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Grand Fiesta Americana Sumiya Cuernavaca

4.5 star property
4.5-star luxury hotel in Sumiya

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Photo gallery for Grand Fiesta Americana Sumiya Cuernavaca

2 restaurants, breakfast, lunch, dinner served; Asian cuisine
Hallway
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Pool views, open select days
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Parking included
  • Air conditioning
  • Housekeeping

Explore the area

Map
Int. Fraccionamiento Sumiya S/N, Col. Jose Parres Jiutepec, Jiutepec, MOR, 62550
  • Tabachines Golf Club
    ‪6 min drive‬
  • Forum Cuernavaca
    ‪6 min drive‬
  • Galerias Cuernavaca Mall
    ‪7 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Double Beds

9.0 out of 10
Wonderful
(26 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, Pool View

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Pool View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Double Beds, Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Plus)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed (Plus)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Plus)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Double Beds (Plus)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

About the area

Jiutepec

Sumiya stay.Your stay at this Sumiya hotel places you within 3 miles (5 km) of Balneario La Cascada and Chapultepec Ecological Park. Papalote Museo del Niño and Plaza de Armas & Jardín Juárez are also within 3 miles (5 km).

What's nearby

  • Balneario La Cascada - 3 min drive - 1.9 km
  • Tabachines Golf Club - 6 min drive - 3.0 km
  • Forum Cuernavaca - 6 min drive - 4.9 km
  • Galerias Cuernavaca Mall - 7 min drive - 6.4 km
  • Cuernavaca Cathedral - 9 min drive - 6.4 km

Getting around

  • Benito Juarez International Airport (MEX) - 100 min drive

Restaurants

  • ‪Los Cazadores Cuernavaca - ‬6 min drive
  • ‪Antojitos Evelyn - ‬4 min drive
  • ‪Il Tomato - ‬10 min walk
  • ‪Barbacoa "Las Granjas - ‬18 min walk
  • ‪Pollo Vaquero - ‬7 min drive

About this property

Grand Fiesta Americana Sumiya Cuernavaca

4.5-star luxury hotel in Sumiya
Grand Fiesta Americana Sumiya Cuernavaca offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. A terrace, multilingual staff, and a garden are also featured at the luxury Grand Fiesta Americana Sumiya Cuernavaca. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Jiutepec hotel.

  • 163 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
Grand Fiesta Americana Sumiya Cuernavaca offers 163 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 65-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested.

The onsite spa has massage/treatment rooms. Services include massages. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 270 to 750 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 65-inch smart TV with cable channels

Bedroom

  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from April 4 2025 to July 31 2025 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 270 to 750 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Camino Real Sumiya
Camino Real Sumiya Cuernavaca
Camino Real Sumiya Hotel
Camino Real Sumiya Hotel Cuernavaca
Sumiya
Sumiya Camino Real
Cuernavaca Hotel Camino Real Sumiya

Grand Fiesta Americana Sumiya Cuernavaca Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1004 reviews
Rating 8 - Good. 218 out of 1004 reviews
Rating 6 - Okay. 97 out of 1004 reviews
Rating 4 - Poor. 33 out of 1004 reviews
Rating 2 - Terrible. 34 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Tania

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Experiencia de fin de semana

Mala experiencia de las expectativas que llevaba cuando era Camino Real. El restaurante principal en remodelacion, es uno de los atractivos, y sin previo aviso, el salon en donde lo sustituyeron muy pobre. La alberca parecia balneario, en el brunch dejaron pasar a un joven sin playera; en el snack muy poca variedad de aliemntos y bebidas, poca variedad de postres en general. El totel muy lindo, pero todo lo escrito anteriormente no le hace justicia y lo demerita mucho. Servicio del personal muy bueno, eso si hay que resaltar.
Stayed 1 night in May 2025

8/10 Good

Eliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Hotel muy cómodo, rodeado de naturaleza, se siente muy agradable, en cuanto a limpieza muy bien, solo diría que falta atención al cliente en cuanto a explicar los servicios, restaurante, spa, etc. Y esperaba que tuviera una alberca más grande o un poco más honda, pero en general muy bien
Stayed 1 night in May 2025

10/10 Excellent

MARIA A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Carlos Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Increible lugar para descansar y comer bien

Gran opcion para ir en pareja o en familia para descansar en las increíbles instalaciones, y el brunch esta increíble
Stayed 1 night in Apr 2025

2/10 Terrible

FELIPE

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
EL HOTEL ESTA EN REMODELACION, SOLO UNA TORRE ESTA REMODELADA, EL POCO PERSONAL QUE HAY SE ESMERA POR ATENDER A LOS HUESPEDES. LAS INSTALACIONES ESTAN SUCIAS, DESCUIDADAS, LA VEGETACION PARECE MALEZA. LA NUEVA ADMINISTRACION TIENE MUCHO QUE TRABAJAR. DEBERIAN DE CERRAR PARA NO COMPROMETER LA CALIDAD DE LA MARCA TIPO GRAND. SE TARDAN UNA HORA CON 30MMINUTOS PROMEDIO EN SERVIR UN PLATILLO Y TODO ESTA IMPROVISADO. LOS ESPECIOS PUBLICOS ESTAN QUE UN BALNEARIO POPULAR Y PARECE QUE HAY TURNOS PARA USAR LA ALBERCA. EL AGUA EXTREMADAMENTE TURBIA. HAY MAS GATOS QUE RONDAN LAS INSTALACIONES DEL HOTEL QUE PERSONAL. SI LLEVAN 6 MESES ASI, CREO QUE LES FALTA UN AÑO PARA ESTAR TOTALMENTE RENOVADOS. NO OLVIDEN LLEVAR SU ALMOHADA, POR QUE EN LA RECEPCION CONTESTAN QUE NO TIENEN SUFICIENTES POR QUE ESTAN EN REMODELACION.
Stayed 1 night in Apr 2025

8/10 Good

Marcela

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

2/10 Terrible

Luis

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Alba Nidia

Stayed 3 nights in Apr 2025

8/10 Good

Vivianne

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Muy linda estadía

Es un lindo lugar si buscas descanso la verdad el servicio es maravilloso en especial el gerente de alimentos muy amable muy agradable sólo que el área de alberca es muy reducido
Stayed 3 nights in Apr 2025

10/10 Excellent

Yanagi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Carlos, White Plains

Stayed 1 night in Apr 2025

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 1 night in Apr 2025

6/10 Okay

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food prices are extremely high and they don’t share information about it!!!!
Stayed 2 nights in Apr 2025

2/10 Terrible

Avril

Disliked: Cleanliness, staff & service
The room we booked was not the one given. !! Rip off !! We escalated with the manager and finally he gave us another room . Service really bad and the food and price really high and quality very bad. You can eat better in VIPS or Sanborns
Stayed 3 nights in Apr 2025

10/10 Excellent

PENELOPE

Stayed 3 nights in Mar 2025

8/10 Good

GUSTAVO

Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Gabriela, El Paso

Travelled with family
Liked: Cleanliness, property conditions & facilities
I just came back from Sumiya Hotel, and while it certainly has some appealing features, my experience left much to be desired. First and foremost, the check-in and check-out processes were frustrating. With only two desks available and a limited number of staff, we faced long waits on both occasions. The hotel offers a concierge service through Whatsapp, which seemed like a great idea, but I was disappointed to find it unresponsive when I needed assistance with arranging a taxi. We sought help from the front desk on three different occasions, requesting taxis at specific times, but each time, we ended up waiting over 30 minutes. This lack of reliable transportation support really hindered our plans. Additionally, our dining experience at one of the hotel restaurants fell short. Service was lacking, and unfortunately, my daughter and niece never received their meals at all, which was quite disappointing. On a positive note, the hotel rooms were quite comfortable. The beds were super soft, and I appreciated the quick room service whenever we needed it. Overall, while Sumiya Hotel has potential with its cozy accommodations and beautiful gardens, significant improvements are needed in service and responsiveness to create a more enjoyable experience for guests.
Stayed 2 nights in Mar 2025

2/10 Terrible

Renan A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good option to rest!
Stayed 2 nights in Feb 2025

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Marwa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is fantastic, with a welcoming staff and a perfect atmosphere for relaxation.
Stayed 2 nights in Feb 2025

4/10 Poor

Stephanie

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Decent hotel, needs upgrading

The hotel’s outdoors is really nice, rooms need a lot of updating and upgrading. AC in my room was so loud I could not sleep. Bed was very comfortable. Service was slow in restaurants and overall food quality is regular.
Stayed 2 nights in Feb 2025