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Kampala Serena Hotel

5.0 star property
Family-friendly 5-star hotel with 6 restaurants

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Photo gallery for Kampala Serena Hotel

Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, sun loungers
Building design
View from property
6 restaurants, breakfast, lunch, dinner served; French cuisine
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Kintu Road, Kampala, 256
  • Place, The Parliament of the Republic of Uganda
    ‪8 min walk‬
  • Place, Uganda Golf Course
    ‪10 min walk‬
  • Place, Embassy of Sweden
    ‪18 min walk‬
  • Airport, Entebbe (EBB-Entebbe Intl.)
    ‪43 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room

Club Room

Club Room

  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.6 out of 10
Exceptional
(14 reviews)
  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Kampala

Central Kampala getaway .Within a 15-minute walk of this Nakasero hotel, you'll find Uganda Golf Course and Independence Monument. Also, Embassy of Belgium is within half a mile (1 km) and The Parliament of the Republic of Uganda is within 2 miles (3 km).

What's nearby

  • The Parliament of the Republic of Uganda - 8 min walk - 0.7 km
  • Uganda Golf Course - 10 min walk - 0.9 km
  • Embassy of Sudan - 15 min walk - 1.3 km
  • Embassy of France - 17 min walk - 1.4 km
  • Embassy of Sweden - 18 min walk - 1.6 km

Getting around

  • Entebbe Intl. Airport (EBB) - 65 min drive

Restaurants

  • ‪Yujo Izakaya - ‬6 min walk
  • ‪Fairway Hotel - ‬7 min walk
  • ‪Park Square in the Sheraton - ‬9 min walk
  • ‪Shanghai Restaurant - ‬5 min walk
  • ‪Asian Fusion Restaurant - ‬8 min walk

About this property

Kampala Serena Hotel

Family-friendly 5-star hotel with 6 restaurants
Kampala Serena Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, 16 meeting rooms, and limo/town car service. Event space at this hotel measures 10290 square feet (956 square meters) and includes a conference center. A children's pool, a sauna, and spa services are also featured at the luxury Kampala Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

This 5-star Kampala hotel is smoke free.

  • 152 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 2 bars or lounges
  • 10290 sq ft of conference space
  • 956 sq m of conference space
  • Built in 2003
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Kampala Serena Hotel offers 152 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Kampala hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Serena Maisha Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Restaurant
Four Points by Sheraton Kampala
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 52 reviews
The price is CA $269
CA $332 total
includes taxes & fees
Jan 12 - Jan 13
Four Points by Sheraton Kampala

Property amenities

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Art gallery
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Winery release events
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch smart TV with premium satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for UGX 150.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

Property Registration Number 61491

We should mention

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Kampala Serena Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 189 out of 237 reviews
Rating 8 - Good. 35 out of 237 reviews
Rating 6 - Okay. 7 out of 237 reviews
Rating 4 - Poor. 3 out of 237 reviews
Rating 2 - Terrible. 3 out of 237 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juan-Antonio, Manama

Stayed 1 night in Oct 2025

10/10 Excellent

Devendra

Liked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Mahamood, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best! Was very pleasantly surprised. Great staff, who were very friendly and willing to assist. The entire hotel including rooms are beautifully decorated and welcoming. The spa and pool were wonderful. Will definitely recommend.
Stayed 3 nights in Oct 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and great staff
Stayed 6 nights in Sep 2025

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the hotel, but the surroundings were less than desirable
Stayed 4 nights in Sep 2025

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Anthony

Stayed 1 night in Aug 2025

10/10 Excellent

Rogers

Stayed 1 night in Aug 2025

10/10 Excellent

Decolby

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serena
Stayed 1 night in Jul 2025

10/10 Excellent

Decolby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 5 nights in Jun 2025

10/10 Excellent

Didier

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to be
Stayed 4 nights in Jul 2025

10/10 Excellent

Rudo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Comfort, ambiance, staff- amazing! The personalized welcome letter and fruit basket was really appreciated! I hadn’t stayed at the Serena for many years and was happy to see that the good standards has been maintained. I will be back!
Stayed 3 nights in Jun 2025

10/10 Excellent

irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast isn’t included
Stayed 1 night in Jun 2025

2/10 Terrible

David K

Stayed 1 night in Jun 2025

10/10 Excellent

Milly

Stayed 1 night in Jun 2025

10/10 Excellent

QUENTIN

Stayed 2 nights in Jun 2025

10/10 Excellent

Elliott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park like property in nice district. Helpful staff. Buffet dinner was fair- I was sickened, possibly by warm food at the buffet.
Stayed 1 night in Feb 2025

10/10 Excellent

Momodou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kampala Serena never dissapoints. Great service, nice, comfortable and wide rooms and great food served by very friendly professionals.
Stayed 3 nights in Apr 2025

6/10 Okay

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Nice building

Clean hotel. Nice pool.Good food $$$ Service is excellent. Don't use hotel's transportation
Stayed 2 nights in Apr 2025

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Gulf Glass

Stayed 1 night in Mar 2025

2/10 Terrible

ADAM

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Honest Review of This Hotel I want to share my honest experience at this hotel. From the moment I stepped in, I was met with a strong unpleasant odor in the lobby, which was extremely hot because they don’t turn on the AC. The price was outrageous—$280 per night—which is completely overcharged for what this hotel offers. The power went out, the furniture and facilities are outdated, and it feels like a hotel from the 1970s or 1980s, not 2025. One major issue was mosquitoes in the lobby, likely due to open doors and lack of air conditioning. I stayed for a week and ended up paying over $3,000 USD. On top of that, when I had a guest who wanted to use the swimming pool, the hotel refused, saying I had to pay $29—which they never informed me about in advance. The carpet smelled awful, giving off a haunted house vibe, and the bathroom was old and in serious need of renovation. The worst part? I found a cockroach on the buffet one morning. When I asked a waiter about it, they simply dismissed my concern. Overall, this hotel was dirty, outdated, overpriced, and had terrible service. I would never recommend staying here
Stayed 7 nights in Mar 2025

10/10 Excellent

Benjamin

Stayed 1 night in Feb 2025