Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
5,0 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Maria Jose Rodriguez, Resort Manager, Gestion de l’hôtel
Aloha Marc,Mahalo nui for your 5-star review. We are delighted to hear you enjoyed your stay and we look forward to welcoming you back.A hui hou,Maria RodriguezResort Manager
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Gorgeous property and wonderful staff
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Maria Jose Rodriguez, Resort Manager, Gestion de l’hôtel
Aloha Andrew,Mahalo nui for your 5 star review and kind words. We appreciate you taking the time to share about your experience and we look forward to welcoming you back again in the future.A hui hou,Maria Jose RodriguezResort Manager
par un voyageur
Publié le 13 févr. 2024 sur Expedia
The property is absolutely beautiful and brand new, rooms are huge, every room has balcony. Staff is extremely friendly, helpful and attentive.
But,
Food is ok not outstanding. I ordered twice eggs Benedict ( once with ham and with turkey bacon second time) and had horrible heartburn. Has to take medication. Had lunch and Poké bowl in 1 restaurant was overly salty and the other restaurant was tasteless. The other thing is you are in the middle of nowhere ( at least that’s how it feels like) so your food options are very limited .
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Maria Jose Rodriguez, Resort Manager, Gestion de l’hôtel
Aloha Larissa,Mahalo nui for sharing about your experience. We greatly appreciate your feedback and will use it to continue refining our services. We hope to welcome you back again in the future for an enhanced dining service experience.A hui hou,Maria Jose RodriguezResort Manager
par un voyageur
Publié le 10 janv. 2024 sur Expedia
This property is ok. The check-in staff is unprofessional and crooked. They clearly haven’t been trained. I had a far better experience at the Four Seasons and the Mauna Lani. We will always choose those resorts over Kona Village.
Commentaires de Gestion de l’hôtel
12 janv. 2024 par Maria Jose Rodriguez, Resort Manager, Gestion de l’hôtel
Aloha Sheila,Mahalo nui for sharing about your experience. We are disheartened to hear that your check-in experience was less that exceptional and that our front desk team did not make you feel like ohana. This is not how we hoped your experience would be. We hope to have the opportunity to welcome you back and provide the incredible experience that so many of our guests have grown to love.Mahalo,Maria Jose RodriguezResort Manager
par un voyageur
Publié le 30 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Maria Jose Rodriguez, Resort Manager, Gestion de l’hôtel
Aloha Leo,Mahalo nui loa for your 5-star review! Your feedback is greatly appreciated and we look forward to welcoming you back very soon.A hui hou,Maria Jose RodriguezResort Manager
par un voyageur de Burbank
Publié le 25 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Maria Jose Rodriguez, Resort Manager, Gestion de l’hôtel
Aloha,Mahalo nui for your 5-star review. We look forward to welcoming you back in the future.A hui hou,Maria Jose RodriguezResort Manager
par un voyageur
Publié le 14 déc. 2023 sur Expedia
Absolutely one of the best vacations I’ve ever had! This resort is everything I hoped it would be. it is absolutely stunning, and worth every penny spent.
Commentaires de Gestion de l’hôtel
22 déc. 2023 par Maria Jose Rodriguez, Resort Manager, Gestion de l’hôtel
Aloha Jennifer,Mahalo nui for your wonderful review! We are delighted to hear that you enjoyed your time with us. We hope to welcome you back very soon.A hui hou,Maria Jose RodriguezResort Manager
par un voyageur
Poor QPR
Publié le 13 déc. 2023 sur HotelsWanted to love it but the quality to price ratio was out of line, especially compared to the neighboring Four Seasons Hualalai. The rooms themselves were spacious and beautiful, certainly warranting a $1-2k per night price tag, not the $3-$4k per night being charged. We found the hotel to be very overpriced. Also odd were the unpaved dirt roads throughout the property. I understand the desire to maintain a certain unspoiled nature aesthetic, but the dust and dirt transferred onto everything (clothing, floors, car floors) creating a real mess. Restaurants were good but somehow lost one of our confirmed via email reservations for a larger group and had to sit us an hour later. Not the same selection as you would find a Hualalai. The property does have a very nice beach which Hualalai lacks, in a beautiful cove, but the pools at Hualalai are much nicer, especially for families. For my money, I’d stay at Hualalai all else being equal or one of the ritzy hotels in the Caribbean (you could afford an Aman for the same price).
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Maria Jose Rodriguez, Resort Manager, Gestion de l’hôtel
Aloha,Mahalo for sharing your experience and we appreciate you joining us at Kona Village, A Rosewood Resort. We appreciate your feedback, and will extend this to the departments who can gain improvement from your insights which help to continually improve our offerings. We hope to have the opportunity to welcome you back and provide the incredible experience that so many of our guests have grown to love.A hui hou,Maria Jose RodriguezResort Manager
par un voyageur
Publié le 24 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
4 déc. 2023 par Kona Village, A Rosewood Resort., Gestion de l’hôtel
Thank you for your review.
par un voyageur de Koloa
Publié le 23 sept. 2023 sur Expedia
Stay at Kona Village if you can, can not say enough good things. Aloha!
Commentaires de Gestion de l’hôtel
24 sept. 2023 par Debbie, Gestion de l’hôtel
Aloha Michael, on behalf of Kona Village, A Rosewood Resort, please accept our gratitude for the sincere comments. We strive to provide a sense of place with outstanding service and a relaxing atmosphere. We hope you consider staying with us again should you return back to the Big Island. Mahalo
