Ratings based on 921 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 4, 2024
Very nice
Comment from Hotel Management
May 6, 2024 by Chris J., Hotel Management
Thanks for the kind words, Sheryl! We hope your next stay at Ameristar Kansas City is just as great as your last!
by A traveller
Posted Mar. 24, 2024
Ridiculous… that’s a one word summation of my group’s stay at the Ameristar Casino in Kansas City. Reserved 5 rooms and when I checked in the day before everyone else in the group front desk staff assigned names to the other 4 rooms. Second room was checked into the next morning and the assigned names were already screwed up. Rooms 3-5 weren’t ready. Next individual tried checking in several hours later to find out staff had canceled one of the rooms following the morning check in. So they rented that individual a room that they luckily had. Late evening (11pm), ration 5 is checked in to. Individual was given a key to a room someone else was already in. Luckily the occupants weren’t present when the individual went in.
Around Day 2, 2 of the rooms started smelling like sewer gas. Front desk was notified, their solution was to send up a facilities person to spray an aerosol air freshener.
The hotel does a wellness check after 48 hours with housekeeping and a security member. This check is completed around 2pm. We returned to the hotel at 11pm to find our room door open, because it wasn’t automatically closing. So our valuables, laptops and belongings sat open to the public for 9 hours.
I asked to speak to management again the next morning and was told they come in around 11-12 and work until 11pm, but called security so I could file complaint about our door. After waiting 30 minutes left because our group was waiting on the security person to depart for an event.
Comment from Hotel Management
Mar. 29, 2024 by Chris J., Hotel Management
Thank you for sharing your review. We regret to see what appears to be a less than satisfactory experience and we hope to use your comments to improve future stays. We encourage you to share these details with us directly via the Contact Us link on our website to further address this situation. Thank you again for your patronage.
by A traveller
Posted Mar. 8, 2024
All was good!
Comment from Hotel Management
Mar. 12, 2024 by Chris J., Hotel Management
We love to hear it, Laura! Thank you for taking the time to share a positive review from your recent stay. Come back again soon!
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 7, 2024 by Chris J., Hotel Management
Looks like a great time! Thanks for sharing a positive review from your recent visit to Ameristar Kanas City. We hope to welcome you back soon for another great experience!
by A traveller from Wichita
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 7, 2024 by Chris J., Hotel Management
Thank you for the five stars, Claudia! We are delighted to see your recent trip to Ameristar Kansas City met expectations, and we can't wait to welcome you as a guest again in the future!
by A traveller
Posted Mar. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 7, 2024 by Chris J., Hotel Management
Thanks for the great review, Coby! We are thrilled to see your recent experience at Ameristar Kansas City hit the mark during your stay. Come back again soon!
by A traveller
Posted Mar. 1, 2024 on Expedia
It was fun going to the casino and eating there.
Comment from Hotel Management
Mar. 1, 2024 by Chris J., Hotel Management
We love to hear it, Susan! Thank you for taking the time to share a five-star review from your recent stay at Ameristar Kansas City. Come back again soon!
by A traveller
Posted Feb. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 1, 2024 by Chris J., Hotel Management
Thank you for the positive review, Elisha! We are pleased to see your stay at Ameristar Kansas City was an overall positive experience, and we hope to deliver a five-star time upon your next visit!
by A traveller
Posted Feb. 26, 2024
Comment from Hotel Management
Mar. 25, 2024 by Chris J., Hotel Management
We appreciate the five-star feedback, Erik! Thank you for staying with us at Ameristar Kansas City. We hope your next visit is just as great as your last!
by A traveller
Posted Feb. 26, 2024 on Expedia
Trashy people gambling. Begging for cigarettes, following us around. Bars closed in casino.
Comment from Hotel Management
Feb. 27, 2024 by Chris J, Hotel Management
Murray - Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.
