Staff members were polite and tried to correct some problems like replacing inoperable keys. We never had a key that worked on the 1st try either at the room or on an outside entrance. Beware; You must specifically request towels and bed changes, etc. We didl But on the 2nd day, we returned to find dirty towels on the floor, beds not changed, and the dirty sock of a previous customer still on the floor by the closet. The receptionist offered the excuse that 50 people checked out that day. Then, schedule enough people! Shabby building, heavily stained carpet, gouged bathtub. Needs renovation. It's a Choice Hotel, and my choice is never to return.