellent location if attending events at JIS, but it is old and not like the pictures anymore.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities
Always friendly and helpful staff
Stayed 4 nights in Sep 2022
Verified

8/10 Good

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. Good breakfast, big room but there was a wet foot smell in our room
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Mohamed Kotharisa

Liked: Amenities
Gd location
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Nugroho Arie

Liked: Cleanliness, amenities, property conditions & facilities
I came with 3 kids to the hotel for a 3 nights transit in Jakarta. Was surprised there were several kids activity arranged during those days. Kids really enjoyed it. The hotel is also strategically situated close to Pondok Indah Mall and Cilandak Town Square avoiding long traffic jam when having some appointment with friends.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Wonderful Family Stay at Kristal Hotel!

We had such an amazing time at Kristal Hotel! From the moment we arrived, the staff made us feel truly welcome and went out of their way to make our family comfortable. The room was spotless, spacious, and well-equipped — perfect for traveling with family. The hotel has a lovely, relaxed atmosphere, and we really appreciated the quiet nights after our busy days exploring. Breakfast was delicious with plenty of choices that everyone in the family enjoyed. The location is also fantastic — close to restaurants, shops, and local attractions, yet peaceful enough for a good rest. Everything was so well taken care of, and we genuinely felt at home. We would absolutely stay here again and highly recommend Kristal Hotel to any family looking for a comfortable and friendly place to stay! As well…. Thank you Hotels.com to make this trip easiest with your help.
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

Lina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room very old and doesn’t look like the pictures showed in Expedia.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Hotel needs some TLC

The size of the apartment was fine but it is tired and can use some renovation.
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

Roger

Liked: Cleanliness, staff & service, amenities
The property was fine, but I remember it 20 years ago. It needs an upgrade. The pool was great. Satu Lagi was also good, but smokey. Glad they had outdoor seating.
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Emelie Marjorie Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially love the floor plan. We stayed in the two bedroom, two bathroom. Traveling with my sister having our own space was very nice! I got the bedroom with no TV… she doesn’t watch TV…but her closest was bigger and she would not switch with me! The kitchen, dining room and living room were spacious and we were very happy with this property!
Stayed 4 nights in Oct 2023
Verified

8/10 Good

Gautama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first Room didn't to my expectations after I mentioned the issues to the reception, they offered to move to a better room which I accepted, the new room was satisfactory and accepted their apology. In the end, everybody is happy. Well done Kristal Hotel staff, certainly will stay there again. Thank you.
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Nobuaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

They are kind.

I appreciate the staff's response. Thank you for your kindness.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities
I’ve stayed at Hotel Kristal many times over the last 15 years. The staff are most friendly and accommodating and the pool and Satu Lagi Bar are great. I will stay there again if in Jakarta. If I could point out anything on the negative side, is the facility needs a facelift. My room, for example, was clean but clearly showed signs of wear and tear. Understandable given that COVID was such a setback to business. Note that WiFi was excellent the entire week I was there. Many thanks to hotel staff for a very pleasant stay.
Stayed 7 nights in Sep 2024
Verified

6/10 Okay

Kevin Sui Kuan

Disliked: Cleanliness, property conditions & facilities, room comfort

Old …

Huge but seems dated and old . Heard kids playing in corridor late at night , not sure if kids were humans …
Stayed 1 night in Aug 2022