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Grand Sentosa Hotel

Property class: 3
3-star hotel near Holiday Plaza, connected to a shopping center

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Photo gallery for Grand Sentosa Hotel

A lobby with two elevators, a reception desk, and a decorative planter with vases.
A hotel reception area with a modern design, featuring a red accent wall, a reception desk, and a chandelier.
The exterior of the Grand Sentosa Hotel with a colorful facade and a prominent sign.
A buffet setup with multiple serving stations, a variety of dishes, and a menu board.
A building with multiple signs, including "Old Town White Coffee" and "KAKU-KART SPA".

Reviews

6.8 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Ground Floor, Block A, Plaza Sentosa, Jalan Sutera,Taman Sentosa, Johor Bahru, Johor, 80150
  • Place, KSL City Mall
    ‪15 min walk‬
  • Place, Holiday Plaza
    ‪17 min walk‬
  • Place, Mid Valley Exhibition Centre
    ‪19 min walk‬
  • Airport, Johor Bahru (JHB-Senai Intl.)
    ‪29 min drive‬

Room options

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a TV, a desk, and a window with curtains.

Superior Room, 2 Twin Beds

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Family Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a nightstand with a phone, a wardrobe, and a mirror.

Superior Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a bedside table with a phone, and a mirror.

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a bedside table with a phone, and a mirror above the table.

Superior Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room (Non-smoking)

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room (Non-smoking)

  • Sleeps 2
  • 2 Twin Beds

About the area

Johor Bahru

Central District stay.Your stay at this Central District hotel places you within 3 miles (5 km) of Holiday Plaza and Johor Bahru Ferry Terminal. LEGOLAND® Malaysia is within 16 miles (25 km) and Johor Premium Outlets is within 20 miles (32 km).

What's nearby

  • KSL City Mall - 15 min walk - 1.3 km
  • Holiday Plaza - 17 min walk - 1.5 km
  • The Mall - 17 min walk - 1.5 km
  • Mid Valley Exhibition Centre - 19 min walk - 1.6 km
  • Plaza Pelangi - 3 min drive - 1.5 km

Getting around

  • JB Sentral - 9 min drive
  • Kranji Station - 9 min drive
  • Senai International Airport (JHB) - 34 min drive

Restaurants

  • ‪Hanoi Cafe - ‬1 min walk
  • ‪好梦 KARAOKE - ‬2 min walk
  • ‪Kedai Kopi Xuu Yau - ‬3 min walk
  • ‪槟城福建虾面@大丰大排档 - ‬2 min walk
  • ‪Pahpai Steak House 水手西餐 - ‬2 min walk

About this property

Grand Sentosa Hotel

3-star hotel near Holiday Plaza, connected to a shopping center
There's a restaurant on site. Public spaces have free WiFi. A 24-hour business center and meeting rooms are available. Gift shops/newsstands, tour/ticket assistance, and concierge services are also featured at the business-friendly Grand Sentosa Hotel. Free self parking is available.
  • 1 building
  • 260 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Built in 2011
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Dining venue
Grand Sentosa Hotel offers 260 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 32-inch LCD televisions come with cable channels. Bathrooms include showers, bidets, complimentary toiletries, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

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  • Free WiFi
  • Air conditioning
  • Housekeeping
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Property amenities

Family friendly

  • Grocery/convenience store
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: MYR 18 for adults and MYR 10 for children
  • A restaurant

Things to do

  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from December 11 2025 to December 31 2026 (dates subject to change).
The property will be renovating from September 30 2025 to April 9 2027 (completion date subject to change). The following areas are affected:
  • Business center
  • Dining venue(s)
  • Elevator
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 18.00 for adults and MYR 10.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in each accommodation.

Property is also known as

Grand Hotel Sentosa
Grand Sentosa
Grand Sentosa Hotel
Grand Sentosa Hotel Johor Bahru
Grand Sentosa Johor Bahru
Hotel Grand Sentosa
Sentosa Grand Hotel
Grand Sentosa Hotel Hotel
Grand Sentosa Hotel Johor Bahru
Grand Sentosa Hotel Hotel Johor Bahru

Frequently asked questions

How close is Grand Sentosa Hotel to the airport?

Grand Sentosa Hotel is 14.7 mi (35-min drive) away from the Seletar Airport (XSP) airport, the closest popular airport to the property.

Does Grand Sentosa Hotel have an airport shuttle?

Airport shuttle services are not available at Grand Sentosa Hotel.

How close is Grand Sentosa Hotel to the beach?

This hotel is 5.1 mi (14-min drive) from Lido Beach Country Garden.

Does Grand Sentosa Hotel offer free breakfast?

Free breakfast isn’t provided at Grand Sentosa Hotel, but buffet breakfast is offered for a fee of MYR 18.00 for adults and MYR 10.00 for children.

Is there a casino at Grand Sentosa Hotel?

No, there is no casino at this hotel.

What time is check-in at Grand Sentosa Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Grand Sentosa Hotel?

This hotel offers free self parking.

Does Grand Sentosa Hotel have a pool?

Grand Sentosa Hotel does not have a pool.

Does Grand Sentosa Hotel have a restaurant?

Yes, there is a restaurant on site. The property will be renovating the dining venue(s) from September 30 2025 to April 9 2027 (completion date subject to change).

Does Grand Sentosa Hotel have a spa?

There are no spa services available at this hotel.

How close is Grand Sentosa Hotel to downtown Johor Bahru?

Grand Sentosa Hotel is 0.4 mi away from Taman Sentosa.

Grand Sentosa Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 36 out of 399 reviews
Rating 8 - Good. 145 out of 399 reviews
Rating 6 - Okay. 165 out of 399 reviews
Rating 4 - Poor. 34 out of 399 reviews
Rating 2 - Terrible. 19 out of 399 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service
Spacious and has nearby massage and dining places.
Room spacious
Walkway uncluttered
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Liked: Staff & service
The location is very convience for tourist who want to go around nearby
Stayed 1 night in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Nearby many restaurants and massage shop. Pretty good for a short stay
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Amenities
Convenient and many shop and restaurant
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Budget Hotel with Good Food

Hotel Room was big and the location is good as The Store Shopping Mall is just beside. Behind the hotel are lots of Karaoke outlets. A short distance walk will lead you to the Night Food Street which sells lots of Malaysian Street Food.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NA

The room was very clean and customers service is good
Stayed 1 night in Mar 2025
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Quite a rundown hotel, located in a semi-abandoned mall. Bed sheets were clean. Floor carpet was very dirty
Stayed 2 nights in Aug 2023
Verified review

6/10 Okay

Okay for short stay, but room was a bit dirty, KTV sound too loud so very noisy, also the counter refuse to provide second card key.
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Old property that is not well maintained. Moulds
Stayed 1 night in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Waited 40 minutes to check in. The room is very dirty and the difference between the picture and the real thing.
Stayed 2 nights in Jun 2023
Verified review

6/10 Okay

Hotel shower equipment not in good condition
Stayed 1 night in Nov 2023
Verified review

6/10 Okay

Toilet wall has black dirt.
Stayed 1 night in Oct 2024
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Experience with Grand Sentosa

Very good location surrounded by restaurants, seafood and spa. But do not expect the quality of hotel room facilities. No hair dryer, no Fridge and Safe is not working. Our room was not ready at the time of check in and need to wait. The room has smoking smell, and the view from window is another hall or corridor, it make us feel unsafe. Overall, it is within 2-3 star rating.
Stayed 2 nights in Mar 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very old. The bedroom was not clean properly and toilet title looks dirty. The exhaust fan is full of dust. Lucky the bedsheet and towels were clean. In the morning when we went down to look for breakfast, the front office staffs didnt even greet us even when they see us, it was us who greeted them. The hotel was attached to a mall which looks like a ghost town. Very eerie. Given this experience, I wont book this hotel again.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap decent n clean hotel for 1 night stay. Alot of food places nearby
Stayed 1 night in Nov 2019
Verified review

4/10 Poor

Disliked: Cleanliness
The hotel lobby is fine, staff overall tries their best. The interior is really bad, ants everywhere where's there's drinks and food. Faulty faucet. Fortunately the bed is ok. Location is good. In-room wifi is ok. Internet at the dining room where breakfast is non-existent.
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal stay

I always book this hotel as they have Celestial movie channels n other Nat Geo channels to watch for entertainment. lots of eateries nearby n easily accessible
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , quiet, wifi is strong. Nearby have plentiful of delicious food available. Night owl need not worry about food as some eateries’ operation hours are till 04:00am.
Stayed 1 night in Mar 2019
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort

JB trip

Bedsheet looks dirty.
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Decent hotel for the price.

Shower pressure and temperature OK. Shower door present. Location OK.
Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I lost my phone after I checked out, on a Grab car. The hotel staff went the whole nine yards to help me contact Grab and subsequently to driver to help me retrieve my phone. I'm eternally grateful in particular to Ikram, as well as the other front desk staff. Needless to say, I will be a lifelong patron so long as the hotel continues to operate.
Stayed 1 night in Feb 2019
Verified review

8/10 Good

Liked: Staff & service

Value for money

Overall ok
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

Amazing
Stayed 1 night in Nov 2018
Verified review

8/10 Good

Average

I checked in for 1 night at Grand Sentosa hotel with my family. The location is convenient and plenty of food around if you are looking for short stay. Counter services was average as I dont really sense any friendliness of the reception. It was fine for me because we only stay for 1 night. Overall for the price, this hotel is quite good.
Stayed 1 night in Nov 2018
Verified review

6/10 Okay

Liked: Staff & service

Basic hotel with good massage places nearby

Basic hotel with good foot massage places just downstairs at the same building.. The room aircon is powerful but too noisy.. The window is faulty at room 4030 as cannot be locked... Security issue so better get someone to check.. The shower head and the stand have to be replace as well.. Not in good condition..
Stayed 1 night in Nov 2018