Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 mars 2024 par Cheryl - FOM, Gestion de l’hôtel
Thank you for staying with us. We hope to see you again, soon!
par un voyageur
Publié le 6 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 mars 2024 par Cheryl - FOM, Gestion de l’hôtel
We would love to know how we can turn this 4 to a 5! Give us a call
par un voyageur
Publié le 3 mars 2024 sur Hotels
The Friday I checked in was my birthday and so the trip was to celebrate my birthday and my daughter’s birthday early the hotel was so amazing well definitely return
Commentaires de Gestion de l’hôtel
4 mars 2024 par Cheryl - FOM, Gestion de l’hôtel
We are so happy you enjoyed your stay with us! Happy Birthday!
par un voyageur
Publié le 2 mars 2024 sur Expedia
We found the lighting of the suite a little daunting at first. Then realized one bulb was out of a lamp by the bed and also that it was too "tall" for that light. Found a light by the couch where it would fit and switched lights. Then both worked as well as the switch. The toilet must be flushed a certain way - pushing past what seems like the end as some water flows at that point. But you must push it past some resistance at that point to get a real flush.
Commentaires de Gestion de l’hôtel
3 mars 2024 par GM, Gestion de l’hôtel
Dear Ross, Thank you for taking the time to provide a review. I am happy to hear that you enjoyed your stay overall. We truly value your feedback and hope to have the pleasure of welcoming you back soon, with the expectation that your next stay will be even better. Best, Jim Snow GM
par un voyageur
Would book again just not at that rate
Publié le 26 févr. 2024 sur HotelsThe sheets and towels were stained as well as the shower in the first room backed up and sink clogged (they say it was calcium tht came back up…but it wouldn’t drain it would wash away a little but took forever to drain) in our replacement room. Overall comfy stay wished that I didn’t have those issues. Would book again
Commentaires de Gestion de l’hôtel
27 févr. 2024 par GM, Gestion de l’hôtel
Dear Jasmine, Although we are happy to know that you would book with us again and that you had a comfortable stay, we apologize that the quality of your room did not meet our high standards. Your feedback is of great importance and it will be shared to make immediate improvements so that your next stay will be a wonderful guest experience. Sincerely, Jim Snow GM
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par GM, Gestion de l’hôtel
Dear Staci, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 10/10 review and we hope to see you again. Best, Jim Snow GM
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Good overall
Commentaires de Gestion de l’hôtel
27 févr. 2024 par GM, Gestion de l’hôtel
Dear Rebecca, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Jim Snow GM
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Low on housekeeping staff so our room wasn’t ready for check in until 7pm, fridge and bathrooms were dirty and need repair
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Cheryl - FOM, Gestion de l’hôtel
Thank you for letting us know. I will be speaking to housekeeping to see the issue.
par un voyageur de Marceline
Publié le 24 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 févr. 2024 par GM, Gestion de l’hôtel
Dear Lana, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Jim Snow GM
par un voyageur
Great Family Hotel
Publié le 19 févr. 2024 sur HotelsNice family/team stay for a VB Tournament. Comfortable and spacious rooms. Great full breakfast. Appreciative of the airport shuttle. Very nice and accommodating staff. Enjoyed the nice pool area with a little one.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par GM, Gestion de l’hôtel
Dear Anonymous, What an uplifting review! Our goal is for every guest who stays with us to have the experience you described. Thank you so much for your business and your kind words. We hope you find a reason to visit our Embassy Suites by Hilton again soon. Best, Jim Snow GM
