Ratings based on 171 Guest Reviews

Hear it directly from our travellers
3.7 out of 5
95% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
4 out of 5
by A traveller

It is a good hotel

Posted Nov. 8, 2023 on Hotels
3 out of 5
by A traveller

This traveller left a rating score only Posted Oct. 23, 2023 on Hotels
5 out of 5
by A traveller

Excellent

Posted Sep. 22, 2023 on Hotels
It was good
5 out of 5
by A traveller

This traveller left a rating score only Posted Sep. 20, 2023 on Hotels
3 out of 5
by A traveller

Posted Aug. 3, 2023 on Hotels
Carpets are dirty.
4 out of 5
by A traveller

Posted Jun. 10, 2022 on Hotels
The people were amazing.. Helpful and friendly. The room was lovely. Two issues i had was the wifi was very very slow and the tv programes were awful Other than that i was very happy
2 out of 5
by A traveller

Dreadful experience

Posted Apr. 1, 2022 on Hotels
Despite the best effort of the staff I personally had a horrible experience. On my second day whilst taking my morning shower raw began coming out of the shower head and subsequently filled the whole room with a pungent smell. Thanks to the manager I was moved from room 314 to 228. Apparently it's not the first time this has happened so it maybe a serious structural issue. The final straw in on leaving the elevator was not in working order. The response was " Ah well"!!!!
Comment from Hotel Management
Apr. 5, 2022 by Prisca Hlatshwayo Hotel Manager, Hotel Management
Dear Mr Reise. Thank you very much for your feedback regarding your stay with us. I sincerely apologies for the inconvenience caused. Your feedback is very important to us, please rest assured that I have taken the appropriate measures to resolve the problem you reported . We have called in plumbing company that came out to access the problem you reported , the outcome was not at all raw but dirt built up in the shower head in room 314. After these findings we then bought a chemical to soak and clean all shower heads in the hotel to prevent future occurrence .We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Prisca HLATSHWAYO Hotel Manager
5 out of 5
by A traveller

Posted Mar. 10, 2022 on Hotels
Comment from Hotel Management
Mar. 14, 2022 by Prisca Hlatshwayo Hotel Manager, Hotel Management
Thank you very much for your feedback regarding your stay with us. I sincerely apologize for the inconvenience caused. Your feedback is very important to us, please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Prisca HLATSHWAYO General Manager
5 out of 5
by A traveller

Posted May 4, 2021 on Expedia
Nothing
Comment from Hotel Management
May 5, 2021 by Elma, Hotel Management
Good day, Thank you very much for your feedback regarding your stay with us. We are very pleased to see the high rating of our services and product. We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager
5 out of 5
by A traveller

Posted Apr. 15, 2021 on Hotels
Comment from Hotel Management
Apr. 16, 2021 by Elma, Hotel Management
Good day, Thank you very much for your feedback regarding your stay with us. We are very pleased to hear that we have been able to turn you into one of our loyal Guests Thank you for your kind recommendations of our services and facilities and for sharing this with the Expedia community... We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager
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