Ratings based on 243 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 19, 2024
They had great breakfast options and the pool was nice.
Comment from Hotel Management
May 22, 2024 by Manager, Hotel Management
Hello MONIQUETTA,We are delighted to hear that you enjoyed the breakfast options and our pool during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back again soon for another enjoyable experience!
by A traveller
Posted Mar. 16, 2024 on Expedia
Nice rooms and clean
Comment from Hotel Management
Mar. 17, 2024 by Manager, Hotel Management
Hello Barb,We are delighted you found our rooms to be nice and clean. We strive to provide a comfortable stay for all our guests. Your feedback is greatly appreciated.
by A traveller
Posted Mar. 11, 2024 on Hotels
I had an amazing time. The service was wonderful facility was very clean. They even allow me to check in early at no extra cost. I love it.
Comment from Hotel Management
Mar. 14, 2024 by Manager, Hotel Management
Hello Terri,We are delighted to hear that you enjoyed your stay with us. Providing excellent service and maintaining a clean environment for our guests is our top priority. We strive to accommodate our guests' needs whenever possible. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A traveller
Posted Mar. 8, 2024 on Hotels
Comment from Hotel Management
Mar. 9, 2024 by Manager, Hotel Management
Hello Alexander,We value your experience and regret to hear your stay was not up to our usual standards. Please reach out to us directly with any further feedback so we can address any concerns and improve for the future.
by A traveller
Posted Mar. 2, 2024 on Hotels
Comment from Hotel Management
Mar. 5, 2024 by Manager, Hotel Management
Hello Nikkinda,We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon.
by A traveller
Great place to stay.
Posted Feb. 19, 2024 on HotelsVery clean and the front desk people were helpful.
Comment from Hotel Management
Feb. 22, 2024 by Manager, Hotel Management
Hello Allison,We appreciate your kind words about our cleanliness and helpful staff. We strive to provide a positive experience for all our guests. Should you have any further feedback or queries, please feel free to reach out to our management team. Thank you for choosing to stay with us.
by A traveller
FEES! FEES! FEES!
Posted Feb. 19, 2024 on HotelsYou pay online AND at the hotel, there are additional fees at check-in AND check-out. Super bogus; will not be coming back.
Comment from Hotel Management
Feb. 21, 2024 by Manager, Hotel Management
Dear Guest, We regret to hear about the inconvenience you experienced. Our fees are disclosed during booking, we apologize for any confusion. Your feedback is valuable as we strive to enhance transparency for our guests.
by A traveller
Posted Feb. 18, 2024 on Expedia
Need more workers
Comment from Hotel Management
Feb. 21, 2024 by Manager, Hotel Management
Hello oscar, We appreciate your feedback and strive to provide optimal service to all our guests. Please feel free to contact our management team to discuss your concerns further. Thank you for choosing our hotel for your stay.
by A traveller
Poor service!!
Posted Feb. 16, 2024 on HotelsWhen we arrived to check in after a very long day of travel, we were met with the hostess telling us we had to pay more after pre-booking through Hotels.com and pre-paying for the room. We were told that Hotels.com did not pay the full amount. When we objected the hotel manager or owner was called and he was not helpful at all. In fact he told us we could just leave and he would cancel. It was late and we ended up paying the extra money. The room was fine, but both the toilet paper roll and the towel bar fell off the wall. Breakfast was not great. Find another hotel.
Comment from Hotel Management
Feb. 16, 2024 by Manager, Hotel Management
Hello Brian,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We kindly recommend reaching out to our management team directly to address your concerns further. Your comments will be used constructively to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
by A traveller from Lebanon
Posted Feb. 10, 2024 on Expedia
Staff were extremely friendly and accommodating. Breakfast was awful. Our reservation price did not match the total at check out at the hotel. However the lady at the desk was quick to fix it. Extra fees were added once we arrived that were not stated prior.
Comment from Hotel Management
Feb. 13, 2024 by Manager, Hotel Management
Hello Shasta, Thank you for taking the time to share your feedback. We're glad to hear that our staff provided friendly and accommodating service. We apologize for any inconvenience you experienced with breakfast and the discrepancy in your reservation price. Please note that we always strive to provide accurate information on fees, and we will review our processes to ensure better transparency. We appreciate your understanding and hope to welcome you back in the future.
