Ratings based on 860 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2024
I’ll be honest, the room is nice. Well furnished, a small balcony, includes fridge and microwave. One caveat: Sonesta charges a $100 security deposit ON TOP OF the nightly room rate. You know that charge came out of my account in a hot second and it will take 3-4 days to be returned once I check out. This was a huge surprise to me and as someone who travels on a budget, it was not a pleasant surprise. Maybe they share that on their website, I don’t know bc I booked through Travelocity. I was NOT HAPPY to have that little nugget dropped literally at the front desk as I was checking in.
Aside from that, the room is clean and comfortable, and the one staff person I spoke to was professional and nice.
Comment from Hotel Management
Mar. 17, 2024 by Troy, Hotel Management
Thank you for this feedback. Nicholas that's Sonesta's policy regarding 100.00 security deposit.
by A traveller
Everything was good! Will stay again!
Posted Feb. 21, 2024 on HotelsEverything was acceptable and fine. Breakfast is very simple. Room was clean.
Comment from Hotel Management
Feb. 21, 2024 by Troy, Hotel Management
Thank you see you next time
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Troy, Hotel Management
Thank you for the feedback
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Troy, Hotel Management
Thank you Julie
by A traveller
Posted Feb. 6, 2024 on Hotels
Comment from Hotel Management
Feb. 8, 2024 by Troy, Hotel Management
Thank you for the feedback
by A traveller
Posted Feb. 1, 2024 on Expedia
Clean, comfortable and reasonably priced
Comment from Hotel Management
Feb. 2, 2024 by Troy, Hotel Management
Carl thank you for the feedback
by A traveller
Posted Jan. 31, 2024 on Hotels
Comment from Hotel Management
Feb. 2, 2024 by Troy, Hotel Management
Amy thank you for the feedback
by A traveller
Place needs help
Posted Jan. 31, 2024 on HotelsIm disabled, called the hotel 2 days asked if they had accessable rooms and if their pool was open. Since in my downtime I need to do aquatic therapy for my condition. I was told yes they had rooms, and the pool was open.. I get here to check in, they only had 1 accessable rooms, and the pool had been down for good while. I get to my room, ..it was dirty... There was dirty wash towels hanging in the shower. But this was my only option since they only had this one room. I shouldn't have to rinse down my shower before I can use it. The shower did work, but the drain kept backing up.
I understand mistakes happen... But while the front desk clerk was very kind, he was just very nonchalant about the problems.
And 100$ security fee?... Yes it's common for places to have a card on file for incidentals, but I had to pay a security fee on my card, then upon check out I got that back...100$ ?? Holy cow..how antiquated.
I contacted hotel management via hotels.com.at the start of my stay bringing up these concerns.. and no response...
So folks.. I would not stay here. My business trip has gone long, and rather than extending my stay here.. I'm moving hotels...I'm sorry I hate being nasty and mean in a review..but even if all the issues happened, the least they could have done was reach out or try to make it right...
Comment from Hotel Management
Feb. 2, 2024 by Troy, Hotel Management
Rhichard we do apologize and thank you for the feedback
by A traveller
Posted Jan. 29, 2024 on Expedia
Decent place to stay, get extra towels when you book though, they want advance notice.
Comment from Hotel Management
Jan. 31, 2024 by Troy, Hotel Management
Tracy thank you for the feedback.
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Naveen, Hotel Management
Thank you for your kind feedback!
